Attended The Royal Mint Experience (2nd Oct, 11am). Had an amazing visit, the tour was fantastic, our guide, I do apologise I’ve totally forgotten her name but I think it started with a J, was absolut... Toon meer
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Recently purchased some more digi gold and some digi silver and platinum. The process went extremely smooth. All done online with no problems. Thank you Royal Mint for having an efficient online ser... Toon meer
The system to order online from the USA is still not functioning. One has to call the Mint in Great Britain directly to place an order. This is expensive and should be corrected. Your customer service... Toon meer
Bedrijf heeft geantwoord
Ordered items were NOT delivered. In the meantime Royal Mint stopped any response. Because of that, I had to get my money back via credit card. After that, they wanted to investigate the whole c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals. Trust Pilot is monitored periodically and fact checked for accuracy. If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.
Contactgegevens
CF72, Llantrisant, Verenigd Koninkrijk
- 0800 032 2154
- customer.services@royalmint.com
- www.royalmint.com
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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good pieces and nice design
If you would like to buy anything from…
If you would like to buy anything from The Royal Mint online and wish to obtain it as a gift for a special occasion, or even if you hope to obtain it prior to shuffling off your mortal coil! My advice is seek to buy elsewhere. The time it takes them to sort anything out is at best laughable. The clue is in the fact that once ordered, without contacting them you cannot cancel an order, I truly hope that people read this if only as a measure of how far in advance you should consider ordering in a modern world where everything else turns up moments after ordering said item, the royal mint feels like a 10th birthday present may show up for a sweet 16! For their child..............

Antwoord van The Royal Mint
Great looking coin and fast delivery
Great looking coin and fast delivery
The Royal Mint was great to work with
The Royal Mint was great to work with. Due to recent restrictions I was unable to purchase anything from the online store because I live in the US. I contacted The Royal Minit customer service team and they gave me instructions on how to call and make an order over the phone.
Once I received my package it was well packaged and the coin AMAZING quality.
I WILL be ordering from them again.
Slow delivery times and poor customer response
Ordered a Wallace and Gromit coin for my mum as a surprise on the 18th June, for a week the order was ‘pending shipment’ so I contacted them and was told that it will be dispatched shortly, 2 more weeks later and still nothing. Almost 3 weeks and I’ve seen people
receive their coins when they ordered after me!

Antwoord van The Royal Mint
Excellent customer service
Excellent customer service. Order delivered on time.
Great service again
Great service again
I collect coins for our grand daughters because we don't see them .
I put one away every birthday 🥳
Package never received
Package never received, stuck at customs. No way to contact customs. Customer service inadequate for the value of the items being sold. Money Lost.

Antwoord van The Royal Mint
Very reliable
Easy to use website, value for money, helpful updates.
Got the Aardman coin
Got the Aardman coin, really smart, quick delivery, great quality
Do NOT trust these swindlers with your…
Do NOT trust these swindlers with your money

Antwoord van The Royal Mint
Ho ordinato una moneta dei pink floyd…
Ho ordinato una moneta dei pink floyd arrivata in Italia il 6 giugno e a me il 2 luglio non è colpa loro ma la dogana in Italia fa pena
Comunque sono soddisfatto della moneta grazie
prince edward the abdicator ~ No King of Mine. it's an ethical question..don't expect…
It's an ethical question..don't expect a response
The latest * 3 Kings * gold coin * is being frequently advertised on TV, and likely elsewhere .
I very much object to a nazi loving , coward/deserter's head / profile being displayed in Gold between 2 Fine, legitimate Kings of England ..will you be considering a Gold Coin for the great peacemaker ,trump.
Shameful decision.

Antwoord van The Royal Mint
No coin but I've been charged.
On the 3rd of June, I placed an order for the subscription for the lord of the ring coins for my wife. £25 has been taken from my bank but there's been no confirmation of when it's been acknowledged. There's no information of when the coin would be coming and apparently I'm being asked to leave a review.... I don't understand what I'm being asked to leave a review for, the coin that I don't have which has been paid for or the free toothfairy letter that seems like I've paid £25 for 🤔 for the lack of information I wouldn't recommend this site at all, save your money and your time and go elsewhere. Poor service and conduct all round. This has been 27 days since the payment was taken, when the subscription was actually set up was before this date.

Antwoord van The Royal Mint
Poor quality control
The quality control is poor, the coating did not cover the full coin face. It appears shifted on the coin and the edges of the letters are not covered. Being outside the UK all the delivery charges are on the customer. This means I'm out £25(47CAD) to end up with nothing.... This is a quality control issue at the Royal mint and I will not be placing any future orders.

Antwoord van The Royal Mint
Beautiful Winnie the pooh coin
Beautiful Winnie the pooh coin. Delighted with my purchases. Great price.
Had to get in touch with customer service, very quick in replying. Very helpful.
Kepted up to date with my deliveries and was able to track.
First Time Order
My first experience ordering from the Royal Mint was for the Wallace and Gromit coin. Easy to make an account and the ordering process was quick and simple. Delivery was quicker than advertised which is always a bonus.

Antwoord van The Royal Mint
Easy to order and prompt delivery
The website was easy to navigate and place an order. It arrived in the timescale promised and the coin is well made and beautiful.
Still Waiting on delivery 2 weeks after said date
Waiting on delivery of the Pink Floyd coin, got tracking info which says received in Sheffield royal mail sorting office and expected delivery was 15th June, we are now on the 29th June and still nothing. No further updates from either royal mail or royal mint, emailed Royal Mint for assistance still nothing received. Will not be buying from them again.

Antwoord van The Royal Mint
I absolutely hate having an account…
I absolutely hate having to have an account,having to set up passwords .the process was not quick,it was a bloody pain.
I bought a coin as a gift,if it wasn't I would not have bothered.
However,I was informed 3 working days for delivery,and my coin was delivered at the end of the next day
This was a suprise,the coin was packedged really well the coin is brilliant.

Antwoord van The Royal Mint
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