Ordered easily on line. Kept updated about delivery progress. Arrived on time. Package looked as if it had been opened and resealed at both ends but contents absolutely fine.
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Lees wat reviewers zeggen
Easy to navigate website with lots of choices. The selected blinds arrived within the time frame offered and were well packaged and protected. The blinds were easy to fit using the instruction booklet... Toon meer
We ordered a replacement Velux blind from Roofblinds. It arrived within the estimated period and while the box was a little battered, the contents were in perfect condition. I would thoroughly recom... Toon meer
Ben was excellent throughout the process and when the blinds got lost in transit. But received them in perfect condition and they look great on my windows. Great value compared to the Irish market.
Bedrijfsgegevens
Over Roofblinds.co.uk
Geschreven door het bedrijf
Roofblinds.co.uk is owned and operated by Altaterra Ltd, one of Europe's largest manufacturers of roof window, blinds and shutters.
Roofblinds.co.uk was launched in April of 2006 and since then we have supplied customers all over the UK with roof window blinds and shutters for a wide range of needs.
At Roofblinds.co.uk, we offer blinds, shutters, and accessories from VELUX and our own Itzala brand at competitive prices.
Our product configurator allows customers to customise products to suit their needs and specific roof window, supporting easy installation and a perfect fit.
We offer fast shipping, straightforward returns, and several payment options at checkout, including Visa, Mastercard, and Klarna for instalment payments.
You can contact our customer service team by email at customerservices@itzala.com or by phone on 01592 806 622. We’re here to help!
More information about our range of VELUX and Itzala products is available at Roofblinds.co.uk.
FANTASTIC DISCOUNTS ON GENUINE VELUX BLINDS
Geschreven door het bedrijf
- 33% discount on all VELUX blinds
- We offer a wide range of genuine VELUX blinds for VELUX Roof Windows. As the world's largest manufacturer of roof windows, the exceptional quality of their products has made them one of the best known and most trusted brands in the construction industry.
- 3 year guarantee on all VELUX blinds
- We grant you 3 (three) years' guarantee on VELUX branded blinds.
- Biggest VELUX online retailer in the UK
- Roofblinds.co.uk is the biggest e-shop for selling VELUX blinds in the UK. We offer the largest range of VELUX blinds at low prices and have a lot of experience advising thousands of customers from all over the country.
Contactgegevens
, , Verenigd Koninkrijk
- +44 15928 06622
- customerservices@itzala.com
- www.roofblinds.co.uk
4,8
Uitstekend
11K reviews
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Great product and great value
Great product and great value. Very easy to fit due to fab instructions. Quality material and very good result (very dark)
1 september 2026
Longer than usual delivery time and…
Longer than usual delivery time and unclear installation instructions the main reasons for not giving 5 stars . But the product is well made and once fitted gives excellent operation. The price was also a positive.
22 juli 2026
Great Value Blinds
These blinds are Velux blinds, they are great value from Roof Blinds delivery takes awhile as they come from outside the UK but great quality. We bought solar powered blinds Easy to fit and they works well.
21 juli 2026
Velux solar powered…
Ordered a pair of Velux solar powered blinds which were perfect for my application they are perfectly made for a specific window and consequently fit perfectly they only took 10 minutes to fit and worked first time
Delivery was a little slow but there was a ability to track the delivery so no problem
No problem recommending this company
2 september 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Still not received blinds
1 september 2026
Antwoord van Roofblinds.co.uk
Please note that according to the Royal Mail tracking information and proof of delivery, the parcel was successfully delivered on 7 September.
We kindly ask you to check with your neighbours or other members of your household who may have accepted the delivery on your behalf.
If you are still unable to locate the parcel, please do not hesitate to contact us and we will be happy to assist further.
Well Packed all item present ,full…
Well Packed all item present ,full instructions included easy to follow and easy to fit.
25 augustus 2026
The blinds were as ordered
The blinds were as ordered, arrived as stated and were really easy to fit.
1 september 2026
I ordered a blind and it didn’t arrive
I ordered a blind and it didn’t arrive. I had no communication with roofblinds. I had to chase them. I did receive a quick refund
19 augustus 2026
Antwoord van Roofblinds.co.uk
Thank you for your feedback.
