Roper Rhodes Reviews 

First class response to my request for spare part under warranty for a basin mixer tap which was problematic.
Within 24 hours the service team had accepted my email and dispatched the part.
Highly recommend this company.

I bought two new showers from Roper Rhodes via retail outlets (full price - not online). Both were delivered faulty for different reasons. One of them was a last minute replacement as having ordered the whole suite 6 weeks in advance, we were badly let down when we were told (after bathroom fitter booked etc) after all the other elements were delivered that the shower unit would not be in stock until August (this was May). After our fitter realised they were faulty I informed the retailer.
Having had no response from RR through the retailer, I eventually emailed the CEO direct. He put me in touch with their technical department who offered me a replacement cartridge “free of charge”. This was after I’d paid £1200 for the faulty unit.
Dreadful customer service, and for a premium priced product shoddy manufacture.

Fantastic customer service from David who gave expert advice quickly and organised delivery of a new part (covered under warranty) promptly. The part arrived safely in loads of protective packaging.

Roper Rhodes are not prepared to pay out for any issues after installation. Shower thermostat failed within a year after installation and i had to cover the expense to change this.

We bought a bathroom cabinet a year ago, which we stored due to building plans changing. Upon unwrapping the plastic protection, we found the mirror on the inside of the door had a large, embedded crack. 3 days later, a replacement door has been delivered. We found customer service to be swift and efficient.

We bought a very expensive Roper Rhodes round illuminated Loop magnetic vanity mirror and stand that, after about 3 years, failed to illuminate. This mirror is still in RR's catalogue It seemed to charge but not operate. Upon contacting the Technical Dept. of Roper Rhodes they said that it seemed to be the battery but they were not sure and I had to take it back to the place where I had bought it. I am now out of touch with them and I asked that I returned it to them for repair. This was refused because, I was told, they do not provide a maintenance/repair service. After a couple of calls I gave up and went to a local repair shop who sourced a battery and fitted it within a couple of days.
Roper Rhodes seem to be a provider of technical products with no backup for when things happen, as they are bound to do. They have a customer service in name only.
When the mirror is working it is great.

The company is amazing to work with. All members of staff from every level have been top tier. Naomi Hindle especially gets a huge shout of thanks due to her consistent professional help. She always leaves me feeling looked after and happy in the knowledge that all my needs have been managed. wonderful person and always so happy. Ben W

Fantastic quality, had handles missing and was rectified very quickly. Lovely products highly recommended.

Upon being directed from Roper Rhodes to source a replacement Presences LED mirror cabinet from QS supplies I ended up paying for two cabinets, returning the old one and getting no warranty at all. QS claimed it was down to Roper Rhodes not acknowledging the return and Roper Rhodes claimed that QS had not been in touch with them despite my having provided them the return paperwork. They also refused to try and resolve the issue on my behalf, even though there's little I can do to facilitate communication between them and their own supplier. Under direction from both QS and Roper Rhodes (see below), I agreed to pay for a second cabinet since it would allow me to use the box for the return. I don't know if these business practices are on purpose, but clearly both Roper Rhodes and QS benefit having sold two cabinets, while each blames the failure of the warranty exchange process on the other! I feel quite foolish having paid twice. Roper Rhodes did not seem bothered that I was not offered a refund when I sent them my return confirmation from QS as well ask highlighted in emails that the delay in issuing a refund was blamed by QS on Roper Rhodes "not having yet accepted the return" they refused to intervene and directed me back to QS where I had spent a month and already got nowhere.

Here's background of how I got into this mess:

May 7 Roper Rhodes to myself: I would recommend contacting QS supplies and referring them to us as the cabinet would be best replaced now, and the old one returned.

It is still under it's warranty.

Please let us know if we can help further.

May 8: You will be able to re-use the box of the new one.

May 9: Judging from the description of the issue, it is likely that the ribbon internal cable may have been damaged now and it is irreparable.

