The Royal Mint Reviews 3.124

The only company is the world that sells a product and takes your money upfront then tries to go about actually manufacturing it, badly I should add. The royal mint advise they don’t give time scales, just that your coin ‘may’ turn up at some point in the future, perhaps not at all. They don’t even have the raw materials to complete projects. I had a customer service guy advise me they were waiting on silver blanks to finish a coin set they released months ago. Surely any sensible would buy the materials beforehand to make sure they had enough? But not the infinite wisdom of the royal mint! Quality control garbage, you wait months for anything you buy, atrocious customer service on the phones. Not to mention their conflicts of interest with Sovereign Rarities. The company they own and feed all the best coins to first as well before other consumers. Nothing but sheer arrogance and greed from this shambles of a company

Tara promised to investigate my complaint but still hasn't responded its not fine saying something and doing nothing hopefully Tara could respond this time with a resolution

Robbery as silver is £58 -vat.
I signed up to buy the 1 oz silver proof Tudor Beasts collection, when it started the first coin was around £89.00. In an email I received the mint stated they were sending the last coin in the series at a cost of £165.00 when spot silver is at £58.00, dealers will be able to buy this cheaper.
Now is the 10th in the series the last as they say? with no Completer.
I have experience of this with the Queens Beast collection, I bought around 25 wooden display boxes for the 2oz silver bullion and 1 10oz box all with 10 inserts.
At the end of the series the mint decided to issue a Completer so I then had to buy all new trays with 11 inserts in them at great cost.
I now have 15 boxes for the 2oz bullion Tudor Beasts and 1 10 oz all with 11 inserts in the trays.
The email from the mint says the last in the Tudor Beast series, so will I have to buy all new trays with 10 inserts? or will there be a Completer?
Who knows? the only reason to buy RM coins is there is no CGT on them when you sell them on.
The Tudor Beasts will be my very last series ever.

I have ordered from The Royal Mint several times and each time has been a delightful experience. Everyone I've spoken to (or emailed) has been so kind and helpful. I have always been thrilled with the coins I've ordered and look forward to ordering again!

Our order was delivered by DHL!
The package was handled to me in the front garden, as I was on my way out.
Courier did not ask for any ID or for a signature and did not take a picture.
Value of order over £15,000!
Absolutely unbelievable.
Do not use the Royal Mint for anything with a high value.

You won’t be able to reach them by phone and they take weeks to reply to any emails.

There is something very wrong with this company, which is a shame as the products are good.

As always, the product quality of the Royal Mint is Excellent! While I realize special care needs to be observed due to our current administration, and tariffs, once we place an order, it should set a delivery precedent for future orders, and allow them to be placed online. In addition, when I called Customer Service to place the order, I was frequently told the phone service was down, causing many tries at Long Distance charges. Please review the process. Thank You.

This review is in relation to the medals and pack from the Royal Mint treasure hunt. After successfully completing the hunt, I decided I would order all of the medals as a reward to myself for my achievement. The first set, unfortunately 2 of the medals crushed the plastic in the pack, so I had to return it. 2 weeks later (due to a stock check), I received my new pack with new medal. One medal, the mastermind one, for in the pack perfectly, the other 3, all crushed the plastic holder again, and wouldn't slot in. For £40, I find this really frustrating, and I'm genuinely contemplating returning the whole lot for a full refund now. I refuse to pay full price for either having 3 medals that aren't cut correctly to fit in the card, or the card is that poor quality, that they'll simply continue to be crushed. Disappointed sadly.

Terrible service from royal mint! Never had such a bad service from any online mint!
Absolutely unbelievable, to have waited this long for an overstock item to be delivered! Over 6 weeks to wait, an the only reason they sent it was because I had replied to an Spam advert them. So basically, they forgot to send!

Ridiculous for such poor standards from a professional company. So I think this review is justified, informing other other collectors an taking your money elsewhere in future, as this is really terrible service from Royal mint. I have heard this from others, but fortunately not witnessed it up until now! 

6 weeks for an overstocked item! Shocking 👎👎👎

8 of march I placed order
Half was sent wrong. So returned 1 coin an after 2 phone conversations and email exchange 5 weeks later still don't have a refund
Royal mint??
Poor service
Never gonna buy anything again

My Spice Girls collectable coin is bright and 'minty'. I will treasure it always, just like I do their delicious music.

The coin was great quality and delivered quickly also nice collection when complete for my new grandchild

I can not give a good review as I purchased an item and royal mail said it was delivered. On the tracking it shows a picture of my door. I contacted regarding this and still heard nothing back. It's been stressing me out and worrying me. Both the royal mail and the royal mint are substandard. I dont know what to do im just hoping this gets sorted as soon as possible 🙏

Sehr gutes Design, hervorragende Verarbeitung, schnelle Vertragsabwicklung und Lieferung

Very easy to navigate and monitor!

Excellent value and condition. A real investment

Great choice of products. Good communication and quick delivery. I shall be buying from them again.

Without access to online account for 5 months as a result of their IT issues, repeatedly failed to fix. No proactive apologies/gestures to those affected. In excess of 2 hours spent on phone to call staff. Escalated to Head of Customer Services along with an additional complaint about poor experience of attempting to sell bullion, without reply.

Head of Customer Service eventually responded only after I sent a further recorded letter by post to HQ. Admitted to failing to meet her own Company Service Standards in timeliness. The response was inadequate and did nothing to address my inconvenience. My prior suggestion of a goodwill gesture ignored, my further reply is as yet unanswered.

Royal Mint falsely advertise an "Instant Quote" on their sales page - took 5 working days in my case. Not fit for purpose. They acknowledge the need to review use of the word "Instant" but continue to use a demonstrably false term anyway.

Something is deeply broken within the Royal Mint systems and processes. A sorry does not cut it against such inconvenience, especially when your Head of Customer Service compounds the matter by failing to meet own standards (by wide margin). No value/recognition of custom of over 7 years.

I ordered 4 coins for my adult son's collection, and they came very quickly. I was impressed by the efficiency, and the artwork and packaging of each coin, and I am sure he will be very pleased on his birthday!

Ordered a silver proof coin from the Great Engravers collection and it arrived with visible edge damage and on further inspection, damage on a lot of the milled edging. Its now finding its way back to the RM. With respect, please do not reply with the "sorry this was not up to our usual high standards", because its a broken record and sending out damaged goods seems normal practice these days. Where is the Quality Control process? That is the question I would like answered and why is damage that is obviously visible to the naked eye not picked up? Anyone buying from TRM is 50/50 whether they will get what they expect or have some signs of damage or lack of care. Really very poor service from a company that cannot be trusted to deliver the high quality flawless products they claim.