Unfortunately, we are unable to know if a delivery issue has occurred unless a customer contacts us to let us know. Once you reached out, our team investigated the matter and processed a refund promptly to resolve the situation as quickly as possible.
We're pleased that we were able to provide a fast resolution and appreciate your feedback.
A three because parts don’t fit…
A three because parts don’t fit together flush on the joints, as much as I tried there is still a slight gap. When you roll the blind, a couple of the grips are already coming loose
28 augustus 2026
Antwoord van Roofblinds.co.uk
Thank you for your feedback. We're sorry to hear that you're experiencing issues with the fit and finish of your blind.
If the parts are not fitting together flush, we would recommend attempting a reinstallation as soon as possible, as this often resolves alignment issues and helps prevent potential damage from occurring through continued use. Ensuring the blind is correctly fitted can make a significant difference to its operation and appearance.
If you believe there may be a quality or warranty-related issue with the product, please don't hesitate to contact us with a few photos showing the gaps and the loose grips. Our team will be happy to review the issue and work with you to find a prompt resolution.
We're always here to help and look forward to assisting you.
My blinds order arrived promptly
My blinds order arrived promptly, although without notice and to a neighbour that we don't tend to redirect parcels to.
The blinds are reasonably simple to install, although VELUXs provided instructions arent descriptive.
Unfortunately, the second of my blinds came faulty - with the cords reaching full tension early and preventing the blind cassette from completing covering my window panel. While following the manufacturers reset inspections, the cassettes plastic mount then popped open making the product not just faulty, but unusable.
I promptly packed the blind back up as I have a young daughter who has just started roaming about and didn't want her getting injured, etc. In doing so I had failed to take photos of the fault, although I'm not sure how I'd actually have been able to do this anyway - and for it to be distinguished from a blind only purposely partially closed.
Roofblinds/Itzala are refusing to process the return/replacement if I don't provide photos - which would mean attempting to reinstall the broken roof blind again.
Ultimately, Roofblinds/Itzala postion flies in the face of Consumer Contracts Regulations which provides consumers with a 14 days "no questions asked" right to return and of the Consumer Rights Act 2015 which offers consumers a 30 days right to reject" goods that are faulty or unfit for purpose. They must legally accept the return and then decide to inspect themselves if they wish to attempt to reclaim costs from VELUX or deduct any amount from a refund or replacement - but they are trying to pass this off and on to the consumer.
Based on this interaction, I would not recommend Roofblinds/Itzala.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Roofblinds.co.uk
Thank you for taking the time to share your experience. We're sorry to hear you've experienced an issue with one of your blinds.
We understand your situation and appreciate the concerns you've raised. However, it's important to note that your request is being handled as a manufacturer's warranty claim for a reported fault, rather than a standard return. As part of the warranty process, VELUX policy requires photographic evidence of the fault before a replacement can be authorised, and we're unable to bypass these requirements.
Once photos are provided, we'll be happy to submit and progress your claim as quickly as possible. If you need any assistance, please don't hesitate to get in touch and we'll gladly help.
Our team is always here to support our customers, and we'll do everything we can to help resolve this matter smoothly.
Reliable company
I was advised that there would be a delay in receiving the blinds due to the summer heatwaves, which was perfectly understandable. However they did arrive near enough on the day promised, which was great. I was pleased that there was no excess packaging. Ordering was simple and the prices competitive.
26 augustus 2026
Great service
They sent the wrong item, but they were very quick to resolve the issue. I would happily recommend them.
25 augustus 2026
Competitive prices and good customer…
Competitive prices and good customer service. There was a delay in delivery but it appeared not to be the fault of Roofblinds. Not really tried yet as it has been cooler since fitting but look practical and useful
19 augustus 2026
Great blind but fiddly small screws!
Excellent product, reasonably straight forward to fit.
Screws were very small so fiddly to hold in place to tighten up.
26 augustus 2026
Product is perfect and as described
Product is perfect and as described. Only concern I had at the time was that the order remained as 'being processed' up until it was delivered. I did reach out to customer service who got back to me very quickly and confirmed the order and delivery date
25 augustus 2026
Easy to order
Easy to order, very competitive pricing.
Kept up to date on delivery.
Would definitely deal with this company again.
24 augustus 2026
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