If I could give riverside a minus I would do. I gave them many years of loyal service as an employee only to be kicked to the kerb so they could save face. They harp on so much about 'we are tru... Toon meer
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Lees wat reviewers zeggen
Most works have a 2 week wait for an appointment. They will come out, ignore your ring doorbell and knock so gently on the door your dog doesn't even bark. If you're watching out the window for the en... Toon meer
I would like to acknowledge the top quality service provided to me today, in replacing a sink in my bathroom. The gentleman who came is the same who first came to see what was needed. Hesham Job No.... Toon meer
What an absolute disgrace you are! My poor daughter and 2 grandchildren are literally squashed into a 2 bed tiny house that is literally falling to bits posing danger to my grandchildren who both have... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are proud to be one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and circumstances.
Contactgegevens
Estuary Boulevard, L24 8RF, Liverpool, Verenigd Koninkrijk
- 0345 111 0000
- info@riverside.org.uk
- www.riverside.org.uk
1,9
Slecht
785 reviews
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Riverside in London…
Since taking over One Housing in London communications and repairs have become minimal. They fail to provide compensation or to fix anything (our communal lift was out of order nearly 6 months despite half the tenants being over 70) and their complaints procedure is a shambles - I am still waiting for agreed compensation 8 months after the event. Their compliance complaints department rarely answer emails and they rely entirely on tenants going to the housing ombudsman’s which is paid for by landlords so is not impartial. Every year the rent goes up but the service goes down. Riverside should never, ever have been permitted to take over a London based housing association when they have zero interest in their tenants and providing a service. What a shambles and who suffers? The tenants do
16 januari 2025
Review zonder uitnodiging
Antwoord van Riverside
We understand your frustration with the communication and repair services since the change in management. It's concerning to hear about the prolonged lift outage, especially given the age of some residents, and the significant delay in receiving the agreed compensation. We sincerely apologize for the inconvenience and distress this has caused. We value your feedback and are committed to improving our services. We are reviewing our complaints procedure to ensure it is more efficient and responsive to tenant needs. We appreciate you bringing these issues to our attention.
Very helpful having the riverside app…
Very helpful having the riverside app was easy booking the repair
14 januari 2025
Antwoord van Riverside
Good afternoon Chris, thank you for contacting us and sharing your feedback. We’re delighted to hear that you’re enjoying our Riverside app. We continually strive to improve our services with every update. If you need any additional assistance, please feel free to reach out; we’re here to support you. Wishing you a wonderful rest of your day! Best regards - Daria
Antwoord van Riverside
We understand your frustration with the wait time for your shower repair, and we sincerely apologize for the inconvenience this has caused. We strive to provide prompt and efficient service to all our customers, and it's clear we fell short of that goal in your case. We value your feedback and will use it to review our scheduling and service processes to prevent similar situations from happening again. We hope you can understand that unforeseen circumstances and scheduling conflicts can sometimes impact our response times. We appreciate your patience and understanding. Tracie
Everything waiting to long to answer…
Everything waiting to long to answer even I'm reporting 2 hr on call not good
11 januari 2025
Antwoord van Riverside
Good morning, and thank you for reaching out and sharing your feedback with us. I apologize for the long waiting times you've experienced; we are always working to enhance our service and reduce these delays. Recently, we've seen a slight increase in waiting times due to the high volume of calls resulting from the recent weather conditions. We are making every effort to address all concerns as quickly as possible and to handle as many calls as we can. I sincerely apologize for any inconvenience this may have caused you. If there's anything else you need, please don't hesitate to let us know. We are here to assist you. Best regards, Daria
I have never had any problems with Riverside
I have never had any problems with Riverside over the 25 years I have been with them.
All repairs when I have needed , very few, have been done quickly.
3 januari 2025
Antwoord van Riverside
Good afternoon, Gordon. I greatly appreciate you reaching out and providing your feedback. It means a lot to us! I'm delighted to hear that you're satisfied with the services we offer, as that is certainly our goal! Thank you for taking the time to share your thoughts with us. Your feedback is very important, and we take it seriously as it aids us in continually enhancing our services. If you need anything else from us, please don't hesitate to ask. Wishing you a wonderful day! Best regards - Daria
Could not fault anything
The guy that come out could not have been nicer, more helpful and got the problem sorted for us.
