The Royal Mint Reviews 

3.304
•
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Attended The Royal Mint Experience (2nd Oct, 11am). Had an amazing visit, the tour was fantastic, our guide, I do apologise I’ve totally forgotten her name but I think it started with a J, was absolut... Toon meer

Beoordeeld met 5 van de 5 sterren

Recently purchased some more digi gold and some digi silver and platinum. The process went extremely smooth. All done online with no problems. Thank you Royal Mint for having an efficient online ser... Toon meer

Beoordeeld met 2 van de 5 sterren

The system to order online from the USA is still not functioning. One has to call the Mint in Great Britain directly to place an order. This is expensive and should be corrected. Your customer service... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ordered items were NOT delivered. In the meantime Royal Mint stopped any response. Because of that, I had to get my money back via credit card. After that, they wanted to investigate the whole c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Muntenhandelaar

Geschreven door het bedrijf

The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals. Trust Pilot is monitored periodically and fact checked for accuracy. If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,7

Alle reviews

(3.304)

578 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

beautiful gift

the coins purchased were for a christening gift, they were beautifully presented and decorated , they made the perfect gift, will certainly be buying from royal mint again,

27 juli 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Primera compra en The Royal Mint

Compré 3 monedes y fué mi primera vez. Las monedas y el embalaje bien. Lo que no me gustó es que no me avisaran que el pedido ya estaba expedido i que no me dijeran que tenia que añadir las tasas de aduana al precio del pedido. Tuve que mirar yo un montón de veces el tracking del producto. Por lo demás bien.

3 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Anton,

Thank you for taking the time to share your feedback with us. Although I am disappointed to hear he Royal Mint services have not met your expectation son this occasion. Pleas rest our dispatch team are doing everything possible to improve our communication process.

In regards to customs fees please note that where you are purchasing Products for delivery outside of the UK, you will be responsible for payment of any and all sales taxes and import duties. I have provided the link below with further details should you find this useful.

https://www.royalmint.com/help/delivery-and-returns/delivery-charges/

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Pink Floyd Coin

The item was in stock when I placed the order and it arrived safely within a few days. Exactly as described and packaged securely.

1 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have always had the best service…

I have always had the best service available from the Royal Mint regarding my purchases. It’s a simple process which is always clear and straightforward to understand. I only buy from the Royal Mint if I want specific coins. I will continue use this service as I have never had a problem. Thank you

27 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Service

I’ve used the Royal Mint for years, always with great service.
Yesterday i had to contact customer service as i had an account issue, i received a reply first thing this morning solving my problem, what more could you want.

25 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wedding Present

Wanted a Wedding Present and the website was easy to follow - quickly identified what I wanted.
Ordering was very easy and the item was despatched very quickly and received safely.
Delighted with the item and will certainly use Royal Mint again.

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I will NEVER buy from Royal Mint again

I will NEVER buy from Royal Mint again. I have been waiting for 6 weeks for my ORDER (ordered 16th June) and each time I phone Customer Service they lie to me, saying it's about to be despatched. Today is 23rd July and still no sign of my order. THEY REFUSE TO REFUND ME. They are sitting on my investment, which is depriciating daily at the moment. I wanted to sell but they are depriving me of the opportunity.. .THERE IS NO COMPLAINT PROCESS. My money is stuck. As far as I can tell they ARE NOT TRUSTWORTHY. BUYERS BEWARE.

23 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Farrah,

Thank you for taking the time to share your feedback with us. I am truly sorry to hear of your disappointing experience. I am pleased this matter has now been resolved by a member of our team. However , this is certainly not the high level of service we aim to provide for our customers and I regret our services have fallen short on this occasion. Please rest assured we reviewing of processes to ensure such incident does not reoccur in the future.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Royal Canadian Mint and the Royal Mint

I regularly purchase from the Royal Canadian Mint and when the advertisement on InstaGram was for the Royal Mint I felt it would be as reliable if not more so than our Canadian institution. True to fact the order was delivered in a timely fashion and my purchases where actually better than I expected. Would recommend to any one any where. Thank you for the additions to my collections.

20 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

You need to revise your postage charges…

You need to revise your postage charges i think your ripping people off when your customers are spending large amounts of money

12 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon James,

Thank you for taking the time to share your feedback with us and your thoughts concerning the postage charges. We welcome all feedback from our customers, having this feedback helps understand our customer preferences and drive improvements across the business.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Pink Floyd

I ordered the 5 Pound Silver Pink Floyd Dark Side of The Moon coin. I received the coin very quickly. Very quickly. The shipping packaging was top shelf. The coin is stunning. The box it displays in is a perfect display for such a stunning coin. Thank you for yet another gorgeous coin to add to my collection.

23 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Excellent customer service!

The ordering process was very customer friendly, communication was excellent and the product I purchased arrived promptly and as expected. The only negative in my mind was the cost of the product relative to the spot price of silver.

20 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Gregory,

Thank you for taking the time to share your feedback. We are pleased to hear of your seamless purchase experience.

Kind Regards
Tara

Beoordeeld met 2 van de 5 sterren

I got a silver proof coin with a defect

I got a silver proof coin from the Royal Mint.
Sadly, it got a defect.
The only way to get a replacement one is to send it back, have it reviewed by their team, and maybe after this long process, if the team decides it is indeed a defect, I will get a new one, but this is not guaranteed.
Subscribing to a 7 coins collection over 3 years only to get the first one with a defect is disappointing.

10 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Anna,

Thank you for taking the time to share your feedback with us. I’m sorry to hear that you had cause to return your silver proof coin.

Please rest assured that upon receipt of your return, our quality team will conduct a thorough examination to ensure your coin meets The Royal Mint’s high standards.

Kind Regards
Tara

Beoordeeld met 1 van de 5 sterren

Tempi di consegna biblici - Assistenza nulla

Tempi di consegna biblici
Assistenza clienti nulla, una volta spedito non e' piu loro problema
Mi riservo di fare ulteriori note , una volta (spero) che avro ricevuto pacco

21 mei 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Luigi,

Thank you for taking the time to share your feedback with us. I am sorry to hear The Royal Mint services have not met your expectations on this occasion.

Please rest assured we take all feedback extremely seriously. Having this feedback helps us to drive improvements across the business.

Kind Regards
Tara

Beoordeeld met 4 van de 5 sterren

Royal Mint quality is excellent …

Ordering from The Royal Mint was really easy and the delivery was quicker than estimated. I bought 3 coins and the quality of the presentation pack was excellent and as gifts look great.

30 juni 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Mark,

Thank you for taking the time to share your thoughts with us. We are thrilled to hear that you are pleased with your purchase and that your coins have made the perfect gift.

Kind regards,

Tara

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