It’s always seems an unknown when sending money overseas especially using a new service and app for the first time. After doing my own research on Rocket Remit, I gave it a go. Started with sen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic customer service response! I joined today and successfully sent today after a terrible experience with my long time service WR who treated me like a child. Give these guys ( RocketRemit ) a... Toon meer
Bedrijf heeft geantwoord
Generally, they are a very good service and I will continue to use Rocket Remit. They lost a star because over the last 6 months, their server has been down several times and I was unable to se... Toon meer
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Excellent rate of exchange and excellent low fee.If Im having problems they are just a phone call away and always helpful. Rarely do they have any problems with internet. As long as I'm transferring... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We specialise in mobile money and bank transfers from Australia and New Zealand to over 60 countries. Our Fast, Simple and Reliable mobile money transfer services are used and trusted by people every day to transfer money safely to friends and family overseas. 1.Sign up Create your Rocket Remit account online. Just 3 simple steps to complete and it takes less than 3 minutes. 2.Add funds Load your Rocket Remit account via debit or credit card or bank transfer. 3.Send! Send money to your recipient - all you need is their mobile number. Money is transferred instantly using mobile money or bank transfer. The technology behind Rocket Remit is built on Australian multi-award winning mobile payment technology pioneered and deployed by mHITs around the world. Our simple, popular and reliable services are used and trusted by people every day to make mobile payments everywhere.
Rocket Remit
Geschreven door het bedrijf
- Specialist mobile money remittance service.
Contactgegevens
Level 1 Melbourne Building, 2601, Canberra, Australië
- 1300 696 448
- hello@rocketremit.com
- www.rocketremit.com
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Rocket Remit
Hi David,
Thank you so much for your review! We’re glad to hear you’re finding Rocket Remit quick and convenient to use. We really appreciate you choosing us to support your transfers and your trust in our service.
Thanks again for choosing Rocket Remit and for recommending us to your friends and contacts — we truly appreciate your support.
Warm regards,
The Rocket Remit Team
Fast and Efficient service.
The process of sending funds to friends and family overseas through Rocket Remit is such a pleasure. So simple and so fast and efficient. I am constantly amazed at how easy it is. I will always recommend this service to my friends and contacts.
23 december 2025
Antwoord van Rocket Remit
Hi Rob,
Thank you so much for your kind review! We’re really glad to hear that you’re enjoying how simple, fast and efficient Rocket Remit is to use. It means a lot to us that you trust our service to support your friends and family overseas.
Thanks again for choosing Rocket Remit and for recommending us to your friends and contacts — we truly appreciate your support.
Warm regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi William,
Thank you for the review ! We’re glad you’re enjoying our Effective & quick service.
Thanks again for choosing Rocket Remit and for sharing your experience.
Kind regards,
The Rocket Remit Team
Rocket really is a rocket
Once it’s set up, it’s simple to send to the same recipient in future. And they get it deposited into their tele account shortly afterwards. No more going to the bank to pick up the cash!
24 december 2025
Antwoord van Rocket Remit
Hi Fruity,
Thank you for the fantastic review — we love hearing that Rocket Remit really lives up to its name 🚀
We’re glad you’re enjoying how simple repeat transfers are and that funds are deposited quickly into the recipient’s account. Making international transfers easy and convenient is exactly what we aim for.
Thanks again for choosing Rocket Remit and for sharing your experience.
Kind regards,
The Rocket Remit Team
Very inconsistent lately
It is great when it works, but recently the app and website have been very inconsistent and does not work at all. The last 3 months have been very inconsistent.Being able to take funds out when the app and website doesn't work would be nice aswell....I am questioning whether to use this app anymore
25 december 2025
Antwoord van Rocket Remit
Hi Damo,
Thank you for sharing your feedback — we sincerely apologise for the frustration this has caused.
We understand how important it is for our app and website to work reliably. We are actively rolling out improvements to strengthen performance and reliability.
If you need assistance or would like to discuss your options, our team is available anytime on 1300 696 448, via hello@rocketremit.com, or through live chat at www.rocketremit.com.
Thank you for your patience while we continue to improve the experience.
Kind regards,
The Rocket Remit Team
Down for 2 days
Down for 2 days. No live updates online and still not fixed. It caused me a few real issues but to be fair the local office was very good as i talked to a human who was very supportive.
22 december 2025
Antwoord van Rocket Remit
Hi Zorba,
We sincerely apologise for the continued outage. We understand how frustrating this has been.
Our team is actively working to resolve the issue as a priority. We’re also reviewing how we communicate updates during outages.
If you need immediate assistance or have concerns about your funds, please contact us directly on 1300 696 448 or at hello@rocketremit.com so we can support you as quickly as possible.
Thank you for your patience, and we truly appreciate you raising this with us.
Kind regards,
The Rocket Remit Team
You have been assisting very well up to…
You have been assisting very well up to now but you have not transferred for 2 days and I have read your reason why. So when can I send my family in Ghana New Year Funds ?
22 december 2025
Antwoord van Rocket Remit
Hi Howard,
Thank you for sharing your feedback — We are actively rolling out improvements to strengthen performance and reliability.