9 januari 2025
Antwoord van Riverside
Good morning Jennifer, thank you for your review. I'm glad everything went well for you. Jackie
Riverside are the most amazing housing…
Riverside are the most amazing housing association ever, they are always kind and helpful, being their tenant I can truly say am safe with this company
7 januari 2025
Antwoord van Riverside
Good afternoon Mitchell, I truly appreciate you sharing your feedback with us. It brings me great joy to know that you feel this way and have confidence in us! This is precisely what we aim for and work towards consistently. Thank you for your kind words. If there's anything else you need from us, please don’t hesitate to reach out. Have a wonderful rest of your day! Best regards, Daria
It wasn't a straightforward 'plunge the…
It wasn't a straightforward 'plunge the plug hole' job, the plumber had to get into the blockage via the pipework. Did a great job.
3 januari 2025
Antwoord van Riverside
Good afternoon! Thank you for reaching out and sharing your thoughts with us. We're thrilled to hear that you're satisfied with our services. We are always striving to enhance what we offer, and receiving a 5-star rating truly makes it all worthwhile! Wishing you a wonderful rest of your day, and if you ever need anything, please don't hesitate to contact us! Best regards, Daria
The repair system offers limited choices
The online repair system offers limited choices, and the fuse that connects to the boiler keeps tripping.
My repair is an electrical problem, but I have no heating. It will be fixed in twelve days, because I went via the website.
I phoned the next day and I someone came out within a few hours. It was fixed on the third day.
The staff were great, but there were issues.
4 januari 2025
Antwoord van Riverside
Good Afternoon Arthur,
I'm really sorry to hear about the issues you're experiencing with the repair system and the inconvenience of having no heating. I understand how frustrating and uncomfortable this must be, especially during colder weather.
Both the electrical problem and the heating issue would be considered emergency repairs. Unfortunately, these types of repairs can't be logged through the My Riverside app. I recommend contacting our emergency repair line directly on 0345 111 0000 to ensure these issues are addressed as quickly as possible.
Thank you for bringing this to our attention, and I apologize for any inconvenience caused.
Best regards,
Darlene
waste of a bloody day
contractors supposed to come and fix my shower reported on 20/12/2024 told my appointment will be 2/1/2025 so no shower for 2 weeks nobody turned up stayed in whole bloody day made a enquiry told they will attend on 3/1/2025 we shall see what happens
20 december 2024
Antwoord van Riverside
Good afternoon Chris, I appreciate you reaching out and providing your feedback. I sincerely apologize for the situation you've encountered. We are continually striving to enhance our services, and your input is crucial to us. We understand how frustrating it can be when your appointment is rescheduled or missed, and I apologize once again for any inconvenience this has caused. If you need assistance, please feel free to contact us at csc.digital@riverside.org.uk
We are here to support you and are always working to address any issues that may arise.
Best regards - Daria
Don't do anything about antisocial behaviour
Won't do anything about antisocial behaviour. I reported their tenant 6 months ago for knocking on the walls in the early hours of the morning and constantly yelling, slamming doors and telling me to 'get out of that house' through the wall. This is now affecting our mental health as we get kept awake nearly every night. They keep telling us to record it which we have been. But keep getting told to 'bear with me' by their I assume housing officer. A friend of mine is with a different housing association and had issues with antisocial behaviour with another tenant it was sorted within a few weeks.
Absolute joke.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Riverside
Good afternoon, thank you for reaching out and sharing your feedback with us. I sincerely regret to hear about your experience. We are continually working to enhance our services and ensure that we address any issues that arise. I have submitted a request to gather more information since the details provided were limited. Alternatively, you can email us at csc.digital@riverside.org.uk if you would like to escalate this issue further. I apologize for any frustration you might feel regarding the lack of action taken and the time it has taken. This is certainly not our intention. We are here to assist you and resolve any concerns you may have.
Best regards, Daria
Terrible service from riverside repairs…
Terrible service from riverside repairs dept reported leaves blocking my downspout manholes ages ago not heard from them we have not seen our housing officer for over a year as well no wonder riverside have such bad reviews and this is a over fifties site.
14 november 2024
Review zonder uitnodiging
Antwoord van Riverside
Good afternoon Tom, I appreciate you taking the time to share your feedback with us. Your opinion is important, and we are dedicated to continually enhancing our services. I'm sorry to learn about your experience; this is certainly not what we aim for. I've sent you a request for more information because the details provided were limited. You can also reach out via email at csc.digital@riverside.org.uk if you need further advice on how to escalate your concerns. We recognize that repairs are vital for your safety and comfort. Please know that we are committed to resolving issues and consistently working to improve our services. Once again, I apologize for any inconvenience and stress this situation may have caused you. We want to assist you and will do everything possible to resolve the issue.
Kind regards - Daria
Booking my repair was easy and quick
Booking my repair was easy and quick. On a date and time which is convenient and with the time of year quite quick. The only issue that I have had is that there is not always the option which matches the repair.
