Riverside Reviews 

How any one would want to work in this place is beyond me it’s absolutely filthy, & as to eat& drink in there that’s another level, not seen a paintbrush for I don’t know how long,place needs knocking down

I have been living at a Riverside property for quite a few years and I completely agree with just about everybody's reviews the stuff do not listen they are degrading dismissive and extremely disrespectful Riverside is very dismissive of their customers I receive a letter from Bradford city council informed me my rent has been stopped due to Riverside no longer having a supported housing licence in the city of Bradford which I completely agree with I have never once received any support of any kind unless normal household repairs are support all I can say really it's about time they lost their license maybe now they'll start paying attention to customers

People with disabilty. Mental health and learning difficulty being treated unfairly, voices not heard. Don't care about your safety or well-being.

Absolutely appalling. While my child was sleeping, the ceiling in our Riverside property collapsed directly on top of him. This could have caused serious injury or death. To make matters worse, we now face the frightening possibility that the debris contained asbestos, putting his long-term health at risk.

Riverside has shown zero care, zero urgency, and zero accountability. This is more than disrepair — it’s a complete and dangerous failure of their legal duty to provide safe housing.

We are seeking legal action and have reported them to environmental health authorities. No family should have to live in fear in their own home. If you’re considering Riverside — don’t.

Riverside Housing treats its disabled and terminally ill residents so poorly that it is on the fringes of legality. For tenants struggling to be heard, please join SHAC an organisation that is demanding Homes for Life and the end of social housing service charge abuse. Find SHAC on X Facebook Instagram, let us look after each other and fight back

Extremely Frustrating Experience with One Housing

I've raised multiple complaints with One Housing part of the Riverside, but none have been resolved—some dating as far back as July of last year, which is still stuck at stage 2. I also submitted a mutual exchange application and have now been waiting over four weeks with no updates, messages, or communication whatsoever.

To make matters worse, I tried contacting customer service and was left on hold for 1 hour and 15 minutes without anyone picking up. When I called again and selected the payment option, someone answered within 7 minutes—clearly indicating where their priorities lie. Unfortunately, that person couldn’t assist me and transferred me to another department, where I was told there was only one person ahead of me, but no one ever answered.

Overall, this has been a deeply disappointing and stressful experience. The lack of responsiveness and follow-through is unacceptable.

I originally purchased my shared ownership property through One Housing, which has since been taken over by Riverside. Unfortunately, neither organisation is fit for purpose when it comes to supporting leaseholders — whether you purchased via shared ownership or otherwise.

Raising a complaint is a dead end. Despite following their formal complaints procedure to the letter, issues simply disappear into a black hole with no resolution. Communication is consistently poor, and you're left to chase answers at every step.

I'm writing this review to warn others, just as I wish someone had warned me back in 2016 when I first purchased through shared ownership. It has been a long, stressful, and isolating experience — particularly when trying to staircase.

I have now managed to staircase fully, but I did this in spite of One Housing/Riverside’s involvement, not because of their support.

If you're considering shared ownership with them, please think twice. The long-term cost, emotionally and financially, may not be worth it.

I have just spoken to Sandra, a customer advisor, regarding quite a few repairs I have coming up, and she was very helpful. She was patient and listened to what I needed and she went through each one thoroughly. She has a great attitude and is a credit to the company, thank you Sandra! From A.Williams

I first moved into my new flat in October last year. In December, I realised there is a problem with the flooring which was starting to peak. I reported the issue to riverside in December. After sending 4 people over 4 months they finally replaced the floor this April.
The job which was supposed to take 3-4 days lasted 10 days in which I had to live practically in a construction site.
Riverside took no responsibility, not even to clean the flat when the works where finished

Brock my dog was one left him for 1 day. Someone coming into my flat clothes missing. Tablets. Staff coming into my flat without notice. Management who lie. Management who apologises then think it's ok. Reporting Me missing twice but you could not contact the police over my incidents. Forever home but give me 28 days notice to leave because no one helped me so I sacked them off. Now have to have them in my life but do nothing.

This 'organisation' should not be involved with veterans services, Op Fortitude.

My experience is that they falsify communications with the applicant their staff have made and falsify offers made in regards to housing.

When denying that I had any contact from them and had not refused any offer of housing, their phone operator Mathew Lord on a call dated 24/04/25 then falsified that their staff during this fabricated contact had also JUDGED that my mental health needs were too high, thus also being rejected for housing vacancies for this conflicting reason.

When I further denied being contacted and pointing out the contradiction in his remarks Mathew as well as suggesting I was a liar, then applied passive aggressive techniques to end the call.

Riverside, Op Fortitude conducts and adopts discriminatory methods against service veterans who are attempting to acquire housing whilst they are under genuine politically driven organised harassment/gang stalking at their supported housing addresses, where these prolific offenses are taking place.

Mathew Lord even attempted to blame me for their staff recording my email address incorrectly, as there was no email contact from this organisation from my initial application.

