Call handler dealt with my enquiry friendly and efficiently. Listened to myself and gave me recommendations, to take , I am returning items, folder and 2 50ps coins as on a tight budget as I am... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Do not use this company. I made what I believed was a one-off purchase for a coin, only to later discover I had been signed up to a subscription without clear consent. There was no obvious or tran... Toon meer
Bedrijf heeft geantwoord
I have been collecting coins for a number of years and, for most of that time I've been using Westminster. Their sales team are very friendly, never pushy and will always accept your decision. R... Toon meer
Bedrijf heeft geantwoord
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contactgegevens
PO Box 4848, BH12 9GB, Poole, Verenigd Koninkrijk
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
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Absolutely awful experience.
Absolutely awful experience.
Having been a account customer since 2023 and ordering many coins and gold bullion, I have to say the last experience is awful.
I purchased a titanic coins in march as a birthday gift and it was lost in thr post. Not the envelope, the actual coin was lost due to very bad packaging. I captured the post man on our cctv delivering a opened white envelope from Westminster coins. The coin was missing along the way and it was clear the envelope used was not fit for purpose. I called Westminster coins and they offered a replacement.
The coin was alleged to have been send but again nothing has arrived.
When I called them they said to allow 2 weeks for delivery.
I now have to wait another 5 working days before calling to get a refund for a coin that won't turn up AGAIN.
I will in future source coins from other online sellers that will send out the coin as per the order.
Awful experience and needless to say I will be closing my account with Westminster coins once my refund has been received.
9 maart 2026
Review zonder uitnodiging
There to help
Always willing to help, give good advice and responsive to any queries.
22 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear you had a positive experience with us. Your support means a lot, and we look forward to helping you again in the future.
Save your money
Save your money. Useless coins and once you purchase they scam you into a subscription and take money from you account. DO NOT BUY is my advice.
15 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We want to reassure you that our intention is never to mislead or “scam” customers. When a product is part of a collection, details of the subscription are provided on the product page, during the checkout process, and in the order confirmation so customers can make an informed decision before purchasing.
All of our collections are completely flexible, meaning you can cancel at any time by contacting our customer service team or through your online account. If you ever receive an item you weren’t expecting, we also offer a 30-day free returns policy, allowing you to return it for a full refund.
We’re sorry this wasn’t clear in your case, and your feedback is really important in helping us improve how we communicate. If you would like us to look into your account or resolve anything further, please don’t hesitate to get in touch — we’re always here to help.
Great and lovely kind helpful people on…
Great and lovely kind helpful people on your customer service team. No problem in resolving the issue. It was sorted immediately after many frustrating interactions with your website and online portals. Please make your customers aware of your customer service phone number easier.
22 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your kind words about our customer service team – we’re really pleased to hear that your issue was resolved quickly and that you found the team helpful and supportive.
We’re sorry to hear that your experience with the website and online portals was frustrating prior to getting in touch, but it’s great that our team were able to step in and assist straight away. Providing a smooth and easy experience is very important to us, so your feedback is truly valuable.
We also appreciate your suggestion about making our customer service phone number easier to find. This is helpful feedback, and we will certainly take this on board as we continue to improve our service and accessibility for all customers.
If there’s ever anything more we can help with, please don’t hesitate to get in touch – we’re always here to help.
Do not use this company
Do not use this company. I made what I believed was a one-off purchase for a coin, only to later discover I had been signed up to a subscription without clear consent. There was no obvious or transparent explanation of any ongoing fees during the checkout process.
To make matters worse, they then took an additional £28 from my account. The lack of transparency around their subscription is extremely concerning.
I strongly advise others to avoid this company and be very cautious, as their practices feel misleading and unfair.
21 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback.
We want to reassure you that it is never our intention to mislead customers. Details of any Subscription Introductory Offer are provided on the product page, during the checkout process, within the order confirmation email, and again in the information sent with the first delivery. The ongoing monthly cost is also shown on the product page.
We’re very sorry this wasn’t clear in your case, and we understand how concerning unexpected charges can be. Please be assured that all subscriptions are completely flexible and can be cancelled at any time through your online account or by contacting our customer service team directly.
All items are covered by our 30-day returns policy, so if you’ve received anything you weren’t expecting, you can return it free of charge for a full refund.
Your feedback is extremely important to us, and we will use it to continue improving how we communicate subscription details. If you would like us to look into your account and resolve this for you, please don’t hesitate to get in touch — our team will be more than happy to help.
Very helpful
21 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear that you found our service helpful. Our team always aims to provide friendly and knowledgeable support, so it’s great to know this made a positive difference to your experience.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always happy to help.
Polite and fast responce to my request.
Polite and fast responce to my request.
Super product knowledge.
21 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review.
We’re really pleased to hear that you found our response polite and prompt, and that our team’s product knowledge met your expectations. Providing helpful and efficient service is very important to us, so your feedback is greatly appreciated.
We’ll be sure to share your kind comments with the team.
Freindly people.
I have found the staff, anyone in the office, very helpful and supportive. Also friendly at least l have a laugh with them. Thank you all for your help and time. And patience.🤗🤗🤗
21 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you so much for your kind words.
We’re delighted to hear that you’ve found our team helpful, supportive and friendly – it really means a lot to us. Creating a positive and welcoming experience for our customers is at the heart of what we do, so it’s wonderful to know you’ve even shared a laugh with the team along the way!
We truly appreciate your patience and your continued support, and we’ll be sure to pass your lovely feedback on to the team.
