It’s always seems an unknown when sending money overseas especially using a new service and app for the first time. After doing my own research on Rocket Remit, I gave it a go. Started with sen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic customer service response! I joined today and successfully sent today after a terrible experience with my long time service WR who treated me like a child. Give these guys ( RocketRemit ) a... Toon meer
Bedrijf heeft geantwoord
Generally, they are a very good service and I will continue to use Rocket Remit. They lost a star because over the last 6 months, their server has been down several times and I was unable to se... Toon meer
Bedrijf heeft geantwoord
Excellent rate of exchange and excellent low fee.If Im having problems they are just a phone call away and always helpful. Rarely do they have any problems with internet. As long as I'm transferring... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We specialise in mobile money and bank transfers from Australia and New Zealand to over 60 countries. Our Fast, Simple and Reliable mobile money transfer services are used and trusted by people every day to transfer money safely to friends and family overseas. 1.Sign up Create your Rocket Remit account online. Just 3 simple steps to complete and it takes less than 3 minutes. 2.Add funds Load your Rocket Remit account via debit or credit card or bank transfer. 3.Send! Send money to your recipient - all you need is their mobile number. Money is transferred instantly using mobile money or bank transfer. The technology behind Rocket Remit is built on Australian multi-award winning mobile payment technology pioneered and deployed by mHITs around the world. Our simple, popular and reliable services are used and trusted by people every day to make mobile payments everywhere.
Rocket Remit
Geschreven door het bedrijf
- Specialist mobile money remittance service.
Contactgegevens
Level 1 Melbourne Building, 2601, Canberra, Australië
- 1300 696 448
- hello@rocketremit.com
- www.rocketremit.com
4,5
Uitstekend
2K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Rocket Remit
Hi Ian,
We're delighted to hear you found our service fast and easy to use, and that our team resolved your issues promptly. Your satisfaction is our priority.
We appreciate your trust and look forward to serving you again!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Allan,
Thank you for your review! We're glad to hear you found our platform easy to navigate. We work hard to keep things simple and user-friendly.
We look forward to serving you again!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Best customer service
What I love about rocket remit is they have a great customer service team. They respond ultra quick and take the time to help you. I highly recommend them.
1 december 2025
Antwoord van Rocket Remit
Hi George,
We're pleased to hear that our customer service team provided you with quick and helpful support. Our team works hard to ensure every customer feels valued and supported.
We appreciate you taking the time to share your experience and recommend us to others!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Paul,
Thank you for your review! We're pleased to hear you found our service easy to use and fast. That's exactly what we aim for!
We look forward to helping you with your future transfers.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Very reliable
Very reliable
Not expensive compared to others
Can be contacted if problem with a transaction
Seamless and easy
There call center actually returns calls and appears to be operated by humans or very human like people
26 november 2025
Antwoord van Rocket Remit
Hi Anthony,
Thank you for your review! We're pleased to hear that you've had such a positive experience with Rocket Remit.
We pride ourselves on being reliable, affordable, and easy to use, and yes, our customer support team are real humans who genuinely care about helping our customers! We'll be sure to pass on your kind words to the team.
We look forward to continuing to serve you.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Normally my transfers with Rocketremit…
Normally my transfers with Rocketremit have been easy and the experience3 positive. Sadly, in recent times some issues have caused problems for me.
Reference #:
261708360611
To Account:
Globe GCash Philippines
Beneficiary Name:
Oc Via Ericah Pacaldo
Beneficiary Address:
Timperlok road, babag , Lapu lapu, Cebu lapu lapu
Receive Amount:
5,502.24 PHP
I sent this transfer to a long term recipient using details fr4om about 3 years ago. I was not aware that she no longer had access to this account. I had hoped that rocketremit would assist in dealing with Gcash to either cancel the transaction or redirect the money to her new account. Gcash have been unfelpful and rocketremit have been dismissive where i feel they could use their contacts to explain that the person sent to is the same even though the funds can not be accessed due to rthe changed phone number. Apparently this money is still held by gcash
3 december 2025
Antwoord van Rocket Remit
Hi Stephen,
Thank you for your feedback and for being a Rocket Remit customer.
