The Royal Mint Reviews 

3.304
•
TrustScore 3.5 uit 5

3,7

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Beoordeeld met 5 van de 5 sterren

Attended The Royal Mint Experience (2nd Oct, 11am). Had an amazing visit, the tour was fantastic, our guide, I do apologise I’ve totally forgotten her name but I think it started with a J, was absolut... Toon meer

Beoordeeld met 5 van de 5 sterren

Recently purchased some more digi gold and some digi silver and platinum. The process went extremely smooth. All done online with no problems. Thank you Royal Mint for having an efficient online ser... Toon meer

Beoordeeld met 2 van de 5 sterren

The system to order online from the USA is still not functioning. One has to call the Mint in Great Britain directly to place an order. This is expensive and should be corrected. Your customer service... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ordered items were NOT delivered. In the meantime Royal Mint stopped any response. Because of that, I had to get my money back via credit card. After that, they wanted to investigate the whole c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Muntenhandelaar

Geschreven door het bedrijf

The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals. Trust Pilot is monitored periodically and fact checked for accuracy. If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,7

Alle reviews

(3.304)

578 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Ordered via the website

Ordered via the website, straightforward. Received emails informing of each stage my order was at. Very good. Received coins very pleased. First Class.

1 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The name you can trust

I do love collecting from The Royal Mint.
You know as soon as you go online that there are options for all collectors, whether you are well off or just looking for a cheaper option the items are all stunning and brilliant quality.
I find using the website very easy, ordering is very simple and delivery is fairly priced and quick if its an in stock item.
Buying from The Royal Mint you get great service and a name you can trust.

15 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A Great Experience

From seeing the advert for the F1 50p Coins clicked through to the website, ordering and even the payment was professional quick and easy to navigate
Delivery was quick, well packaged and I would definitely use again

29 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Quality Straight to Western Australia

Every coin order from The Royal Mint UK (3 in the past 4 weeks) exceeds expectations in quality, design and artistry - crisp strikes, flawless finish, genuine craftmanship. Shipping to Australia has been excellent too, with regular tracking updates and secure delivery to my Post Box every time. Absolutely cherish my Royal Mint silver bullion - highly recommended for fellow collectors and stackers alike.

20 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolutely disgusting experience.

Bought an item for £285 and when I received it was disgusting and not fit for purpose. It was described as mint but items were tarnished and the Box was faded and discoloured. I returned the item at my own expense and am still waiting for a refund 10 days later. They're quick to take your money but slow to refund you. Will never deal with them again.

2 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Mr C Edwards,

Thank you for your feedback and bringing this important matter to our attention. I am sorry to hear you had cause to return your order, this is certainly not the service we aim to deliver to our customers.

With the details you have provided I have raised this matter to the relevant department and I will reach out to you directly regarding your return.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Very pleased with my limited edtion 2…

Very pleased with my limited edtion 2 oz silver proot pink floyd coin, arrived earlier that expected.
Only concern was, i paid £9.00 for secure postage that needed my signature, and as i was away on holiday when my coin arrived the royal mail left it by my front door! I arrived home four days later and luckily it was still there. I did send a message of complaint to the royal mail and never received a reply.I also informed the royal mints customer services department, as i felt you needed to be aware of such a poor service by the postal service that you are using and charging buyers , thankfully i hsdnt ordered the 1 oz gold proof coin !! Love the coin i received but VERY dissapointed with its delivery, will be wary when ordering again any item of value

23 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Latest order

Easy to order and arrange delivery. The coins came in lovely presentations boxes, but first impression upon opening was that the coins were smaller than expected compared to other gold coins I had purchased previously. Next time I will try to study the coin size in advance. There is a bewildering choice of coins so it does help to know what you are looking for I find.

1 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon John,

Thank you for taking the time to share your feedback with us. I am pleased to hear you are happy with your purchase and enjoy the wide selection available.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Ordering was easy

Ordering was easy, communication has been spot on and the coins have been well packed, tracked and delivered quickly after release.