18 december 2024
Antwoord van Riverside
Good morning, Michelle. Thank you for reaching out to us and sharing your feedback. We are thrilled to hear that you are satisfied with the services we provide, as we continuously work to enhance our offerings.
Regarding your comment about the availability of options that match the repair needs, we understand this concern and are actively working on improving our online services to make them more user-friendly and straightforward. We regularly update the app to enhance usability and add more options with each update.
As a quick tip: if you're searching for something specific and can't find it, try selecting the closest available option or the same trade. You can then include details about what you need repaired in the notes section. I hope this helps!
Kind regards - Daria
I would give a no star had a leak in…
I would give a no star had a leak in toilet took 11 handy men to try fix it the eventually they sent a plumber which got fixed that day they had to lift my floor too which they layed the wrong thickness of put board then when the floor layer came to lay the vinyl which they had to replace as it was my own he broke my bath panel which I had made they sent a grounds person to do a joiners job hadn't a clue got me a bit of plastic bathroom wall panel to put on front of Bath I refused it so they got him to make what I had had made he hadn't a clue what he was doing I gave him the stuff what I had left off the front to do it with he knacked that in between all this the phone calls off the complaints as I had raised one they where saying nothing but lies I have asked for the last 2 months to raise the complaint to the next level as I am going to the ombudsman about them as this is 4mths down the line I am still waiting for the job to be completed I have nothing on the front of my bath which I have children they are not bothered about people or children hurting themselves I asked for my bath panel to be dropped off so I will have to pay for a joiner to rectified there mess up and all I get is that they are gonna compleat the job stage which I haven't got my panel back yet my advice is take photos of the before job and as they are doing it and finished job as I am gonna so plz look after yourself as they do nothing but lie and wreck your home on stars for evolve at all.
19 december 2024
Review zonder uitnodiging
Antwoord van Riverside
Good afternoon, Mrs. Hines. Thank you for taking the time to share your feedback. I'm truly sorry to learn that you've been experiencing some problems with your home; that's certainly not what we want to hear. We are always striving to enhance our services, and your input is extremely important to us. I have submitted a request for additional information based on the limited details provided so that I can further investigate this matter for you. Alternatively, you can always reach out to us via email at csc.digital@riverside.org.uk. Once again, I apologize for any inconvenience and frustration this may have caused; we are here to assist you and will do everything we can to resolve these issues. Best regards, Daria
Absolutely disgusting when it comes to…
Absolutely disgusting when it comes to repairs. Dont turn up, then with emergency repairs they do it at their own convenience not in a matter of emergency
18 december 2024
Review zonder uitnodiging
Antwoord van Riverside
Thank you for sharing your feedback. We are truly sorry to hear about your experience with our repair services. Your concerns are very important to us, and we want to address them promptly and effectively.
I have sent you a request for further information due to the limited details provided in this review. Once you provide further details, I will be able to point you in the correct direction and assist you further. You can also email us at csc.digital@riverside.org.uk for further advice on how to escalate your concerns, if you wish to do so.
We understand that timely repairs, especially in emergencies, are crucial for your safety and comfort. Please know that we are committed to improving our services and ensuring that such issues are resolved swiftly.
Once again, we apologize for any inconvenience this situation has caused you. We are here to help and will do everything we can to resolve this matter promptly.
Kind regards,
Darlene
Resolved and repaired the window locks
10 december 2024
Antwoord van Riverside
Good Afternoon Florence,
Thank you for your review. I have raised this on our system also.
Kind Regards,
Michael
5 star job done
Operative arrived within arranged time together with shower parts required.as he had checked the information first.
Fitted and left bathroom clean and tidy.
13 december 2024
Antwoord van Riverside
Good morning! I really appreciate you taking the time to share your thoughts. It's wonderful to hear that you've had a positive experience with our services. If you require anything else in the future, please don't hesitate to reach out. Wishing you a fantastic day! Thank you - Daria
Their service is good Tbdvheir service is…
Their service is good Their service is good, they are not late for appointments, and their dealings are nice.
12 december 2024
Antwoord van Riverside
Good morning Magdolin, I really appreciate your feedback! We're excited to know that you're satisfied with the services we offered. If you require anything further, please don't hesitate to reach out. Wishing you a fantastic day! Thank you - Daria
Antwoord van Riverside
Glad to hear that :-)
Called regarding my drains that are…
Called regarding my drains that are very smelly operative picked call up quickly and dealt with the situation quickly in a professional, kindly and understanding manner well done
21 november 2024
Antwoord van Riverside
Good Morning Joyce, Thank you for your review. I have passed this over to the relative team to advise. Kind Regards Tracie
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