The Royal Mint Reviews 

Please do not waste time and order from this website. I was told shipment defiantly will be received by certain date only to be told that 'plans were changing and there were supposed to be another run' total waste of my time.

Every aspect of the Royal Mint is getting worse and worse. Product quality has fallen to the point there are whole ranges I simply no longer collect! The customer service experience is appalling. They've diversified into markets that are too far from their core business and so their core business has fallen off a cliff. The level of incompetence is bewildering. Even something as simple as showing me my "Outstanding Orders" is 3 years out of date! They are incapable of tracking other incomplete orders and ask for information that already provided. For a premium price, the service is bottom of the barrel. They're killed the joy of collecting and I'll soon be selling all my stuff as they've ruined a once great hobby.

Ordered items over 3 weeks ago still has not arrived. I was intending to order multiple items but unfortunately this won’t be happening disappointed to say the least.

Terrible customer service, having noticed money had just disappeared from my investment account I stared a website chat waited 10 mins to be connected to someone then a further 40mins for them to confirm who I was and details of problem etc only to be told its been passed to the finance team & to await an email from them no apologies or anything after nearly an hour.
Next day email from finance team rectifying the error but yet again no apologies of them either for loosing my money. Decided to pull my investments as they are overpriced on bullion products anyway compared to other reputable family owned uk dealers who shall be getting my business for now on.

Terrible experience, made an order to my work address as not at home to
Take a delivery, which they don’t allow, which is fine.
But been trying to Cancel order, a day later, 5 calls and various document requests and We are no closer, they don’t come back to you when they say will, and of course they have my large mount of money.

Stressful and not what I expect from
Such an organisation, beware

The jewellery was beautiful and such and appropriate gift for my daughter's 18th. Exquisitely packaged as well - thank you x

The process was smooth and clear from beginning til end, delivered as planned

Good morning. I ordered a coin on June 5, 2026; it is now June 22, 2026, and I still haven't received anything. What am I supposed to think? Should I report this to the authorities?

Pink Floyd £5 coin was easy to order from Royal Mint's website and although there was quite a long lead time, I didn't have to chase it up, I just waited and it turned up when they said it would. So the process worked well.

Easy to use website, was able to make my order without any issues. My order was received in good time. Very happy with my purchase.

I ordered some coins of the RoyalMint. The quality was as exceptional as always. The only real downside was the shipping - while it was suprisingly quick (considering that I live in Austria), it unfortunately arrived on three different days (meaning I had to go to the postal office three times). That was rather inconvinient along with the import taxes that I had to pay three separate times. Still, all in all, I will definitely order from the RoyalMint again. Kind regards A.

The customer service was great. I had to travel whilst expecting coins, and they paused my order and delivered it when I was back home.

Being a lifelong Pink Floyd fan, I had to buy one of the recently released coins. It was very simple to order and the coin arrived a few weeks later. It was very well packed and delivered on time and within the quoted timeframe.

These are just the best gifts, gifts to be kept and treasured. Great variety for all budgets.

Excellent service

Atrocious behaviour from this company. Threatened me over a outstanding balance I knew nothing about and couldn't get an answer from them when I queried it. Received an email 3 months later advising they were experiencing high volumes. Terrible, terrible customer service.

I have found dealing with the royal mint to be excellent , the website is easy to navigate , correspondence is excellent on delivery’s and I feel most importantly safe that I am dealing with my country’s sovereign currency company this is paramount to me and should be to every purchaser !!! Thank you Royal mint a happy customer
James Mcredmond

Everything was easy and they made sure I got all the information I needed to buy, besides that the delivery was full informed.

Great customer communication and excellent product choices and easy to use website. Delivered securely and on time and tracking through to delivery was really easy. I will be buying more products in future

Tbh, i got confused with the Lotr 50p set. I thought the coins I ordered were coloured but received the plain one. So far..