The Royal Mint Reviews 

3.304
•
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Attended The Royal Mint Experience (2nd Oct, 11am). Had an amazing visit, the tour was fantastic, our guide, I do apologise I’ve totally forgotten her name but I think it started with a J, was absolut... Toon meer

Beoordeeld met 5 van de 5 sterren

Recently purchased some more digi gold and some digi silver and platinum. The process went extremely smooth. All done online with no problems. Thank you Royal Mint for having an efficient online ser... Toon meer

Beoordeeld met 2 van de 5 sterren

The system to order online from the USA is still not functioning. One has to call the Mint in Great Britain directly to place an order. This is expensive and should be corrected. Your customer service... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ordered items were NOT delivered. In the meantime Royal Mint stopped any response. Because of that, I had to get my money back via credit card. After that, they wanted to investigate the whole c... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Muntenhandelaar

Geschreven door het bedrijf

The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals. Trust Pilot is monitored periodically and fact checked for accuracy. If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,7

Alle reviews

(3.304)

578 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellant service

Excellant service, arrived safely well packaged. Beautiful coin, in its presentation packaging. Bought 2 , one is for a present, as I thought they were so nice.

15 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A wonderful surprise

The coin I had been on the waiting list for some time, which I gave up on, you kindly found me one!

This pleased me immensely. I'm so impressed with the service.

The coin is in wonderful condition & the presentation is second to none.
Thank you again.

11 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful bullion coin collector series.

Wonderful bullion coin collector series, nicely designed, great quality and highly recommend, looking forward to completing the series next year. Unfortunately, the premium charged by the RM over the spot price for silver bullion is FAR too high which ultimately relegates the coins as poor value for money.

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I’m writing because my package has…

I’m writing because my package has still not arrived.
The last update was on and the status is your item is currently in destinazion custom.

I have also tried to contact the Italian
carrier Poste Italiane several times, but I’m unable to reach them.
This is quite urgent.

4 augustus 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Afternoon Arnaldo,

Thank you for taking the time to share your feedback with us. I am sorry to hear that your order has not yet reached you. Please accept my apologies for any inconvenience this has caused you.

Rest assured this matter has been escalated to our investigation team and a member of our team will be in touch shortly.

Thank you for your patience whilst our team work to reach a resolution.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

My honest review

Honestly ordered from here for a couple of years with different coins but always try to order the 50p coins especially the ones from my childhood as these have more of a sentimental value. Not going to complain about the Royal Mail either as we have a great postie who always makes sure our deliveries get to us, all round very happy and will definitely be ordering more coins (can’t wait for all the game of thrones coins to be released).

31 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

1 oz Dracula Silver Bullion Coin

Ordered a dracula 1oz silver bullion coin for my own belated birthday present.
Easy to complete the transaction. I will add to my small existing 1 oz coin collection.
The actual item is of excellent quality and very finely detailed. I would say however be careful of your timing as around my Birthday in January,
the same coin was thirty pounds more than when I purchased in July. I appreciate that this is on the back of global movements, but had the price moved the other way then I would not have bought it.

9 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful service...

Pink Floyd 2026 UK £5 Brilliant Uncirculated Coin
Pink Floyd 2026 UK £5 Brilliant Uncirculated Colour Coin

I ordered the above coins on the RM's website at the end of June 2026, and I couldn't have had better or more helpful assistance from RM's customer services from those who dealt with my order.
They also responded promptly to my queries by email regards my order when there was an error message on the website stating my order couldn't be completed.
Fortunately, they were able to confirm that my order had, in fact, been completed and gone through successfully.
They most certainly helped make my ordering experience a positive one, so many thanks to them.
My order was duly delivered by the Royal Mail which I received on the date given and inside the given timeframe by Royal Mail, so many thanks to them also.
Of course, I'm very pleased with my two purchases also. The workmanship on both is incredible to say the least.

22 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Complete misrepresentation

Complete misrepresentation and no attempt at all to rectify the problem. Appalling customer service that just isn’t interested. Careful what you buy as what they advertise doesn’t materialise!

1 augustus 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Philip,

Thank you for sharing your feedback with us. We sincerely apologise for your negative experience, as it falls short of the high standards we aim to provide for our customers. If you have an ongoing issue that requires attention, I kindly encourage you to reach out to our headofcustomerservices@royalmint.com.

Kind Regards
Tara

Beoordeeld met 3 van de 5 sterren

Usually happyshopper

Ordering/delivery process was straightforward but disappointed that there was no beautiful themed graduation sleeve packaging as advertised to speak of just the word congratulations on the small blue blister pack and invoice like something returned and resold. Recipient was grateful not sure if I would purchase similar again mainly for the above reason so I do feel i didn't make the right choice of gift for the occasion as graduation was last week and item already reduced by £22! I also thought the invoice should show for transparency full amount charged list any discount seperately then show amount to pay?

3 juli 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Cecil,

Thank you for taking the time to share your feedback with us. I am pleased we provided you with a seamless delivery process.

However I am sorry to hear your are not entirely happy with your purchase. We truly appreciate you sharing your thoughts with us concerning your purchase. Rest assured we welcome all feedback from our customers having this feedback helps us understand customer preferences.

Kind Regards
Tara

Beoordeeld met 4 van de 5 sterren

Beautiful coin

The coin i ordered when I received it was packaged securely and protected it getting to the States.
It's a beautiful coin and glad to have it.
The site was fairly easy to get around and checkout was easy as well.
I would recommend it to anyone.

13 mei 2026
Review zonder uitnodiging
Logo The Royal Mint

Antwoord van The Royal Mint

Good Morning Craig,

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are happy with your purchase. We truly appreciate you taking the time to share your positive experience, and we hope to serve you again in the future.

Kind Regards
Tara

Beoordeeld met 5 van de 5 sterren

Multiple orders from Royal Mint

I have ordered from the Royal Mint several times now and am always delighted with the quality. I'm also always surprised by how quickly it arrives given that I am in the U.S.

1 juni 2026
Review zonder uitnodiging

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