Attended The Royal Mint Experience (2nd Oct, 11am). Had an amazing visit, the tour was fantastic, our guide, I do apologise I’ve totally forgotten her name but I think it started with a J, was absolut... Toon meer
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Recently purchased some more digi gold and some digi silver and platinum. The process went extremely smooth. All done online with no problems. Thank you Royal Mint for having an efficient online ser... Toon meer
The system to order online from the USA is still not functioning. One has to call the Mint in Great Britain directly to place an order. This is expensive and should be corrected. Your customer service... Toon meer
Bedrijf heeft geantwoord
Ordered items were NOT delivered. In the meantime Royal Mint stopped any response. Because of that, I had to get my money back via credit card. After that, they wanted to investigate the whole c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals. Trust Pilot is monitored periodically and fact checked for accuracy. If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.
Contactgegevens
CF72, Llantrisant, Verenigd Koninkrijk
- 0800 032 2154
- customer.services@royalmint.com
- www.royalmint.com
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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beautiful gift
the coins purchased were for a christening gift, they were beautifully presented and decorated , they made the perfect gift, will certainly be buying from royal mint again,
Primera compra en The Royal Mint
Compré 3 monedes y fué mi primera vez. Las monedas y el embalaje bien. Lo que no me gustó es que no me avisaran que el pedido ya estaba expedido i que no me dijeran que tenia que añadir las tasas de aduana al precio del pedido. Tuve que mirar yo un montón de veces el tracking del producto. Por lo demás bien.

Antwoord van The Royal Mint
Very easy to order and pay for
Very easy to order and pay for. Quick service and very good Royal Mail tracking and delivered on time.
Pink Floyd Coin
The item was in stock when I placed the order and it arrived safely within a few days. Exactly as described and packaged securely.
I have always had the best service…
I have always had the best service available from the Royal Mint regarding my purchases. It’s a simple process which is always clear and straightforward to understand. I only buy from the Royal Mint if I want specific coins. I will continue use this service as I have never had a problem. Thank you
Top customer service
Top customer service, a pleasure to deal with, never an issue
excellent in every aspect
Good Service
I’ve used the Royal Mint for years, always with great service.
Yesterday i had to contact customer service as i had an account issue, i received a reply first thing this morning solving my problem, what more could you want.
Wedding Present
Wanted a Wedding Present and the website was easy to follow - quickly identified what I wanted.
Ordering was very easy and the item was despatched very quickly and received safely.
Delighted with the item and will certainly use Royal Mint again.
I will NEVER buy from Royal Mint again
I will NEVER buy from Royal Mint again. I have been waiting for 6 weeks for my ORDER (ordered 16th June) and each time I phone Customer Service they lie to me, saying it's about to be despatched. Today is 23rd July and still no sign of my order. THEY REFUSE TO REFUND ME. They are sitting on my investment, which is depriciating daily at the moment. I wanted to sell but they are depriving me of the opportunity.. .THERE IS NO COMPLAINT PROCESS. My money is stuck. As far as I can tell they ARE NOT TRUSTWORTHY. BUYERS BEWARE.

Antwoord van The Royal Mint
Royal Canadian Mint and the Royal Mint
I regularly purchase from the Royal Canadian Mint and when the advertisement on InstaGram was for the Royal Mint I felt it would be as reliable if not more so than our Canadian institution. True to fact the order was delivered in a timely fashion and my purchases where actually better than I expected. Would recommend to any one any where. Thank you for the additions to my collections.
You need to revise your postage charges…
You need to revise your postage charges i think your ripping people off when your customers are spending large amounts of money

Antwoord van The Royal Mint
The order arrived in a timely manner
The order arrived in a timely manner, properly secured. The tracking option was really helpful .
Pink Floyd
I ordered the 5 Pound Silver Pink Floyd Dark Side of The Moon coin. I received the coin very quickly. Very quickly. The shipping packaging was top shelf. The coin is stunning. The box it displays in is a perfect display for such a stunning coin. Thank you for yet another gorgeous coin to add to my collection.
Excellent customer service!
The ordering process was very customer friendly, communication was excellent and the product I purchased arrived promptly and as expected. The only negative in my mind was the cost of the product relative to the spot price of silver.

Antwoord van The Royal Mint
Excellent product
Excellent product, fast and efficient shipping. Highly recommend.
I got a silver proof coin with a defect
I got a silver proof coin from the Royal Mint.
Sadly, it got a defect.
The only way to get a replacement one is to send it back, have it reviewed by their team, and maybe after this long process, if the team decides it is indeed a defect, I will get a new one, but this is not guaranteed.
Subscribing to a 7 coins collection over 3 years only to get the first one with a defect is disappointing.

Antwoord van The Royal Mint
Tempi di consegna biblici - Assistenza nulla
Tempi di consegna biblici
Assistenza clienti nulla, una volta spedito non e' piu loro problema
Mi riservo di fare ulteriori note , una volta (spero) che avro ricevuto pacco

Antwoord van The Royal Mint
Royal Mint quality is excellent …
Ordering from The Royal Mint was really easy and the delivery was quicker than estimated. I bought 3 coins and the quality of the presentation pack was excellent and as gifts look great.

Antwoord van The Royal Mint
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