Call handler dealt with my enquiry…
Call handler dealt with my enquiry friendly and efficiently.
Listened to myself and gave me recommendations, to take , I am returning items, folder and 2 50ps coins as on a tight budget as I am not Working.
I have emailed you for barcode return sticker label to return good, I will get proof of postage incase items get lost in transit back to yourselves.
Kind regards,
Elaine Chapman 🌞
Thankyou,
20 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Dear Elaine,
Thank you so much for your kind feedback.
We’re really pleased to hear that our call handler was able to assist you in a friendly and efficient manner, and that they took the time to listen and offer helpful recommendations. Providing a supportive and understanding service—especially in situations like yours—is very important to us.
We can confirm that returning the items is absolutely fine, and it’s great that you’ll be obtaining proof of postage for peace of mind. Once your return is received, your refund will be processed promptly.
If you haven’t yet received your returns barcode, please don’t hesitate to get back in touch and we’ll be happy to resend it for you.
Kind regards,
The Westminster Collection Team 🌞
RIPOFF
If i could give a zero star that's what I would give because they don't make it clear that if you place an order you are also singing up to a subscription, as they have taken money out of my bank account i gave them a call to cancel and was told that no money would be taken and nothing else would be sent yet today a delivery from them was delivered so as i see it they are totally UNTRUSTWORTHY.
21 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you bringing this to our attention.
We’re especially sorry if it wasn’t made clear at the time of your cancellation that a further delivery may already have been in preparation for dispatch. We understand how frustrating this must have been, particularly after being advised that no more items would be sent.
Please be assured that you can return any unwanted items to us for a full refund. All deliveries are covered by our 30-day returns policy, and full return instructions will be included on the invoice inside your parcel. Once the items are received back with us, we will process your refund promptly.
If you need any further assistance with your return, our customer service team will be more than happy to help.
Your feedback is very important to us, and we will use this to improve how we communicate with our customers going forward.
Westminster Coin
Just wanted to update my details all done instantly thank you 🙂.
20 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback!
We’re really pleased to hear that updating your details was quick and straightforward. Making things easy and efficient for our customers is very important to us.
If you ever need any further assistance, our team is always here to help 🙂
Fantastic service
Fantastic service. Excellent customer service. Very impressed with the whole service.
21 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your kind words!
We’re delighted to hear that you found our service fantastic and that our customer service made such a positive impression. Providing a friendly, helpful, and efficient experience is always our goal, so it’s great to know we delivered this for you.
Your feedback really means a lot to us, and we look forward to assisting you again in the future.
Quick response great service
20 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear that you received a quick response and great service. Providing a prompt and helpful experience is very important to us.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Westminster Collection Team
Lovely coins
The coins are absolutely STUNNING! Very beautiful!
20 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your wonderful review!
We’re delighted to hear how much you love the coins and that you find them so beautiful. It means a lot to us to know our products are being enjoyed and appreciated.
If there’s ever anything we can help you with as you continue your collection, please don’t hesitate to get in touch.
Kind regards,
The Westminster Collection Team
Charged me £30 when I had never agreed…
Charged me £30 when I had never agreed to a subscription, the subscription they said I started apparently started on the 22nd of March, it hasn't been a month and I've been charged.
20 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your review. I’m really sorry to hear about your experience and understand how frustrating this must be.
We aim to make all subscription details clear at the point of purchase, including when a product forms part of an introductory offer that continues as a collection. This information is shown on the product page, during checkout, and in your order confirmation. I’m sorry if this wasn’t clear in your case.
Regarding the charge, subscription items are typically sent at set intervals, which may be less than a full calendar month from the initial order depending on the collection schedule. However, this should always be communicated clearly, and we appreciate your feedback on this.
Subscriptions can be cancelled at any time, and all items are covered by our 30-day returns policy for a full refund. If this hasn’t already been resolved, please contact our customer service team so we can look into your account and put things right as quickly as possible.
Kind regards,
The Westminster Collection Team
I needed to cancel my subscription and…
I needed to cancel my subscription and Westminster were very prompt in refunding my monies.
Thank you for your help.
Cheers Adrian
20 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to leave such a kind review, Adrian.
We’re really pleased to hear that your subscription cancellation and refund were handled promptly, and that our team was able to help you efficiently. Providing a smooth and supportive service is very important to us, so it’s great to know this was your experience.
If you ever need any further assistance in the future, please don’t hesitate to get in touch – we’re always happy to help.
Kind regards,
The Westminster Collection Team
Missing Pieces
I have been collecting coins for a number of years and, for most of that time I've been using Westminster. Their sales team are very friendly, never pushy and will always accept your decision.
Recently, I had to call as an installment of an ongoing collection had arrived with the envelope not sealed and the contents missing. The lady I spoke to checked their availability, and dispatched a replacement the same day (Wednesday). The replacements arrived within two days (Friday).
It's a great company to deal with, and I'll be sticking with them.
15 april 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your fantastic and detailed review.
We’re delighted to hear that you’ve been collecting with us for a number of years and that our sales team have consistently provided a friendly and respectful service. It’s especially great to know you feel comfortable making your own decisions without any pressure—that’s exactly how we want our customers to feel.
We’re also very pleased that our team were able to resolve the issue with your missing delivery quickly and efficiently. Ensuring problems are handled promptly is really important to us, so it’s wonderful to hear your replacement arrived so swiftly.
Thank you again for your continued support—it truly means a lot to us. We look forward to helping you grow your collection for many more years to come.
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