If I could give riverside a minus I would do. I gave them many years of loyal service as an employee only to be kicked to the kerb so they could save face. They harp on so much about 'we are tru... Toon meer
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Lees wat reviewers zeggen
Most works have a 2 week wait for an appointment. They will come out, ignore your ring doorbell and knock so gently on the door your dog doesn't even bark. If you're watching out the window for the en... Toon meer
I would like to acknowledge the top quality service provided to me today, in replacing a sink in my bathroom. The gentleman who came is the same who first came to see what was needed. Hesham Job No.... Toon meer
What an absolute disgrace you are! My poor daughter and 2 grandchildren are literally squashed into a 2 bed tiny house that is literally falling to bits posing danger to my grandchildren who both have... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are proud to be one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and circumstances.
Contactgegevens
Estuary Boulevard, L24 8RF, Liverpool, Verenigd Koninkrijk
- 0345 111 0000
- info@riverside.org.uk
- www.riverside.org.uk
1,9
Slecht
785 reviews
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Job done toilet now flushes.
19 februari 2025
Antwoord van Riverside
Good morning Andrew, thank you for your review. Jackie
They just don’t care!
This Housing Association couldn’t care less about their residents.
It has now been 31 days that residents of The Oxygen building have been without a lift and 28 days since the last update was communicated to residents from Riverside on the situation despite their original email sent out on the 31st January stating “We will keep you regularly updated…”.
I sent an email to Riverside requesting an update on the situation last Friday, 21st February and they haven’t even bothered to reply. Nothing but radio silence.
I pay my rent and service charge on time every month and have done so for the past 16 years never missing a payment and this is the way you are treated by Riverside. They couldn’t care less about you.
A complete and utter joke!
27 februari 2025
Review zonder uitnodiging
Antwoord van Riverside
Good morning, please could you advise the full address and I will look into this for you. Can you advise your email address and I will find your previous email, thanks Jackie
Been on hold waiting to speak to the…
Been on hold waiting to speak to the income team, currently at 1hr 35 minutes. That's bloody appalling in my opinion. Riverside has the worst customer service I've ever come across in my 49yrs of life. How can you operate your business without sufficient infrastructure to deal with your tenants.
24 februari 2025
Review zonder uitnodiging
Antwoord van Riverside
Good morning Andy, I appreciate you reaching out and sharing your thoughts with us. I'm sorry to learn that you've been facing extended wait times when trying to contact our income department. We are making every effort to handle as many calls as possible and assist as many individuals as we can. If you're having difficulty connecting with a particular department, you can opt for a callback through our automated services. We are dedicated to delivering outstanding service to our residents and your feedback is very important to us. Kind regards - Daria
Wow thank you so much Riverside…
Wow thank you so much Riverside Liverpool.I reported my front door was very difficult to get in using the key.I was frightened the key would snap in the lock.I tried to do it online but the earliest was the 19TH of March. I called you and the lovely customer care lady put it through as an emergency and you arrived within 10 min.Thank you so much to all at Riverside and the person that does the appointments not sure if it is still Evolve.Say thank you for me.Thank you to Chris who arrived 10 min after my call.If you have an emergency guys call them rather than doing it online
24 februari 2025
Review zonder uitnodiging
Antwoord van Riverside
Good morning Louise, I appreciate you reaching out and sharing your feedback with us. I'm thrilled to know that you're pleased with our services. Achieving a 5-star review is always our goal. I'm glad to hear that everything has been resolved with your door, and if you ever require our assistance again, please don't hesitate to contact us; we are here to help. I will ensure that Chris and our customer service team receive your kind words. Wishing you a wonderful rest of your day! Kind regards - Daria
Nightmare Housing Association
Riverside manage my building (taking over from One Housing Group) and they are a NIGHTMARE. They ignore emails, they leave lifts broken for weeks and don't communicate at all. When they do, the information is false. They keep raising the rent (I'm sharedownership) and service charge and the building continues to fall apart. AVOID.
