Valentine chocolates were delivered 7 months late and mouldy. Maya's response was Royal Mail said they had delivered on time even though this was plainly not the case. When pushed (really just due to... Toon meer
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Lees wat reviewers zeggen
Haven’t eaten the Easter eggs yet (for obvious reasons) but if they are as lush as last year… Odering easy and prompt delivery. My only issue is that parts of the order are often delivered separat... Toon meer
Having previously had dusted almonds purchased from yourselves as part of a birthday hamper I decided to gift them to a friend for her birthday... The almonds arrived well packaged... Though apparentl... Toon meer
The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Contactgegevens
3 Moxon Street, W1U 4EP, London, Verenigd Koninkrijk
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3,9
Goed
1K reviews
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You'd be nuts to miss out...
Having previously had dusted almonds purchased from yourselves as part of a birthday hamper I decided to gift them to a friend for her birthday... The almonds arrived well packaged... Though apparently the box was huge comparatively... Soon after purchase... Were placed in the designated spot... And impressed on consumption... My only niggle is please sell more vegan treats... You do it sooooooo well... And your packaging is sooooooo beautiful...
7 juli 2025
Cool chocs
My query via email was answered promptly, courteously and satisfactorily The chocolates are presented in beautiful boxes and of course are delicious. The parcel was delivered by DPO when they said it would be and i was kept informed of delivery details
7 juli 2025
I have been the customer over 3 years
I have been the customer over 3 years, great for corporate gift that quality and presentation is perfect. I always buy at Marylebone store and Amir is always very helpful and friendly.
4 juni 2025
Review zonder uitnodiging
Best advice.
I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesperson who made this possible was Amir. Really good guy.
31 mei 2025
Smooth purchasing and delivery
Smooth purchasing and delivery. Excellent chocolates the Dark Chocolate Ganache Truffles are delicious and make excellent gifts.
31 mei 2025
My very first order and I still haven’t…
My very first order and I still haven’t received it. Very disappointed.
I won’t be shopping with Rococo again
30 mei 2025
Successful gift of Rococo chocolates
I was happy to buy a box of Rococo truffles half price as a gift for a friend. She was very happy to receive them. As a gift-giving experience, it would be better if Rococo could have a date-specific service, and also the capacity to include a note or card from the giver so that the recipient knows who the gift is from.
30 april 2025
Royal Mail are best for delivery
I’m glad you use Royal Mail and not another courier .. RM know where we live and are reliable.
19 april 2025
Review zonder uitnodiging
Happy customer
Happy customer. Hot chocolate came well wrapped and looks good.
Given as a gift.
24 februari 2025
Antwoord van Rococo Chocolates
Hi Tali, thank you so much for your feedback. It's certainly back to being hot chocolate weather so we hope your recipient enjoys the gift.
Best Wishes,
Maya
Hello
Hello, My name is Kate Watson. Your company is fantastic. Ihave Parkinson’s disease .i have given up swearing fo Lent but not chocolate. Xx
26 februari 2025
Antwoord van Rococo Chocolates
Hello Kate,
I'm so glad you love our chocolate. Giving up swearing sounds like a far better plan than giving up chocolate to me.
Best Wishes,
Maya
Antwoord van Rococo Chocolates
We're so glad you're enjoying them :)
Mouldy chocolates
I have been purchasing Rococo chocolates on and off for over 10 years. They were once a luxurious and high quality brand, they no longer are.
Since the company was taken over by a large corporation (illy) the quality of their products has reduced, and today I received a gift box of chocolates that were mouldy.
If you are looking for a high quality and luxurious chocolate product I would look elsewhere.
14 februari 2025
Review zonder uitnodiging
Antwoord van Rococo Chocolates
Hello,
Thank you for your feedback. I'm so sorry you did not enjoy your chocolates. We're still very much dedicated to making the best quality chocolates. We will of course look into the box of chocolates you were given, if you'd like to send us an email at : customerservice@rococochocolates.com we will of course do what we can to help.
Best Wishes, Maya
High quality chocolates
Rococco chocolates really stand out. They are beautifully presented, and taste fantastic. Each chocolate is delicious. I always buy them as a special gift. There are very few other chocolates on the market that match up to these in terms of quality and taste.
28 januari 2025
Disappointing Purchase
I just purchased two boxes of of the Sea Salt Milk Chocolate Thins and I have to say this new recipe is hugely disappointing. There's no chocolate finish and the discs taste very oily and lacking in cocoa. It seems to me that quality has gone out the door here. Although I perfer milk chocolate to plain I still want to receive that chocolate hit. I bought the same flavour in the bar the other week and that was delicious. I think playing around with the recipe has done these chocolates no favours. I shan't be buying them again.
7 februari 2025
Review zonder uitnodiging
BEST CHOCOLATES. GREAT SITE.
Easy navigation on the site with SHOPIFY filling in the blanks from previous buys. Shipping was almost too quick! And… the chocolates are THE BEST.
26 januari 2025
Delivery on time and product usual top notch service amazing as…
Delivery on time and product amazing as always
5 januari 2025
Excellent quality chocolate prompt…
Excellent quality chocolate prompt delivery attractively packaged
27 december 2024
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