The Royal Mint Reviews 

The items purchased are, as expected, excellent quality, beautiful designs & supplied in lovely presentation wallets.
These gifts will be memorable items for our grandson, that will / should last a lifetime.
The items were recieved well packaged & consequently in good condition.

Placed an order on May 7th on behalf of my Mother as her gift for my 50th birthday. Shipping method advised 3-5 business days, which have more than passed. Have not heard anything further or received the items.

Coins bought seem ok. But delivery! Was sent email with link and tracking number. Took me to a Royal Mail site, but this site did not recognise the tracking number. I sent email to Royal Mint asking for clarification. No reply (but plenty of marketing emails). Got home today to find large piece of paper from Evri (not Royal Mail) wedged in my door saying parcel in my parcel box. This is where I found my purchase.
Before posting this review, I telephoned Royal Mint to give my complaint and asked for reassurance that such would not happen again. As no such reassurance has been received and the below reply does not give this, I feel it is too risky to make any further purchases from Royal Mint.

Super quick delivery well packaged happy with purchase would reccomend

The product of course is glorious : )
Some issues with email communication at your end, necessitating costly landline contact to consummate order…
otherwise, an impressive experience and a pleasure doing business with you!

Recent terms and conditions not beneficial for users. Also too much charge now deducting for storage. It's like every month huge amount which will be a burden for investors. Thinking of stopping monthly direct debit and buy gold and save it at home. Still there is a risk but better than day light looting from the company.

No USA internet connection to purchase items. My call to purchase the call was $42. Unacceptable.
I also tried to change my password and your program would not send a code to my Enailaccount.

A Beautiful coin, well packaged and quickly shipped. I like the display box too and the price is reasonable compared, for example, to the items available from the Royal Canadian Mint

The web to order was easy however I did misunderstand and send my coins to the vault by mistake. Spoke to customer service and they fixed it very easily explaining how to arrange getting them sent out to me for christening gifts.

I placed a review regarding my item going missing. The royal mint did there investigation and sent me a replacement I was happy in the end i decided to change my review to a positive one.

I placed my order over the website, but because I am an international buyer, there were some issues with payment on my end. I wanted to say especially Thank you to the wonderful customer service team that you have that helped me to navigate through this and get my order placed. I have received two of the three coins, and they are exquisite and I love them. Delivery notifications were great as well and items were received in excellent condition. I will buy from The Royal Mint again.

Having used this royal company ? A couple of times the customer service is appalling and I’m so surprised they are all to use the royal name
My recent problem is I ordered a coin for my first grandson on the 22/4/26
And so it has not been dispatched !
Why ?
I contacted them several times and only answer I get is we will email when dispatched
They were quick enough to take my £1450 but not when it comes to delivering my goods outrageous
And anyone thinking of using them make sure you order well in advance
Utter disgrace and why is none doing anything about it

Poor.

They take an age to transfer your money and there are countless occasions when you can’t even login to your account.

Overall pretty useless

Always extremely impressed with the products offered by the Royal Mint and this order adds to my collection.
The service is first class as you would expect.

I purchased a commemorative coin in November 2025. Today, at the end of April 2026, I have received NOTHING. When I contacted customer service, they washed their hands of the matter, saying the product is in customs (I'm from Chile). However, when I contacted customs and the local postal service, both confirmed that the package either doesn't exist or hasn't been received. Customer service only responds by sending the same tracking number and saying that what happens to the shipment once it's handed over to THEIR OWN delivery service is none of their concern. I no longer know if it's mismanagement or just a scam.

I purchased a set of medals as part of completing the treasure hunt, and whilst I received all 4 and the collectors folder at the same time, one medal would not fit in the folder, and another was struck badly and sharp and would also not fit.

I returned the folder with its medal, and another medal, as instructed within the original packaging, and all within one package. I received confirmation that my return was received on 01/04/26, and then a parcel arrived in the post with only a new collectors folder and one of the medals.

I have tried to get to the bottom of this over several emails, only to be told today that the returns team are missing one of the medals I had returned.

Now surely, for ANY company, anywhere, when you take delivery of an item, you match it up with a return note, or delivery note etc? Nope. No-one contacted me when they took receipt of my parcel to tell me there was a problem, and really there SHOULDN'T be a problem as I returned both as instructed.

I have no requirement for a collectors folder with only 3 out of 4 of the items, nor do I have any requirement for an extra medal which is part of a bigger set!

As of today I am still awaiting a resolution, but I am not hopeful, as I don't believe they have robust internal processes to protect both their customers, and themselves.

I’m extremely disappointed with the service from The Royal Mint.

I recently sold my gold holdings (circa £28,000), with the funds successfully settling into my Royal Mint cash account. I then requested a withdrawal to my nominated bank account — the exact same account I had used previously for a smaller test transaction, which went through without issue.

We are now well beyond the expected processing timeframe, and I have still not received the funds.

What is most concerning is the complete lack of communication. I have sent multiple emails and made phone calls, yet no one has provided a clear update or even confirmed whether the payment has been released. For a company of this size and reputation, this level of service is simply not acceptable — especially when dealing with a significant amount of money.

At this stage, I have been left with no choice but to raise a formal complaint and escalation to the Financial Ombudsman Service.

I would strongly advise others to be cautious — particularly when making larger withdrawals — as the process appears unreliable and poorly managed.

I hope this issue is resolved quickly, but based on my experience so far, I cannot recommend their service.

I actually can't wait to pick it up! Was delivered to a reletive in the UK as I'm in NZ (picking up in 4 weeks!!)
As soon as I saw the Spice Girls, I was purchasing! I wish I could own the full set!

After I wrote a bad review about customer service, the Royal Mint contacted me. Now one person is looking at my account (instead of different people) and has updated me about what is going on. This has improved communication. And still happy with their products--beautiful coins and affordable coins with information booklets.

Poor Quality Silver Proof Coins sold by The Royal Mint. I purchased a silver proof King Charles coronation 50p coin over £50. Only to see it change colour over a 2 year period. The coin looks really bad and unsightly. It’s similar to a rusty colour that now looks unsightly. The coin has never been removed from its original case and stored safely. Despite raising this to The Royal Mint. Customer service has taken no responsibility for it. They have not offered a refund or replacement. Basically, stating the coin can change colour over time. I don’t agree, a silver proof coin could look so bad in this time when looking at my 30 year collection. I believe, The Royal Mint have issued a coin of very poor quality. It’s hard to tell if it’s silver, as it looks rusty. Due to the poor quality of their coins and poor customer service. I would never buy a coin or any product from them. I’m deeply disappointed and upset by this after spending so much money on the coin. It’s a shame The Royal Mint are so quick to take your money for such poor quality coins being manufactured by them. I would certainly not recommend this company to a customer looking for quality and good honest customer service. Try Looking at other companies who don’t try ripping people off. What a shame, The Royal Mint have acted so dishonest here.