The Royal Mint Reviews 

Loved the Pink Floyd range of coinage. Great designs based on dark side of the moon, very iconic imagery. Coin was well designed and looked great. I liked the commemorate cover. Arrived relatively quickly and update notifications were provided which is great given the cost of items. I personally underestimated the size of the coin, slightly surprised when it arrived but still loved it.

Very pleased, it was easy to order and delivered as expected.

As a collector I have found the mint to be the best, I have only had one issue, which a email sorted out quickly and the coins are brill

They were very responsive and helpful to my emails, a quick service and delivered as promised

Great items, really happy.
The only thing you need to pay a lot extra money to import to EU. Such a pity... For sure it's not attractive to buy more.

Royal Mint produces a great range of collectible coins each year. Whenever I have ordered, they arrive quickly and exceptionally well packaged, and I have always been very happy with the quality of the coins and their presentation packaging.

Product as described (fabulous), good communication, arrived on time.

Fast service and fast delivery. Doesn't get any better!

Excellent coin. Looking forward to receiving the rest of the coins in this collection.
Perfect packaging and super fast safe delivery. My son loved it so thank you to everyone involved in design, marketing and delivery.

Product was smaller than expected but good quality.

Excellent professional service, with an easy to use website. I will certainly be back for additional purchases.

Dear Tara,

I am extremely concerned that I have still not received any response to my previous email regarding the £19,000 withdrawal from my Royal Mint account.

As clearly shown in my account records, the withdrawal was processed and marked as "Settled" for the amount of £19,000. However, I received €19,000 in my bank account and I am still waiting for an explanation regarding this discrepancy.

I find it unacceptable that, despite the seriousness of this matter and my repeated requests, no one has provided any clarification.

I require an immediate written response confirming:

The exact amount sent by Royal Mint.
The currency that was sent.
Any exchange rate applied.
The reason for the difference between the £19,000 withdrawal shown in my account and the €19,000 received in my bank account.
This matter has already been delayed for far too long. Your failure to respond is causing me significant financial difficulties, including issues relating to a property purchase for which these funds are required.

If I do not receive a full and satisfactory response immediately, I will proceed with legal action through a UK solicitor and will submit formal complaints to all relevant regulatory and supervisory authorities. I will also seek recovery of all losses, damages, interest, and legal costs arising from this matter.

I expect your response without further delay.

Kind regards,

Michele Licciardi

I sold precious metals to The Royal Mint and have experienced extremely disappointing customer service throughout the process.

It has now been over a week since my items were received and processed, yet I am still waiting for payment. During the last three days alone, I have contacted customer services multiple times each day seeking an update, as the delay is causing me to miss investment opportunities and potentially incur financial losses.

On every occasion, I have been told that the matter has been escalated and that I would receive a response within a specified timeframe—whether that be two days, three hours, or one hour. Unfortunately, none of these commitments have been met.

What makes this particularly frustrating is that when purchasing from The Royal Mint, payment is taken promptly and goods are dispatched without issue. However, when the transaction is reversed and payment is owed to the customer, I have been told that the funds have somehow been “lost”, without any clear explanation.

I am now on the eighth day of waiting for payment, with no resolution in sight. Based on this experience, I would not use The Royal Mint again and would urge others to carefully consider their options before doing so.

Very disappointing.

Further Update -

I called again this morning and was placed on hold for approximately 20 minutes before being informed that the payment had apparently “bounced back” and that The Royal Mint was unaware of this issue. This is particularly concerning given that I have contacted customer services on more than seven occasions over the past week to chase the payment and request updates.

As a result, I am now being asked to wait a further 3–5 working days for funds that should already have been received. This delay has now caused me considerable financial losses and prevented me from taking advantage of alternative investment opportunities.

What has disappointed me most throughout this process is not simply the delay itself, but the lack of communication, transparency, and ownership. As a long-standing and loyal customer of The Royal Mint, I expected a significantly higher standard of service.

As a result of this experience, I will be closing my accounts and taking my business elsewhere. I will also be sharing my experience with other partners and acquaintances who may be considering using this service.

While I appreciate that The Royal Mint may choose to respond publicly to this review, meaningful communication and action during the course of this issue would have been far more valuable than responding once a negative review has been posted publicly. 05/06/2026

Closed my account some time ago but I am still getting demands to pay "outstanding storage fees". Have contacted the Royal Mint on previous occasions, where they confirmed that the issue was resolved. Clearly the issue is definitely not resolved. Contacted the Customer Services team (again) and they could not provide any help, as they needed to "contact the IT Team". Truly appalling service, will never use again.

I previously had an account with Royal Mint and due to bad management of an order I cancelled the product and asked for my account to be removed - which they did. I also asked for the email notification request I had made about a 1966 gold sovereign to be deleted. This did not happen.

Yesterday I received an email saying the sovereign was back in stock. I decided to give your company another try - bad move. I placed the sovereign in the basket and also added a bullion item. I went to my basket and used “proceed to checkout” - this asked me to log in which I couldn’t do as my account had been deleted. However under the login was a note “new to Royal Mint - create an account”. I duly followed this link. Completed the information requested and was told “unable to create an account at this time - try later”

I was obviously concerned about losing the sovereign so I telephoned and was informed that the item would remain in my basket for 5 days so I could try to create an account later. The lady did offer to create an account for me but I prefer to do this myself so that any errors are mine. She did say that having a bullion item in the basket would preclude me from opening an account so I said I would remove that item and just continue with the sovereign. Removing the bullion did not help and the system said it was unable to create an account at this time.

I came back this morning to see if the technical difficulties had disappeared only to discover that it was in fact the sovereign that had disappeared. I telephoned again. This time to be told “you cannot create an account with any items in your basket”. If this is the case why does it not clearly state that you have to have an account before adding items to your basket. Why was I told it would be there for 5 days. The sovereign has now of course sold out so because of you inability to give clear precise information and misleading links to “create an account” I have lost the ability to purchase a very special coin.

Not to worry there are a lot of sovereigns listed on other websites so I will simply move my custom elsewhere.

Your really really need to sort out your website and your customer service advisors who do not seem to know what they are saying.

I wanted to buy my partner the Pink Floyd commemorative coin that went on sale at 9am on the 14th May. At 9.20am my order was placed ,but no dispatch so I contacted THE Royal Mint only to be told that they are waiting for more stock. So I emailed them again and said i placed my order at 9 20am ,but apparently that doesn't guarantee thst you will be the first to receive the coin !!! We are now June 2nd and im still waiting, what a ridiculous system ,it should be first served ,first order !!!

All the coins I have purchased have been of excellent quality. What annoys me most are coins out of stock, and having to wait weeks for delivery. Customer service team on the phone are on the ball. Overall I am happy with my purchases.

I always feels confident with any dealings with the Royal Mint, do I think things could be better: Yes. I had put some money into digital gold, I had meant to put some away every month but things happen and basically I forgot. I needed money quite quickly and I was pleasantly surprised how much my investment had become, converting it into my wallet is straight forward however here are a couple of things that could help are: 1. I requested the storage fee so I could pay it right away I was told it is done quarterly. 2. the time it actually took to reach my bank account wasn't great in fact I had to borrow some money just to make sure I had enough to pay my mortgage this month.

Ordering online was simple. I knew the coin would be delayed as it was not yet in stock but arrived sooner than expected. Beautifully presented and a great gift. Many thanks