The Royal Mint Reviews 

3.304
•
TrustScore 3.5 uit 5

3,7

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Beoordeeld met 5 van de 5 sterren

Attended The Royal Mint Experience (2nd Oct, 11am). Had an amazing visit, the tour was fantastic, our guide, I do apologise I’ve totally forgotten her name but I think it started with a J, was absolut... Toon meer

Beoordeeld met 5 van de 5 sterren

Recently purchased some more digi gold and some digi silver and platinum. The process went extremely smooth. All done online with no problems. Thank you Royal Mint for having an efficient online ser... Toon meer

Beoordeeld met 2 van de 5 sterren

The system to order online from the USA is still not functioning. One has to call the Mint in Great Britain directly to place an order. This is expensive and should be corrected. Your customer service... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ordered items were NOT delivered. In the meantime Royal Mint stopped any response. Because of that, I had to get my money back via credit card. After that, they wanted to investigate the whole c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Muntenhandelaar

Geschreven door het bedrijf

The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals. Trust Pilot is monitored periodically and fact checked for accuracy. If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,7

Alle reviews

(3.304)

578 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

If you would like to buy anything from…

If you would like to buy anything from The Royal Mint online and wish to obtain it as a gift for a special occasion, or even if you hope to obtain it prior to shuffling off your mortal coil! My advice is seek to buy elsewhere. The time it takes them to sort anything out is at best laughable. The clue is in the fact that once ordered, without contacting them you cannot cancel an order, I truly hope that people read this if only as a measure of how far in advance you should consider ordering in a modern world where everything else turns up moments after ordering said item, the royal mint feels like a 10th birthday present may show up for a sweet 16! For their child..............

9 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon David,

Thank you for taking the time to share your feedback with us. I am truly sorry to hear of your disappointing experience and the disappointment caused by the delay in receiving your order.

We value all feedback from our customers. Please rest assured we are continuously reviewing our processes to reduce our delivery timelines and improve our communication processes.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

The Royal Mint was great to work with

The Royal Mint was great to work with. Due to recent restrictions I was unable to purchase anything from the online store because I live in the US. I contacted The Royal Minit customer service team and they gave me instructions on how to call and make an order over the phone.

Once I received my package it was well packaged and the coin AMAZING quality.

I WILL be ordering from them again.

20 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Slow delivery times and poor customer response

Ordered a Wallace and Gromit coin for my mum as a surprise on the 18th June, for a week the order was ‘pending shipment’ so I contacted them and was told that it will be dispatched shortly, 2 more weeks later and still nothing. Almost 3 weeks and I’ve seen people
receive their coins when they ordered after me!

18 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Samuel,

Thank you for taking the time to share your feedback with us. I am sorry to hear your order has not yet reached you and for any inconvenience this has caused you.

I want to provide you with an update concerning the progress of your order and have requested your details via Trustpilot.

Kind Regards
Tara

Beoordeeld met 1 van de 5 sterren

Package never received

Package never received, stuck at customs. No way to contact customs. Customer service inadequate for the value of the items being sold. Money Lost.

19 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Cliente,

Thank you for taking the time to share your feedback with us and bring this important matter to our attention. I fully understand your disappointment concerning the delay in your order reaching you and I apologise for the inconvenience this has caused.

With the details you have provided I am pleased to see that our customer service team are working with you to reach a resolution.

Kind Regards
Tara

Beoordeeld met 1 van de 5 sterren

Do NOT trust these swindlers with your…

Do NOT trust these swindlers with your money

6 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Kam,

Thank you for taking the time to share your feedback with us. I sorry to hear The Royal Mint services have not met your expectations on this occasions.

Please be assured we take all feedback extremely seriously. If you have any unresolved issues please reach out to headofcustomerservices@royalmint.com.

Kind Regards
Tara

Beoordeeld met 3 van de 5 sterren

prince edward the abdicator ~ No King of Mine. it's an ethical question..don't expect…

It's an ethical question..don't expect a response
The latest * 3 Kings * gold coin * is being frequently advertised on TV, and likely elsewhere .
I very much object to a nazi loving , coward/deserter's head / profile being displayed in Gold between 2 Fine, legitimate Kings of England ..will you be considering a Gold Coin for the great peacemaker ,trump.
Shameful decision.