We understand your frustration. Unfortunately, once a transfer is processed in real time and successfully delivered to the account number provided, we cannot cancel, change, or redirect the transaction. The funds were delivered to the GCash account number you specified.
For future transfers, please verify recipient details are current before sending, as real-time transactions cannot be reversed once completed.
If you need assistance with future transfers, please contact our support team.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Great Company to send money
Sending money with Rocket Remit to help my poor friends overseas, is great way to send money, it is so easy and arrives in seconds and the staff are very helpful and friendly if there happens to be any issues, which is rare.
21 november 2025
Antwoord van Rocket Remit
Hi Mark,
Thanks for your review! We’re glad to hear that Rocket Remit makes it easy for you to support your friends overseas. It’s great to know your transfers arrive quickly and that our team has been helpful whenever you’ve needed us.
We appreciate your trust and look forward to assisting you again.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
I have had a great experience with …
I have had a great experience with Rocket Remit. No problems so far.
20 november 2025
Antwoord van Rocket Remit
Hi Gavin,
Thanks for your review! We’re glad to hear you’ve had a great experience with Rocket Remit. It’s great to know everything has been smooth so far.
We appreciate you choosing us!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Fast and seamless and very safe.
23 november 2025
Antwoord van Rocket Remit
Hi Jay,
Thanks for your review! We’re glad to hear your transfers have been fast, seamless, and secure. We appreciate your trust in our service!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Once you have set up the person so easy…
Once you have set up the person so easy to
Transfer
19 november 2025
Antwoord van Rocket Remit
Hi Wayne,
Thanks for your review! We’re glad to hear that once your recipient is set up, sending money is quick and straightforward. We appreciate you choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
good quick service and usually on time…
good quick service and usually on time with transfers and customer service is great friendly service always willing to help
19 november 2025
Antwoord van Rocket Remit
Hi Peter,
Thanks for your review! We’re glad to hear you’re enjoying our quick service and that your transfers arrive on time. It’s also great to know our customer service team has been helpful and friendly. We appreciate your support!
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Bernard,
Thanks for your review! We’re glad to hear you’re happy with our service. We appreciate your support and look forward to helping you again.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Stuart,
Thanks for your review! We’re glad to hear you find it easy to use and manage money for your family. We appreciate you choosing Rocket Remit and look forward to helping with your future transfers.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
It’s very quick to send ,very good…
It’s very quick to send ,very good fee,is this a Australian company, on weekends sometimes there is a problem to send money it comes up with oops there’s problem with rocket remit
15 november 2025
Antwoord van Rocket Remit
Hi John,
Thanks for your review! Rocket Remit is proudly an Australian company. We're happy to hear you find our service quick and affordable. Sometimes weekend delays can occur due to system or partner network issues, but they’re usually resolved quickly.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Victor,
Thanks for your review! Great to hear you’re finding the service fast and reliable. We appreciate your support and look forward to helping with your next transfer.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Reliable, helpfull, efficient.
Reliable, helpful and efficient, quick delivery for sending money overseas. I will not go anywhere else.
14 november 2025
Antwoord van Rocket Remit
Hi Kerry,
Thanks for your review! We’re glad to hear you find our service reliable, helpful, and efficient. It’s great to know your transfers arrive quickly.
We appreciate your trust and look forward to supporting you again.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
the websire is very easy to navigate to…
the websire is very easy to navigate to enable to send money. very happy with everything
22 november 2025
Antwoord van Rocket Remit
Hi Malcolm,
Thanks for your review! We’re delighted to hear you find the website easy to navigate and that everything is working well for you.
We appreciate your support and look forward to serving you again.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Gatus,
Thanks for your review! We’re glad to hear you’re happy using Rocket Remit. We appreciate your support and look forward to serving you again.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
This service is very fast and I use it…
This service is very fast and I use it regularly to send money to GCash in the Philippines
14 november 2025
Antwoord van Rocket Remit
Hi William,
Thanks for your review! We're glad to hear the service is fast and that sending money to GCash works smoothly for you.
We look forward to serving you again.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
the process went smoothly
12 november 2025
Antwoord van Rocket Remit
Hi Pascal,
Thanks for sharing your feedback! Great to hear everything went through without any issues. Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
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