Attended The Royal Mint Experience (2nd Oct, 11am). Had an amazing visit, the tour was fantastic, our guide, I do apologise I’ve totally forgotten her name but I think it started with a J, was absolut... Toon meer
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Recently purchased some more digi gold and some digi silver and platinum. The process went extremely smooth. All done online with no problems. Thank you Royal Mint for having an efficient online ser... Toon meer
The system to order online from the USA is still not functioning. One has to call the Mint in Great Britain directly to place an order. This is expensive and should be corrected. Your customer service... Toon meer
Bedrijf heeft geantwoord
Ordered items were NOT delivered. In the meantime Royal Mint stopped any response. Because of that, I had to get my money back via credit card. After that, they wanted to investigate the whole c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals. Trust Pilot is monitored periodically and fact checked for accuracy. If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.
Contactgegevens
CF72, Llantrisant, Verenigd Koninkrijk
- 0800 032 2154
- customer.services@royalmint.com
- www.royalmint.com
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Heeft 99% van zijn negatieve reviews beantwoord
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Ordered via the website
Ordered via the website, straightforward. Received emails informing of each stage my order was at. Very good. Received coins very pleased. First Class.
The name you can trust
I do love collecting from The Royal Mint.
You know as soon as you go online that there are options for all collectors, whether you are well off or just looking for a cheaper option the items are all stunning and brilliant quality.
I find using the website very easy, ordering is very simple and delivery is fairly priced and quick if its an in stock item.
Buying from The Royal Mint you get great service and a name you can trust.
Good prompt service
A Great Experience
From seeing the advert for the F1 50p Coins clicked through to the website, ordering and even the payment was professional quick and easy to navigate
Delivery was quick, well packaged and I would definitely use again
Exceptional Quality Straight to Western Australia
Every coin order from The Royal Mint UK (3 in the past 4 weeks) exceeds expectations in quality, design and artistry - crisp strikes, flawless finish, genuine craftmanship. Shipping to Australia has been excellent too, with regular tracking updates and secure delivery to my Post Box every time. Absolutely cherish my Royal Mint silver bullion - highly recommended for fellow collectors and stackers alike.
Excellent service from start to finish…
Excellent service from start to finish and a great price thank you
Absolutely disgusting experience.
Bought an item for £285 and when I received it was disgusting and not fit for purpose. It was described as mint but items were tarnished and the Box was faded and discoloured. I returned the item at my own expense and am still waiting for a refund 10 days later. They're quick to take your money but slow to refund you. Will never deal with them again.

Antwoord van The Royal Mint
Very pleased with my limited edtion 2…
Very pleased with my limited edtion 2 oz silver proot pink floyd coin, arrived earlier that expected.
Only concern was, i paid £9.00 for secure postage that needed my signature, and as i was away on holiday when my coin arrived the royal mail left it by my front door! I arrived home four days later and luckily it was still there. I did send a message of complaint to the royal mail and never received a reply.I also informed the royal mints customer services department, as i felt you needed to be aware of such a poor service by the postal service that you are using and charging buyers , thankfully i hsdnt ordered the 1 oz gold proof coin !! Love the coin i received but VERY dissapointed with its delivery, will be wary when ordering again any item of value
Latest order
Easy to order and arrange delivery. The coins came in lovely presentations boxes, but first impression upon opening was that the coins were smaller than expected compared to other gold coins I had purchased previously. Next time I will try to study the coin size in advance. There is a bewildering choice of coins so it does help to know what you are looking for I find.

Antwoord van The Royal Mint
Ordering was easy
Ordering was easy, communication has been spot on and the coins have been well packed, tracked and delivered quickly after release.
I am always impressed by the order…
I am always impressed by the order processing by The Royal Mint. I can deposit funds, withdraw funds, place and receive orders swiftly and efficiently. If only more organisations were as good as this. I only use the service a few times a year, but I am really happy with speed of despatch, packaging, product, etc.
Pink Floyd coin
I bought the Pink Floyd coin and it is exactly as ordered.

Antwoord van The Royal Mint
I have now bought several coins for…
I have now bought several coins for various reasons including gift's. Always well packaged and kept up to date on progress.
Reliable service
I have used Royal Mint previously, so had high expectations and wasn't disappointed. I received my parcel quicker than I was expecting.
Great gift
Item was great gift slightly marred by damage through delivery

Antwoord van The Royal Mint
Purchased a limited edition coin, poor shipping experience
Purchased a limited edition coin, took more than a month to be delivered with no communication at all, eventually contacted them via online chat and was told long delays were ‘normal’, this is fine as long as it’s communicated, either a comment on the website or an email saying there would be a delay. It was a gift but fortunately purchased in plenty of time but still poor service for such a big company
The coin itself was tiny, understandably I should have read the description but the pictures were misleading

Antwoord van The Royal Mint
Easy to navigate website made…
Easy to navigate website made researching simple, and the purchase of my coins effected with no fuss. I elected to have the Mint store them and was pleased to see that they appeared in my account within 48 hours.
Not too many "buy more" emails since then has been in my view a bonus.
A very good service. Thanks.
Beautiful Pink Floyd tribute coin
Purchased the Pink Floyd tribute coin (colour version). Very lovely item. Was a much appreciated gift. Process was smooth and easy. Slight downside that it took a number of weeks to arrive. Maybe because they had only just been released. Best to check if you need something urgently. Perhaps other items are available immediately.
Nearly 3 months, and still waiting...
I ordered two specific coins from different collections as gifts for family members. I placed the order on 21st April. It is now 12th July and I kid you not when I say I have been chasing for the delivery of these two coins since then. All I get is email after email from customer services saying they are about to be dispatched, they're being chased, they're going to come this week, they've been marked as urgent, etc. etc. If it weren't the Royal Mint, I would have this down as a scam. But it's absolutely shocking that this has been nearly 3 months of chasing and I still don't have them. I'm only holding out rather than requesting a refund, because one of the coins is part of a 3 coin set and I've now got the other two. But I would urge extreme caution in buying anything from them - they're shambolic and one part of the business doesn't seem to communicate with the other.

Antwoord van The Royal Mint
I received the first instalment of The…
I received the first instalment of The Lord of the Rings 2026 UK 50p Silver Proof Colour Seven-Coin Collection today. Although all the coins I have received in the past from the RM have been excellent, I must admit I was wonderfully suprised at how beautiful the 1st coin is. Enclosed in a weighty, glass case it looks and is fantatstic. I enjoyed reading the narrative booklet with it (it took me back 60 years to when I first read the books). I will treasure this and look forward to the rest of the coins.
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