The Royal Mint Reviews 

I’m extremely disappointed with the service from The Royal Mint.

I recently sold my gold holdings (circa £28,000), with the funds successfully settling into my Royal Mint cash account. I then requested a withdrawal to my nominated bank account — the exact same account I had used previously for a smaller test transaction, which went through without issue.

We are now well beyond the expected processing timeframe, and I have still not received the funds.

What is most concerning is the complete lack of communication. I have sent multiple emails and made phone calls, yet no one has provided a clear update or even confirmed whether the payment has been released. For a company of this size and reputation, this level of service is simply not acceptable — especially when dealing with a significant amount of money.

At this stage, I have been left with no choice but to raise a formal complaint and escalation to the Financial Ombudsman Service.

I would strongly advise others to be cautious — particularly when making larger withdrawals — as the process appears unreliable and poorly managed.

I hope this issue is resolved quickly, but based on my experience so far, I cannot recommend their service.

I actually can't wait to pick it up! Was delivered to a reletive in the UK as I'm in NZ (picking up in 4 weeks!!)
As soon as I saw the Spice Girls, I was purchasing! I wish I could own the full set!

After I wrote a bad review about customer service, the Royal Mint contacted me. Now one person is looking at my account (instead of different people) and has updated me about what is going on. This has improved communication. And still happy with their products--beautiful coins and affordable coins with information booklets.

Poor Quality Silver Proof Coins sold by The Royal Mint. I purchased a silver proof King Charles coronation 50p coin over £50. Only to see it change colour over a 2 year period. The coin looks really bad and unsightly. It’s similar to a rusty colour that now looks unsightly. The coin has never been removed from its original case and stored safely. Despite raising this to The Royal Mint. Customer service has taken no responsibility for it. They have not offered a refund or replacement. Basically, stating the coin can change colour over time. I don’t agree, a silver proof coin could look so bad in this time when looking at my 30 year collection. I believe, The Royal Mint have issued a coin of very poor quality. It’s hard to tell if it’s silver, as it looks rusty. Due to the poor quality of their coins and poor customer service. I would never buy a coin or any product from them. I’m deeply disappointed and upset by this after spending so much money on the coin. It’s a shame The Royal Mint are so quick to take your money for such poor quality coins being manufactured by them. I would certainly not recommend this company to a customer looking for quality and good honest customer service. Try Looking at other companies who don’t try ripping people off. What a shame, The Royal Mint have acted so dishonest here.

Stay away ! Fraud fraud !
I couldn't get my money back everytime
Different story. The person call Sophie didn't refund my money.
Just wasting my time

Delivery to Germany is not organized in an efficient and secure way. Until today, one package lost and replacement still not here.

I ordered a 2012 coin collection for my son last September 2025, as a Christmas Present.
On opening the item in December for inspection before wrapping i noticed mould spores all over the cardboard casing.
I sent an email over to customer services expressing my concern and hopefully atleast a swap over with another one.
I had a call in January saying it was age related which I laughed off as I collect stuff from the 80s, which is in better shape then the card these coins came in.
I was told I would get a call back.

April 2026 I had a gentleman call me to offer me a discount on any new products I buy from them.
I told him my issue has not been resolved still and he said the guy who I spoke to in January wasn't qualified enough to deal with my awful purchase.
For the Royal mint, this is awful customer service.

