Attended The Royal Mint Experience (2nd Oct, 11am). Had an amazing visit, the tour was fantastic, our guide, I do apologise I’ve totally forgotten her name but I think it started with a J, was absolut... Toon meer
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Recently purchased some more digi gold and some digi silver and platinum. The process went extremely smooth. All done online with no problems. Thank you Royal Mint for having an efficient online ser... Toon meer
The system to order online from the USA is still not functioning. One has to call the Mint in Great Britain directly to place an order. This is expensive and should be corrected. Your customer service... Toon meer
Bedrijf heeft geantwoord
Ordered items were NOT delivered. In the meantime Royal Mint stopped any response. Because of that, I had to get my money back via credit card. After that, they wanted to investigate the whole c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Royal Mint is a British maker of thoughtfully designed products and services. We make original coin collections and gifts as well as investment opportunities and currency solutions. With 1,100 years of heritage and expertise, The Royal Mint is a world leader in the design and craftsmanship of precious metals. Trust Pilot is monitored periodically and fact checked for accuracy. If you are a customer with a complaint and need support with this query please contact headofcustomerservices@royalmint.com.
Contactgegevens
CF72, Llantrisant, Verenigd Koninkrijk
- 0800 032 2154
- customer.services@royalmint.com
- www.royalmint.com
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Excellant service
Excellant service, arrived safely well packaged. Beautiful coin, in its presentation packaging. Bought 2 , one is for a present, as I thought they were so nice.
Great customer service
Got the coins was looking for with no…
Got the coins was looking for with no hassle.
Delivered quickly and easy.
It was the first time I've ordered from…
It was the first time I've ordered from The Royal Mint and all went to plan and will order again.
A wonderful surprise
The coin I had been on the waiting list for some time, which I gave up on, you kindly found me one!
This pleased me immensely. I'm so impressed with the service.
The coin is in wonderful condition & the presentation is second to none.
Thank you again.
Wonderful bullion coin collector series.
Wonderful bullion coin collector series, nicely designed, great quality and highly recommend, looking forward to completing the series next year. Unfortunately, the premium charged by the RM over the spot price for silver bullion is FAR too high which ultimately relegates the coins as poor value for money.
I’m writing because my package has…
I’m writing because my package has still not arrived.
The last update was on and the status is your item is currently in destinazion custom.
I have also tried to contact the Italian
carrier Poste Italiane several times, but I’m unable to reach them.
This is quite urgent.

Antwoord van The Royal Mint
Excellent Service
Received coin quicky after ordering and it”s lovely
Purchases from Royal Mint
Very satisfied with the products and service
My honest review
Honestly ordered from here for a couple of years with different coins but always try to order the 50p coins especially the ones from my childhood as these have more of a sentimental value. Not going to complain about the Royal Mail either as we have a great postie who always makes sure our deliveries get to us, all round very happy and will definitely be ordering more coins (can’t wait for all the game of thrones coins to be released).
1 oz Dracula Silver Bullion Coin
Ordered a dracula 1oz silver bullion coin for my own belated birthday present.
Easy to complete the transaction. I will add to my small existing 1 oz coin collection.
The actual item is of excellent quality and very finely detailed. I would say however be careful of your timing as around my Birthday in January,
the same coin was thirty pounds more than when I purchased in July. I appreciate that this is on the back of global movements, but had the price moved the other way then I would not have bought it.
Wonderful service...
Pink Floyd 2026 UK £5 Brilliant Uncirculated Coin
Pink Floyd 2026 UK £5 Brilliant Uncirculated Colour Coin
I ordered the above coins on the RM's website at the end of June 2026, and I couldn't have had better or more helpful assistance from RM's customer services from those who dealt with my order.
They also responded promptly to my queries by email regards my order when there was an error message on the website stating my order couldn't be completed.
Fortunately, they were able to confirm that my order had, in fact, been completed and gone through successfully.
They most certainly helped make my ordering experience a positive one, so many thanks to them.
My order was duly delivered by the Royal Mail which I received on the date given and inside the given timeframe by Royal Mail, so many thanks to them also.
Of course, I'm very pleased with my two purchases also. The workmanship on both is incredible to say the least.
Complete misrepresentation
Complete misrepresentation and no attempt at all to rectify the problem. Appalling customer service that just isn’t interested. Careful what you buy as what they advertise doesn’t materialise!

Antwoord van The Royal Mint
I bought the 250th Anniversary of the…
I bought the 250th Anniversary of the Declaration of Independence coin. The buying experience was easy and the coin design is beautiful. I am very happy with my purchase.
Usually happyshopper
Ordering/delivery process was straightforward but disappointed that there was no beautiful themed graduation sleeve packaging as advertised to speak of just the word congratulations on the small blue blister pack and invoice like something returned and resold. Recipient was grateful not sure if I would purchase similar again mainly for the above reason so I do feel i didn't make the right choice of gift for the occasion as graduation was last week and item already reduced by £22! I also thought the invoice should show for transparency full amount charged list any discount seperately then show amount to pay?

Antwoord van The Royal Mint
My coin was quick and easy to order
My coin was quick and easy to order. The quality is excellent and the shipping only took a couple of days. Overall happy with my purchase.
The coin is beautiful.
The coin is beautiful.
The Royal Mint organization make everyrhing easier.
Thanks
Beautiful coin
The coin i ordered when I received it was packaged securely and protected it getting to the States.
It's a beautiful coin and glad to have it.
The site was fairly easy to get around and checkout was easy as well.
I would recommend it to anyone.

Antwoord van The Royal Mint
Multiple orders from Royal Mint
I have ordered from the Royal Mint several times now and am always delighted with the quality. I'm also always surprised by how quickly it arrives given that I am in the U.S.
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