It’s always seems an unknown when sending money overseas especially using a new service and app for the first time. After doing my own research on Rocket Remit, I gave it a go. Started with sen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic customer service response! I joined today and successfully sent today after a terrible experience with my long time service WR who treated me like a child. Give these guys ( RocketRemit ) a... Toon meer
Bedrijf heeft geantwoord
Generally, they are a very good service and I will continue to use Rocket Remit. They lost a star because over the last 6 months, their server has been down several times and I was unable to se... Toon meer
Bedrijf heeft geantwoord
Excellent rate of exchange and excellent low fee.If Im having problems they are just a phone call away and always helpful. Rarely do they have any problems with internet. As long as I'm transferring... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We specialise in mobile money and bank transfers from Australia and New Zealand to over 60 countries. Our Fast, Simple and Reliable mobile money transfer services are used and trusted by people every day to transfer money safely to friends and family overseas. 1.Sign up Create your Rocket Remit account online. Just 3 simple steps to complete and it takes less than 3 minutes. 2.Add funds Load your Rocket Remit account via debit or credit card or bank transfer. 3.Send! Send money to your recipient - all you need is their mobile number. Money is transferred instantly using mobile money or bank transfer. The technology behind Rocket Remit is built on Australian multi-award winning mobile payment technology pioneered and deployed by mHITs around the world. Our simple, popular and reliable services are used and trusted by people every day to make mobile payments everywhere.
Rocket Remit
Geschreven door het bedrijf
- Specialist mobile money remittance service.
Contactgegevens
Level 1 Melbourne Building, 2601, Canberra, Australië
- 1300 696 448
- hello@rocketremit.com
- www.rocketremit.com
4,5
Uitstekend
2K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to use and money goes thru qu
Easy to follow all the steps
Only thing is the exchange rate is poor
14 november 2025
Antwoord van Rocket Remit
Hi Cecil,
Thanks for your review! We’re glad the steps were easy to follow. We appreciate your feedback about the exchange rate, we work hard to keep our rates competitive while ensuring fast and secure transfers.
Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
I have used extensively and would…
I have used extensively and would recommend
When I have problem and particularly at weekend I can not get quick help
Better staffing may help
14 november 2025
Antwoord van Rocket Remit
Hi Peter,
Thanks for your review and for recommending us! We appreciate your feedback about weekend support.
Our team works as quickly as possible, but response times can be slower outside business hours. We’ll share your suggestion about staffing with the team.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Bill,
Thanks for your review! We’re glad you’re enjoying our fast and reliable service.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Normally instant pay from my bank to…
Normally instant pay from my bank to there website.
Its humans answering your call which i like
25 juni 2025
Antwoord van Rocket Remit
Hi Maudie,
Thanks for your review! We’re glad to hear your transfers are usually instant and that you appreciate speaking with a real person. Our team is always here if you need support.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Excellent service
12 november 2025
Antwoord van Rocket Remit
Hi Editha,
Thanks for your review! We're glad to know you’re happy with our service. Let us know if you ever need support, we’re here to help.
Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Always deliver with no hassles
Always deliver with no hassles. Very prompt service. Deposits arrive quickly. Highly recommended
10 november 2025
Antwoord van Rocket Remit
Hi Lorraine,
Thanks for your review! We’re glad to hear everything has been smooth, fast, and hassle-free for you. We appreciate the recommendation and are here whenever you need to send money again.
Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
Antwoord van Rocket Remit
Hi Peter,
Thanks for your review! We're glad to hear you found it easy to talk with our team and that you felt supported. We're always here to help whenever you need us.
Thanks for choosing Rocket Remit.
If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
Regards,
The Rocket Remit Team
I’d do it a thousand times
Before I found out about this place, I used to wonder how to send money back home.
9 november 2025
Antwoord van Rocket Remit
Hi Simi,
Thank you so much for sharing this
It means the world to know that sending money home feels easier, faster, and more reliable with us — especially when it’s for the people you love.
We’re grateful you’re part of our community.
If you ever need assistance, we’re here anytime at 1300 696 448, hello@rocketremit.com
, or via live chat at www.rocketremit.com
Warm regards,
The Rocket Remit Team
My Experience
Hi! I can say that my experience with RocketRemit staff has always been a pleasant experience. I have always found them to be helpful and courteous re any queries I may have had. Regards JJ
8 november 2025
Antwoord van Rocket Remit
Hi JJ,
Thank you for your kind words! We’re really glad to hear that our team has always been helpful and courteous. We work hard to give our customers a positive experience, so your feedback truly means a lot.
Thanks for choosing Rocket Remit. If you ever need support, we’re here anytime at 1300 696 448, hello@rocketremit.com, or via live chat at www.rocketremit.com
— The Rocket Remit Team
They used to be reliable now they are hopeless…
They used to be reliable now they are terrible ..The equipment they use is bloody awful! they are breaking down with failures every few days! now i cannot rely on them! And they are too expensive !! with a bad rate too!
Disgraceful!