30 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am always impressed by the order…

I am always impressed by the order processing by The Royal Mint. I can deposit funds, withdraw funds, place and receive orders swiftly and efficiently. If only more organisations were as good as this. I only use the service a few times a year, but I am really happy with speed of despatch, packaging, product, etc.

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Pink Floyd coin

I bought the Pink Floyd coin and it is exactly as ordered.

7 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Graziano,

Thank you for taking the time to share your feedback with us. We are thrilled to hear you are pleased with your purchase.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Reliable service

I have used Royal Mint previously, so had high expectations and wasn't disappointed. I received my parcel quicker than I was expecting.

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great gift

Item was great gift slightly marred by damage through delivery

1 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Steven,

Thank you for taking the time to share your feedback with us. I am pleased to hear your are happy with your purchase. Although I am sorry to hear it did not arrive to The Royal Mints usual high standards.

Please rest assured we are continuously reviewing our processes and procedures to ensure the best possible service for our customers.

Kind Regards
Tara

Beoordeeld met 2 van de 5 sterren

Purchased a limited edition coin, poor shipping experience

Purchased a limited edition coin, took more than a month to be delivered with no communication at all, eventually contacted them via online chat and was told long delays were ‘normal’, this is fine as long as it’s communicated, either a comment on the website or an email saying there would be a delay. It was a gift but fortunately purchased in plenty of time but still poor service for such a big company

The coin itself was tiny, understandably I should have read the description but the pictures were misleading

13 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Natasha,

Thank you for taking the time to share your feedback with us.

I am truly sorry to hear about the delay in your order reaching you and sincerely apologise for the inconvenience this has caused. Please be assured that our production teams are doing everything possible to reduce our delivery times and improve our communication throughout the process.

Regarding your comments about the coin, I am sorry that you felt it was misleading. I have shared your feedback with the wider team for review. We take all customer feedback extremely seriously, and comments such as yours help us identify opportunities to improve our products, services, and overall customer experience.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Easy to navigate website made…

Easy to navigate website made researching simple, and the purchase of my coins effected with no fuss. I elected to have the Mint store them and was pleased to see that they appeared in my account within 48 hours.
Not too many "buy more" emails since then has been in my view a bonus.
A very good service. Thanks.

13 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful Pink Floyd tribute coin

Purchased the Pink Floyd tribute coin (colour version). Very lovely item. Was a much appreciated gift. Process was smooth and easy. Slight downside that it took a number of weeks to arrive. Maybe because they had only just been released. Best to check if you need something urgently. Perhaps other items are available immediately.

10 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Nearly 3 months, and still waiting...

I ordered two specific coins from different collections as gifts for family members. I placed the order on 21st April. It is now 12th July and I kid you not when I say I have been chasing for the delivery of these two coins since then. All I get is email after email from customer services saying they are about to be dispatched, they're being chased, they're going to come this week, they've been marked as urgent, etc. etc. If it weren't the Royal Mint, I would have this down as a scam. But it's absolutely shocking that this has been nearly 3 months of chasing and I still don't have them. I'm only holding out rather than requesting a refund, because one of the coins is part of a 3 coin set and I've now got the other two. But I would urge extreme caution in buying anything from them - they're shambolic and one part of the business doesn't seem to communicate with the other.

12 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon SK,

Thank you for taking the time to share your feedback with us. We fully appreciate your frustration an disappointment concerning the delay in dispatching your order. Please be assured with the details you have provided this matter is being dealt with as a priority to avoid any further delay and inconvenience.

Thank you for your patience and understanding.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

I received the first instalment of The…

I received the first instalment of The Lord of the Rings 2026 UK 50p Silver Proof Colour Seven-Coin Collection today. Although all the coins I have received in the past from the RM have been excellent, I must admit I was wonderfully suprised at how beautiful the 1st coin is. Enclosed in a weighty, glass case it looks and is fantatstic. I enjoyed reading the narrative booklet with it (it took me back 60 years to when I first read the books). I will treasure this and look forward to the rest of the coins.

9 juli 2026
Review zonder uitnodiging

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