Mathew also attempted to label me racist for refering to my last contact from this company as an ethnic minority.

Sean Anthony Grierson.

#Update#

Formal Complaints, stage one and two upheld.

If I could give them zero stars I would. They say they’re trying their hardest and always improving. They are trying their hardest not to fix stuff and always improving their ways to save money. Reported a broken back door 6 times! 6 bloody times and they STILL haven’t fixed it. They’re useless and just look for excuses for not doing anything about it.

EDIT: they sorted it and when I say sorted. They put a wood board over it saying they won’t put another door in. It rained the other day and the inside got soaked because of it 🤦🏻🤦🏻🤦🏻

The front entrance was lock broken again the building remains unsecured and accessible to non-residents. Repored but ignored .

Riverside Housing is an outstanding landlord. People want to count themselves lucky to have Riverside. They will always try their best. The rent is very fair. Top marks.

There have been many problems whilst my time living at my flat under Riversides Management. One of our bins in the rubbish room has been broken since Nov 2024 and we are still waiting on a replacement. Riverside blames the council the council told us it is Riversides responsibly to reorder the parts. I am sick of living somewhere where I can even get rid of my rubbish if and when I want. The ground rent is NOT CHEAP either! Sick to death of the problems and I know most of the other residents share the same pain as me.

I've just hung up the phone after 90 wasted minutes talking to an ignorant person who was no help at all I had to change from council paying my rent to universal credit paying my rent at the start of the pandemic in the first year of UC payments there was some delays in payments but to help with that the council payed an extra 2 weeks rent and also I myself made a full months payment on my debit card now by the end of the rent year Universal credit had caught up with all their required payments which should then have put my rent account approximately 1 month and 2 weeks in credit but and I do mean but riverside still to this very day despute this and keep threatening me with LEGAL ACTION regarding imaginary arrears and also Riversides explanations regarding the extra weeks rent every 6 or 7 years is also lies they are actually taking extra payments every leap year also the person I spoke to today his attitude stank he was that bad I ended up shouting and getting very angry so had to hang up all this rubbish they keep saying about being helping and respectful to customers is a joke disgraceful

The customer service advisor was very rude and passive aggressive to me. This telephonist is in need of training and should not be working as a customer representative of this housing association. He was unable to offer me a email address or phone number to make a complaint and every time I tried to resolve my issue he responded with no and was unable to log basic information, it really seemed like he was not interested in working at all. Then he accused me of being rude and threatened to end the call several times which he didn't as I clearly wasn't being rude he was. I'm extremely upset with my experience and still have no resolve.

I moved into a flat in Oxton May 2023 and at first I was very happy. However, my flat was constantly freezing and my heating bills became horrendous like £300+pm I had massive disagreements with my provider who installed a smart metre and they kept telling me that it’s my flat, I thought no way.

I went to James at Riverside warm home department, he said I can’t help you! In January the builder for my bathroom said your flat is freezing, I said I know you should see my bills….. horrendous. He didn’t believe me, I WhatsApp him my latest bill! He told me later that day the flat has no insulation and it’s an F on my EPC. My EPC states this property should NOT be rented out!
Furthermore, I phone my housing officer Lindsey Henderson who apparently was about to call me….. she said she knows I’m not insulated and she’ll look into it! And, for my trouble here’s £150 Aldo voucher. I emailed her stating £150 aldi voucher does not cut it, what about the 18 months worth of heating bills and sitting freezing in my flat?

I have now received an email from Lindsey Henderson saying they have until 2030 to rectify the issue.

I’m disgusted that they believe it’s ok to treat people this way.

It does not stop there, they’ve left my bathroom with wires hanging out the wall since January and no heating just a towel warmer that has no on off switch.

I’ve taken numerous days off and been chasing this and today I was told 8am they’d be there, nope!

Terrible customer service and wrong advice given. Awaiting someone from the SPR team to make contact regarding a complaint about CF, Housing Officer. Her attitude was absolutely appalling and before I could finish my sentence she disconnected the call, which was recorded. Staff should not be allowed to get away with this and further training about communication, conduct and professionalism is required.

Also given the wrong information about damp and mould. Was advised I would receive a call within 48 hrs and have now been told 14 working days - up until 9th April for someone to call. Whilst Jack offered an apology for being misinformed, he was reluctant to share the feedback in order for customer's/tenants expectations to be managed.

I am extremely saddened by my experience in the last 24 hours and it has a significant impact on my wellbeing. I have struggled to get through by for several weeks, whilst experiencing unprecedented wait times. At work at present, and so far have been waiting on hold for 57 minutes ad 47 seconds - this is totally unacceptable, in addition to the accumulated hours I have spent trying to get through to no avail. We should not have to deal with this and whilst we understand there is a merge taking place between One Housing and Riverside - it is very important to significant improve the standard of customer service that is being delivered, at least across East of England. This is totally unacceptable.