19 februari 2025
Review zonder uitnodiging
Antwoord van Riverside
We understand your frustration and appreciate you taking the time to share your experience. We are committed to providing excellent service to our residents and will take your feedback seriously. We will investigate the issues you raised and work to improve our communication and service delivery.
Scammers! Day 49 without hot water!
If i could give 0 stars, i would. Today is day 49 without how water in my house. THEY DID NOTHING, AND STILL DOING NOTHING. Scammers!
11 februari 2025
Review zonder uitnodiging
Antwoord van Riverside
Hello, I am sorry to hear this. If you could send us an email to CSC.digital@riverside.org.uk with your details, we can look into this for you. Kind regards, Danielle.
The low rating doesn’t do it justice
The low rating doesn’t do it justice, just how bad this company is.
Our housing officer must be living on a different planet.
6 months of a broken communal bin and still no replacement. I ring up riverside they tell me to ring the council. I remind them we pay them service charge - their rebuttal - “it’s not our jurisdiction”
After ringing the council and emailing several council emails, I find the correct email address which riverside need to contact to make an order for a new bin. Several hours of work which is what my service charge should be paying for!
For the past week I’ve been trying to get someone from riverside to contact my housing officer to email for a replacement bin. Bearing in mind I have done all the work for them. It’s impossible to contact anyone from this company.
Their call centre is run with the worst possible policy, where the people who answer the phones are instructed not to take down any information or to try and solve an issue. The best thing they could offer was a call back from my housing officer.
I would do anything to remove myself from this putrid company, even though I love my flat, I think I will sell it to avoid ever having to deal with these crooks again.
9 februari 2025
Review zonder uitnodiging
Antwoord van Riverside
We understand your frustration with the situation regarding the communal bin. It's unacceptable that you've had to spend so much time trying to resolve this issue. I can advise that the issue has been brought to the attention of your Housing Officer who will contact the local Council on order to get the bin replaced. -Tracie
This company is an absolute disgrace
This company is an absolute disgrace. 6 months of a broken bin, can’t contact anyone, emails ignored, tried calling they tell me to email.
Verging on a criminal organisation who will take the service charge, but do f-all for your building or your home.
Avoid at all costs.
9 februari 2025
Review zonder uitnodiging
Antwoord van Riverside
We understand your frustration and apologize for the inconvenience you've experienced. We strive to provide excellent service to all our customers, and it's clear we haven't met your expectations in this instance. We'll take your feedback seriously and use it to improve our communication and service delivery.
Terrible service!
Terrible service!I reported my kitchen light needing repair nearly a weeks ago, and it’s still not been fixed. Very disappointing service—lack of communication and urgency is unacceptable.
1 februari 2025
Review zonder uitnodiging
Antwoord van Riverside
We understand your frustration with the delay in getting your kitchen light repaired. We strive to provide timely and efficient service, and it's disappointing to hear that your experience hasn't met those expectations. We'll look into this matter further and ensure that your issue is addressed promptly.- Tracie
Antwoord van Riverside
We appreciate your kind words and are thrilled to hear you found the online process easy. - Tracie
Easy to book
5 februari 2025
Antwoord van Riverside
Good morning Susan, thank you for reaching out and sharing your feedback with us. I'm thrilled to know that you're satisfied with our services; we continuously work to enhance and simplify our tenants' experiences! We truly appreciate your 5-star review! If you require anything else from us, please don't hesitate to ask. We're here to assist! Wishing you a fantastic remainder of your day! Best regards - Daria
Antwoord van Riverside
Hello, I am sorry to hear about your dissatisfaction with Riverside. I have sent you an email to assist you further. Kind regards, Danielle.
Really polite
Really polite, explain every thing that was being done, asked if anything else they could help with, so friendly and professional.