6 november 2025
Antwoord van Rocket Remit
Hi Terry,
We’re really sorry to hear this — we understand how frustrating it must’ve been. Our team has been working hard to ensure everything runs smoothly again, and we’ve been in touch with our customers to make sure they get the support they need.
Please contact us via phone at 1300 696 448, email hello@rocketremit.com
, or online chat at www.rocketremit.com
— we’ll be happy to help.
Thank you for your patience and for sticking with us.
— The Rocket Remit Team
Well except for a little issue with the…
Well except for a little issue with the receiving end being out of commission for a couple of days, everything went through quickly.
Kevin
6 november 2025
Antwoord van Rocket Remit
Hi Kevin,
Thank you for your kind words and for taking the time to share your experience! We really appreciate your understanding during that brief receiving-side issue, and we’re glad to hear everything went through smoothly afterwards.
Thanks again for choosing Rocket Remit
Antwoord van Rocket Remit
Hi Ronald,
Thank you for your feedback! We’re delighted to hear you found the app easy to navigate and that your remittance was delivered quickly. That’s exactly the experience we aim to provide.
Thanks for choosing Rocket Remit!
If you ever need assistance, we’re here anytime at 1300 696 448, hello@rocketremit.com
, or via live chat at www.rocketremit.com
Warm regards,
The Rocket Remit Team
EXTREMELY disappointed w Rocket
EXTREMELY disappointed w Rocket - sending to PPines .. AGAIN is a nightmare. It shouuld NOT take MINIMUM six attempts to send there. Instead f-all feedback from Rocket saying they had tech problems locally [Australia] - I was advised that by a friend who emailed you ..
7 november 2025
Antwoord van Rocket Remit
Hi Phil,
We’re really sorry to hear this — we understand how frustrating it must’ve been. Our team has been working hard to ensure everything runs smoothly again, and we’ve been in touch with our customers to make sure they get the support they need.
Please contact us via phone at 1300 696 448, email hello@rocketremit.com
, or online chat at www.rocketremit.com
— we’ll be happy to help.
Thank you for your patience and for sticking with us.
— The Rocket Remit Team
It took me more than 45 mins to send…
It took me more than 45 mins to send money using this App for a fee of $3.99. When I compared Rocket Remit exchange rate against MoneyGram, I lost $40 in local currency using Rocket Remit. So all in all, I would not recommend this app. I have since deleted my Rocket Remit account. If you decide to transfer money out of Rocket Remit back to your account, $50 charge applies. If you have a remaining balance when you close your Rocket Remit account, guess what they will keep your money. Avoid this product! It’s a scam!
5 november 2025
Antwoord van Rocket Remit
Hi JK,
Thank you for taking the time to share your feedback, and we sincerely apologise for your frustrating experience.
We understand how disappointing it must have been to encounter delays during your transaction. We experienced a temporary technical issue during that period which affected transfer times, and we're sorry this impacted your experience.
We'd like to make this right. We're happy to reverse the $4 remaining account balance to you. Please contact our customer support team directly at via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com and we'll process this immediately along with addressing any other concerns you may have.
We take all feedback seriously as it helps us improve our service. If you're willing to give us another opportunity to assist you, we'd welcome the chance to discuss your experience further.
Regards,
The Rocket Remit team
Antwoord van Rocket Remit
Hi Chol,
Thanks for your review! After every money transfer, you’ll receive a receipt message with a reference number. You can also view all your past transactions anytime in the Transaction History section on our website or app.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
This company is doing what it promises to do - send cash overseas in an instants…
This company is doing what it promises to do - send cash overseas in a instant.
31 oktober 2025
Antwoord van Rocket Remit
Hi Abdullah,
Thanks for your review! We’re glad to know our service delivered just as promised, fast and reliable transfers every time.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Was unaware I had contacted you…
Was unaware I had contacted you recently.
Used the service on 29th October, BUT did not contact the service for anything
29 oktober 2025
Antwoord van Rocket Remit
Hi Michael,
Thanks for your review! One of our customer service team members spoke with you recently, and we’re glad to hear everything went well with your last money transfer.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Easy and quick way of sending money overseas.
The ease and speed at which I can send money to family overseas is what I like about Rocket Remit.
30 oktober 2025
Antwoord van Rocket Remit
Hi Christopher,
Thanks for your review! We're delighted to know you enjoy the ease and speed of sending money with Rocket Remit. Making transfers simple and fast for our customers is what we aim for every day.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Very helpful and very quick transfer to…
Very helpful and very quick transfer to partner accounts
29 oktober 2025
Antwoord van Rocket Remit
Hi Cliff,
Thanks for your review! We're glad to know you found the transfer process quick and helpful. We appreciate your support and trust in our service.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
Instructions are easy to follow
Instructions are easy to follow, and the transaction was completed very promptly
27 oktober 2025
Antwoord van Rocket Remit
Hi Robert,
Thanks for your feedback! We're pleased to know you found the process easy and that your transaction was completed promptly.
Thanks for choosing Rocket Remit!
If you need assistance from us at any time, please contact us via phone at 1300 696 448, email hello@rocketremit.com or online chat at www.rocketremit.com.
Regards,
The Rocket Remit team
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