Rolec Services Ltd Reviews 

Once the fault was diagnosed, parts arrived quickly, technical help was very good - the main issue is the waiting time to be connected, i was frequently waiting 20 minutes at a time to speak to someone.

Very helpful indeed, took the time to go through my issues and get them resolved while on the phone. Great service 👍

I had a service call from Piotr SICINSKI at 08:15 this morning (Wed 15 ApriL 2026) about our EV charging post. Both ports were not charging - one has been out of action for a year. I have tried to get this fixed many times but Piotr is the first member of the Rolec team to solve the problem. He was polite, friendly, helpful and got the posts working again. Great service. Well done.

All ways find the guys very helpfull in all areas cant thank them enough

Really helpful guy called lucas, went above & beyond to help me diagnose the problem, which I now believe is nothing to do with the charger, but the strings on my car

Outstanding customer service. Very knowledgeable agent and sorted my issue promptly and professionally

I phoned Rolec as I couldn't get our Evo charger to work. Lukasz was fab. He went through it step by step. Found the problem. Lukasz then went through all the ways I will be using it, which is great to be able to get all the answers in one go and one place. No automated robot answers - nothing beats speaking to a human! Thanks Lukasz, you have saved me a lot of time.

Fantastic service from Chintoo today, she really knew her stuff and was able to guide me to getting our 2 EV chargers working again. Super helpful and knowledgeable. Brilliant customer service. Thank you :)

Tech support staff were great they were able to solve my problem.

Sophie form the onboarding team was fantastic. She was a pleasure to talk to and professional helping us resolve a complicated and outstanding issue on our account.

I gave the score because I got my money back and the guy that sorted it was kind and helpful, other than that the service was abysmal, the charger was lite up, downloaded the app, put money on. Only to find the point was not listed in the app, only to find out the app is no longer in use. Then the new app also didn’t list it, if it’s not available then someone should label it as such.

A speedy response to a query about an old product and special shout out to Lukasz.

Lukasz Wozniak Is very professional and attentive to the business need. He was quick to respond and advise the issues we had

Had a great experience with my inquiry, the customer service advisor Lukasz was very knowledgable and informative. lukasz was clear with instructions and also listened to what a was saying.

EVO technician Lukasz Wozniak was extremely helpful in getting me to understand how to work my way around the app and to set up the timed schedule that I was having trouble with. Talked me through everything.
So thank you Lukasz

Got my question answered within 24 hours.

Struggling to reconnect my EVO charger after installing new router - rang helpline ( should have done this to start with !) phone answered very quickly- CHITOO was extremely helpful, patient , understanding and kind and talked me through the resetting .
She performed a miracle ! 😊 and I’m now a ver happy ROLEC customer. Excellent customer service and an excellent ambassador for ROLEC - BIG THANKS

Repeated broken promises to arrange a fix for a faulty charging point under warranty and impossible to get an answer from their support line.
Contacted their MD via Linkedin who also promised me a review by their ops director: still nothing!
Next stop is Trading Standards!

Our car charger had developed a fault and was still in warranty. Our original installer referred us on to Rolec, and I dealt with Lukasz Wozniak, who really made the process much easier than I had imagined. He was very helpful, kept me informed of what was happening, and within a week the charger had been changed.

Lucas was amazingly patient and despite a misunderstanding between pressing a button 5 times repeatedly and pressing button and count to 5 we got there in the end.