July 4: (after having returned the damaged cabinet to QS, and having QS inform me that Roper Rhodes had not yet accepted the return - also having providing my QS returns reference to Roper Rhodes)

With reference to your recent correspondence to Alex, we are very sorry to hear that firstly you have experienced problems with your cabinet and secondly not receiving a satisfactory response from QS Supplies. Unfortunately without direct information from QS Supplies in regards to their returns reference we are unable to confirm whether this cabinet has been returned to ourselves. Once it is returned we would issue them a credit.

As your contract of sale is with QS Supplies we do need to refer you once again back to them to discuss receiving a refund for the cabinet returned.



Meg Cottle provided Excellent Customer Service. I had a pricing query with a item. Meg interfaced internally on my behalf and called me back as promised with good news.
She liaised with the delivery company to confirm delivery and where they had left it.
All e-mail communications were quick, friendly and professional. Deliveries arrived within 24 hrs.
Many companies would do well to emulate this level of service. Full marks from me.

Mandy Hope from the customer service team was very responsive and helpful and helped us with replacing our cracked mirror door without any hassle. Would definitely recommend as dealing with any issues post-purchase is very easy and the company is happy to help.

Bought a 2 door Roper Rhodes vanity unit in a blue / green colour. After 2 years it looks terrible. It easily marks and we look after our stuff. For the money it's very poor value.

Lochlan handled our enquiry very promptly and efficiently.
Lochlan is a great asset to Roper Rhodes, with his first rate customer service skills.
Mr & Mrs W, Kent

I bought an Esteem basin and side panel in ceramic at the end of May. On opening, it was in 2 pieces. I ordered a replacement which came 5 days later, it was also in to bits. I was at HPS in High Wycombe when the third one arrived - also cracked. This is no fault of HPS High Wycombe but completely the fault of Ropey Rhodes. The sales rep didn't really want know and eventually offered a replacement for Friday or Monday. I told her no thanks. I have now gone elsewhere and sourced a basin that is undamaged and will fit that instead. Please don't offer me the usual line "please get in touch" I won't be. I suppose it's my own fault for buying cheap Chinese crap

Mandy Hope, in Technical/Customer Service responded quickly to my enquiry and resolved it successfully (more than successfully!) in super quick time, in a professional and courteous manner. Wish all customer service responses were half as good. Thank you Mandy, and thank you Roper Rhodes. Chris

My wife made contact with the team at Head Office in Bristol. Our toilet seat is old, but excellent Roper Rhodes quality and we just wanted to get new hinges. We found out that it was actually older than we thought and they no longer make that particular style. However, all of the team at RR went above an beyond to help us and have arranged for a new seat to be sent. Thank you sooo much the RR team in particular Becky and her boss! kindest regards the Ringroses

Really helpful team in customer service, wonderful to be able to talk to an experienced individual who sorted out our problem. No judgement just honest and sound, thank you Alexander x

victoria middleton has went out of her way on numerous occasions and helped me with any issues in the past , shes a credit to the team

excellent aftersales always get positive results and a big thank you to Sean and Louisa not forgetting Edwina our rep

Customer service/technical one of the best I've experienced.

My 10yr old shower valve started playing up and Alex from their technical department helped me troubleshoot the issue. He could have recommended buying a new and expensive thermostatic cartridge but he listened carefully to what I had already done to troubleshoot my end and between us figured out it must be something clogging the hot water inlet filter, buried deep in the valve.
He gave me technical sheets, video links and a few free spare parts for delicate bits that might get chewed up getting to the wire filter.

It took me a few goes at it but he waited patiently at his end on chat sometimes separated by weeks but always picked up the pace as soon as I was ready to proceed.

This is what good old fashioned customer care feels like and my next bathroom fittings will be Roper Rhodes all the way.

So, at the end of the day it wasn’t even a failing product from them. It was my hot water supply choking up their filters with some kind of sludge, which did their job to a tee.

Cannot recommend any higher. As for Alex, give that man a raise!