1 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon John,

Thank you for taking the time to share your comments. However I believe your comments are intended for another company, you may wish to review.

Kind Regards
Tara

Beoordeeld met 1 van de 5 sterren

No coin but I've been charged.

On the 3rd of June, I placed an order for the subscription for the lord of the ring coins for my wife. £25 has been taken from my bank but there's been no confirmation of when it's been acknowledged. There's no information of when the coin would be coming and apparently I'm being asked to leave a review.... I don't understand what I'm being asked to leave a review for, the coin that I don't have which has been paid for or the free toothfairy letter that seems like I've paid £25 for 🤔 for the lack of information I wouldn't recommend this site at all, save your money and your time and go elsewhere. Poor service and conduct all round. This has been 27 days since the payment was taken, when the subscription was actually set up was before this date.

30 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Christopher,

Thank you for taking the time to share your feedback with us. I am truly sorry to hear The Royal Mint services have not met your expectations on this occasion. I have requested your details via Trustpilot so that I can provide you with further details.

Kind Regards
Tara

Beoordeeld met 1 van de 5 sterren

Poor quality control

The quality control is poor, the coating did not cover the full coin face. It appears shifted on the coin and the edges of the letters are not covered. Being outside the UK all the delivery charges are on the customer. This means I'm out £25(47CAD) to end up with nothing.... This is a quality control issue at the Royal mint and I will not be placing any future orders.

15 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon,

Thank you for taking the time to share your feedback with us. I am sorry to hear your order has not met your expectations on this occasion. Please rest assured we take all feedback extremely seriously. Having this feedback helps us drive improvements across the business.

Please rest assured if you are not happy with your commemorative purchase and want to return them, we’re happy to offer you a refund or exchange, free of charge, provided the item or items are returned within 30 days of receipt.

https://www.royalmint.com/help/delivery-and-returns/product-returns/

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Beautiful Winnie the pooh coin

Beautiful Winnie the pooh coin. Delighted with my purchases. Great price.
Had to get in touch with customer service, very quick in replying. Very helpful.
Kepted up to date with my deliveries and was able to track.

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

First Time Order

My first experience ordering from the Royal Mint was for the Wallace and Gromit coin. Easy to make an account and the ordering process was quick and simple. Delivery was quicker than advertised which is always a bonus.

9 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Stephen,

Thank you for taking the time to share your feedback with us. I am pleased to hear The Royal Mint Services have has met your expectations.

Kind Regards
Tara

Beoordeeld met 1 van de 5 sterren

Still Waiting on delivery 2 weeks after said date

Waiting on delivery of the Pink Floyd coin, got tracking info which says received in Sheffield royal mail sorting office and expected delivery was 15th June, we are now on the 29th June and still nothing. No further updates from either royal mail or royal mint, emailed Royal Mint for assistance still nothing received. Will not be buying from them again.

15 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Graham,

Thank you for taking the time to share your feedback with us. I fully understand your frustration concerning this the delay in your order reaching you and I apologise for the inconvenience this has caused you.

I want to investigate this matter in further detail and have requested your details via Trustpilot. Alternatively you can reach out to headofcustomerservices@royalmint.com and I will personally provide you with an update.

Kind Regards
Tara

Beoordeeld met 3 van de 5 sterren

I absolutely hate having an account…

I absolutely hate having to have an account,having to set up passwords .the process was not quick,it was a bloody pain.
I bought a coin as a gift,if it wasn't I would not have bothered.
However,I was informed 3 working days for delivery,and my coin was delivered at the end of the next day
This was a suprise,the coin was packedged really well the coin is brilliant.

4 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Simon,

Thank your for taking the time to share your comments with us. I am pleased to hear you are happy with your purchase. Please rest assured we appreciate your comments concerning your account. Having this feedback helps us enhance our services.

Kind Regards
Tara

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