If you need immediate assistance or have concerns about your funds, please contact us directly on 1300 696 448 or at hello@rocketremit.com so we can support you as quickly as possible.
Thank you for your patience, and we truly appreciate you raising this with us.
Kind regards,
The Rocket Remit Team
Favourable
My experience with Rocket Remit is positive. Their service is reliable, efficient, and good value. I recommend them to anyone.
9 december 2025
Antwoord van Rocket Remit
Hi Denis,
Thank you for sharing your experience and for your recommendation.
We’re delighted to hear that you find Rocket Remit reliable, efficient, and good value. Your support means a lot to us, and we truly appreciate you choosing Rocket Remit.
Kind regards,
The Rocket Remit Team
Daily usage
Daily usage - Regular transfers
I use Rocket Remit almost daily to support students in Africa. Money is delivered promptly.
99.9% of the time all good, but frustrating if you have an issue out of office hours, as response is often delayed. Overall, very pleased though.
21 december 2025
Antwoord van Rocket Remit
Hi Mostyn,
Thank you so much for sharing your experience. We’re really pleased to hear that your transfers are delivered promptly and that the service works well.
We also appreciate your honest feedback about response times outside office hours. Improving our support availability is something we’re actively working on so we can be there when you need us most.
Thank you again for your trust and continued support. We’re glad to be part of the important impact you’re making.
Kind regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Troy,
Thank you for sharing your experience and for your recommendation. Your support means a lot to us, and we truly appreciate you choosing Rocket Remit.
Kind regards,
The Rocket Remit Team
Peter Garang
I highly recommend Rocket Remit to anyone seeking a trustworthy and efficient international money transfer solution
18 december 2025
Antwoord van Rocket Remit
Hi Peter,
Thank you so much for your kind words and recommendation.
We’re delighted to hear that you find Rocket Remit trustworthy and efficient. Your support means a great deal to our team and motivates us to keep improving and delivering the best possible service.
We truly appreciate you choosing Rocket Remit for your international transfers.
Kind regards,
The Rocket Remit Team
Always a speedy transaction
Always a speedy transaction, no problems encountered, and if ever there was, I'm sure it would be fixed promptly. Great service.
17 december 2025
Antwoord van Rocket Remit
Hi Bob,
Thanks for your review! We're glad to hear you always experience speedy transactions with Rocket Remit.
We appreciate you choosing us! If you need assistance at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com, or online chat at www.rocketremit.com.
Regards,
The Rocket Remit Team
Super secure way to send money!
Such a great, hassle free way to send money home to Samoa for family. Everything, from setting up my account to going through the very easy process of loading money right through to verification before money is sent is a breeze. I love the security Rocket Remit offers that your money is safe. I highly recommend this app.
12 december 2025
Antwoord van Rocket Remit
Hi Kim,
Thank you for the glowing recommendation! We’re so glad to hear that sending money home to Samoa has been a "breeze" and that you feel confident in our security.
Making sure your money is safe and the process is hassle-free is exactly what we’re here for!
Thanks for choosing Rocket Remit.
If you need anything, reach us at 1300 696 448, hello@rocketremit.com, or via our online chat at www.rocketremit.com.
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Peter,
Thanks for your review! We're happy to hear you find our service very helpful. We appreciate your trust and support.
Looking forward to serving you again!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Very easy to send money from Australia…
Very easy to send money from Australia to Africa. Very fast and reliable. Thank you
11 december 2025
Antwoord van Rocket Remit
Hi Hannah,
Thanks for your review! We're pleased to hear you found sending money from Australia to Africa easy, fast, and reliable. That's exactly what we aim to provide.
We appreciate your trust and look forward to serving you again!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Efficient
Fast and efficient app, I haven’t had any problems as yet, they are expensive to use I think , more than some other apps , but overall it’s a good experience
10 december 2025
Antwoord van Rocket Remit
Hi Gregory,
We're delighted to hear you find our app fast and efficient with a good overall experience. It's great to know you haven't encountered any issues.
We appreciate your trust and look forward to continuing to serve you!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Lepa,
Thank you for your review! We're glad we could help you work through the loading issue. While these situations can sometimes occur on the banking side, we're pleased our support team was able to guide you through resolving it.
We're happy everything worked out and you were able to send your money successfully.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Tania,
Thanks for your review! We're happy to hear you find our service a great way to send money. We appreciate your trust and support.
Looking forward to serving you again!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
It’s always temporarily unavailable
It’s always temporarily unavailable, especially on a Sunday and Monday. It’s a joke. Don’t use this service.
15 december 2025
Antwoord van Rocket Remit
Hi John,
We sincerely apologise for the ongoing inconvenience. We understand how frustrating repeated unavailability can be, especially on Sundays and Mondays.
Thank you for bringing this to our attention, we are actively working to improve the reliability of our service.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Simple and reliable
5 december 2025
Antwoord van Rocket Remit
Hi Raymond,
Thank you for your review! We're pleased to hear you find our service simple and reliable. That's exactly what we strive to deliver.
We look forward to helping you again!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
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