The only company is the world that sells a product and takes your money upfront then tries to go about actually manufacturing it, badly I should add. The royal mint advise they don’t give time scales, just that your coin ‘may’ turn up at some point in the future, perhaps not at all. They don’t even have the raw materials to complete projects. I had a customer service guy advise me they were waiting on silver blanks to finish a coin set they released months ago. Surely any sensible would buy the materials beforehand to make sure they had enough? But not the infinite wisdom of the royal mint! Quality control garbage, you wait months for anything you buy, atrocious customer service on the phones. Not to mention their conflicts of interest with Sovereign Rarities. The company they own and feed all the best coins to first as well before other consumers. Nothing but sheer arrogance and greed from this shambles of a company

Tara promised to investigate my complaint but still hasn't responded its not fine saying something and doing nothing hopefully Tara could respond this time with a resolution

Robbery as silver is £58 -vat.
I signed up to buy the 1 oz silver proof Tudor Beasts collection, when it started the first coin was around £89.00. In an email I received the mint stated they were sending the last coin in the series at a cost of £165.00 when spot silver is at £58.00, dealers will be able to buy this cheaper.
Now is the 10th in the series the last as they say? with no Completer.
I have experience of this with the Queens Beast collection, I bought around 25 wooden display boxes for the 2oz silver bullion and 1 10oz box all with 10 inserts.
At the end of the series the mint decided to issue a Completer so I then had to buy all new trays with 11 inserts in them at great cost.
I now have 15 boxes for the 2oz bullion Tudor Beasts and 1 10 oz all with 11 inserts in the trays.
The email from the mint says the last in the Tudor Beast series, so will I have to buy all new trays with 10 inserts? or will there be a Completer?
Who knows? the only reason to buy RM coins is there is no CGT on them when you sell them on.
The Tudor Beasts will be my very last series ever.

I have ordered from The Royal Mint several times and each time has been a delightful experience. Everyone I've spoken to (or emailed) has been so kind and helpful. I have always been thrilled with the coins I've ordered and look forward to ordering again!

Our order was delivered by DHL!
The package was handled to me in the front garden, as I was on my way out.
Courier did not ask for any ID or for a signature and did not take a picture.
Value of order over £15,000!
Absolutely unbelievable.
Do not use the Royal Mint for anything with a high value.

You won’t be able to reach them by phone and they take weeks to reply to any emails.

There is something very wrong with this company, which is a shame as the products are good.

As always, the product quality of the Royal Mint is Excellent! While I realize special care needs to be observed due to our current administration, and tariffs, once we place an order, it should set a delivery precedent for future orders, and allow them to be placed online. In addition, when I called Customer Service to place the order, I was frequently told the phone service was down, causing many tries at Long Distance charges. Please review the process. Thank You.

This review is in relation to the medals and pack from the Royal Mint treasure hunt. After successfully completing the hunt, I decided I would order all of the medals as a reward to myself for my achievement. The first set, unfortunately 2 of the medals crushed the plastic in the pack, so I had to return it. 2 weeks later (due to a stock check), I received my new pack with new medal. One medal, the mastermind one, for in the pack perfectly, the other 3, all crushed the plastic holder again, and wouldn't slot in. For £40, I find this really frustrating, and I'm genuinely contemplating returning the whole lot for a full refund now. I refuse to pay full price for either having 3 medals that aren't cut correctly to fit in the card, or the card is that poor quality, that they'll simply continue to be crushed. Disappointed sadly.

Terrible service from royal mint! Never had such a bad service from any online mint!
Absolutely unbelievable, to have waited this long for an overstock item to be delivered! Over 6 weeks to wait, an the only reason they sent it was because I had replied to an Spam advert them. So basically, they forgot to send!

Ridiculous for such poor standards from a professional company. So I think this review is justified, informing other other collectors an taking your money elsewhere in future, as this is really terrible service from Royal mint. I have heard this from others, but fortunately not witnessed it up until now! 

6 weeks for an overstocked item! Shocking 👎👎👎

8 of march I placed order
Half was sent wrong. So returned 1 coin an after 2 phone conversations and email exchange 5 weeks later still don't have a refund
Royal mint??
Poor service
Never gonna buy anything again

My Spice Girls collectable coin is bright and 'minty'. I will treasure it always, just like I do their delicious music.

The coin was great quality and delivered quickly also nice collection when complete for my new grandchild

Sehr gutes Design, hervorragende Verarbeitung, schnelle Vertragsabwicklung und Lieferung