24 januari 2025
Antwoord van Riverside
Good afternoon Siobhan, thank you for your review. Please let us know if there is anything else we can help with. Jackie
Very easy to use
22 januari 2025
Antwoord van Riverside
We appreciate your kind words. We strive to make our product easy to use and we're glad you found it to be so. -Tracie
Absolutely disgusting bullying is rife …
Absolutely disgusting bullying is rife and a Amy Hazelmere selling crack and heroine fr9m a baby unit and u do nothing disgusting people the lot of u should be in jail
29 januari 2025
Review zonder uitnodiging
Antwoord van Riverside
We understand your frustration and the seriousness of the allegations you've made. We take all concerns seriously and are committed to providing a safe and respectful environment for everyone. We will investigate this matter thoroughly and take appropriate action. i Have sent a request for you for more information. -Tracie
Consistently disappointing.
Onehousing have consistently disregarded our emails and we've tried so hard to stay optimistic but this agency is deteriorating our self worth and dampening our mental health.
We pay £280 service charge fee a month, with the recent update to the sinking fund for the building sitting at £100k.
We've tried to address the following several times and there just is 0 communication or response from Riverside/Onehousing 'improved' feedback/complaints procedure.
- Parcels being stolen from letterboxes that is behind front door (access through Trades button).
- homeless people entering our building through easy-access-font door and sleeping in communal areas. Urinating and relieving themselves.
- Contractually there should be a renovation every 10 years. But it's been over 10 years since they've renovated anything. The place looks miserable to walk through every day.
This is just a few of the many issues we keep having to face on a weekly basis. When will Riverside & Onehousing use the fund to renovate and re-secure the building for our safety and wellbeing?
1 januari 2025
Review zonder uitnodiging
Antwoord van Riverside
Hello, Please contact One Housing, as they are still managing your tenancy. You can email ask@onehousing.co.uk or call the Corporate Complaints Team on 0300 123 9966. More details about their complaints process can be found in the Complaints Policy
available at www.onehousing.co.uk. -Tracie
Antwoord van Riverside
Good afternoon! Thank you for reaching out and sharing your feedback with us. I'm thrilled to hear that you are satisfied with our services, as this is something we aim for! We appreciate your kind words and support. We are continuously working to enhance our services, with the goal of achieving 5-star ratings every time! Wishing you a wonderful remainder of your day! If you need anything else, please don't hesitate to ask. We're here to assist you. Best regards- Daria
Very easy to report a problem
Very easy to report a problem, a date given for the repair to be carried out.
17 januari 2025
Antwoord van Riverside
Good afternoon! Thank you for contacting us and providing your feedback. I'm delighted to hear that you are satisfied with the services we provide. We continually strive to improve our offerings to ensure exceptional experiences for our tenants. Your input is invaluable to us, and we strive for a 5-star rating with every interaction! If there's anything more you require, please feel free to reach out. I appreciate your kind words, and I hope you have a wonderful rest of your day! Best regards - Daria
I had to cancel an appointment twice…
I had to cancel an appointment twice the first time was because I wasn't notified until 8pm the night before & the second time I cancelled was because of a hospital appointment I did ring to change it but the operative was still down to come the system needs to be looked at
13 januari 2025
Antwoord van Riverside
Good afternoon Pam, thank you for reaching out and providing your feedback. I'm genuinely sorry to hear that you encountered issues with canceling and rescheduling your appointments. We understand how frustrating this situation can be, particularly since you've mentioned that you wouldn't be able to make it and yet the Operative still arrived.
We are constantly striving to improve our services and update our systems in order to enhance communication and simplify the process for our customers. Your feedback is important to us, and we take it very seriously. A rating of 3 stars is certainly not our goal. I apologize for the experience you've had; our aim is to assist you as effectively as possible and make things easier for our tenants. Best regards, Daria
Easy to go on line and book…
Easy to go on line and book ....otherwise cost a fortune to phone
17 januari 2025
Antwoord van Riverside
We're thrilled you found our online booking process straightforward and convenient! We appreciate you taking the time to share your positive experience. We constantly strive to make our services as accessible and user-friendly as possible, and your feedback confirms we're heading in the right direction! Kind regards - Michael.
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