Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Toon meer
Bedrijf heeft geantwoord
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The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Toon meer
Bedrijf heeft geantwoord
The annoying thing about Westminster collections is the hard-driven sales tactics, cold calls out of the blue trying to sell me coins that I don’t want! Then a pile of unwanted mail shots arrived aga... Toon meer
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contactgegevens
PO Box 4848, BH12 9GB, Poole, Verenigd Koninkrijk
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Gemiddeld
5K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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My problem was sorted
My problem was sorted. Westminster had 2 email addresses for me. They now have just the email I use.
24 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your feedback. We're pleased to hear that the issue has now been resolved and that we were able to update your account with the correct email address. We appreciate you taking the time to let us know.
Terrible company. Avoid them
Not even one star is good enough for this absolutely terrible company.
Partly my fault for not reading the small print but Untortunately I didn't I just went ahead and ordered it the poppy coin I thought was just a one off purchase. Then I found out through a confirmation email that I was entering into a monthly subscription which after the initial purchase you then have to pay £27.99 a month for an UNSPECIFIED period.
I still haven't received the coin, I ordered on the 16/09. I've tried to cancel the order on the website but it will not let me log into the account. When I try It says the account is deactivated, and says in which case you'll need to get in touch with us using the details on the contact page. But there is no contact details anywhere on the website! there's no way of doing anything on the website without logging into it just takes you around in circles.
I found the email address elsewhere. They are NOT replying to my emails and there is no contact telephone number.
Ive even tried to leave several negative reviews on their Facebook page but even that doesn’t work it just gets declined. The only thing I’ve been able to do is get in touch with my bank to block the payments.
A terrible, shady company all around you would do well to avoid.
16 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re very sorry to hear about your experience and understand your frustration, particularly as you are still waiting for your order and have experienced difficulties accessing your online account and contacting us.
Information regarding a subscription is provided during the ordering process and in the order confirmation, but we’re sorry that this wasn’t clear to you when placing your order.
We are currently working hard to respond to our emails as quickly as possible and apologise that you have not yet received a response. We have requested your details privately through Trustpilot so that we can look into your order, account access and subscription concerns and provide you with the appropriate assistance.
Resolved Enquiry
Your, W C/S/A,
Resolve my Enquiry quickly & Efficiently
24 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your kind feedback. We're delighted to hear that our Customer Service team resolved your enquiry quickly and efficiently. We really appreciate you taking the time to share your experience.
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that whenever you've had a problem, our team has been able to sort it out straight away. We really appreciate your support and look forward to helping you again in the future.
Good morning to the Westminster collection/change checker
Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not touched until the goods are despatched (5 star for that) I find them extremely brilliant. I do not buy from any other coin companies. Kind regards Jeff
25 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Good morning Jeff, thank you for your fantastic review and for your continued support. We're delighted to hear that your coins arrive in outstanding condition and that you're pleased with our payment and despatch process. It means a great deal to know that you choose The Westminster Collection and Change Checker for your coin collecting. We look forward to helping you continue to grow your collection. Kind regards, The Westminster Collection
Terrible customer service
It has been a week since I have been corresponding with them regarding my account which they wont let me log into. They are not sending me the password resetting link as well even though I ask them regularly via email. Their correspondence is an absolute joke and time wasting. I am still worried they will use my card details and charge me for something I have not ordered. Their activities are very suspicious given the fact that they are not letting me sign into my account which has all my sensitive details such as address and card details.
25 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re very sorry to hear about your continued frustration and concerns regarding access to your account.
Following your previous review, we sent a request through Trustpilot asking for your details so that we could locate your account and investigate the issues you have raised. Unfortunately, we have not yet received a response to this request. We genuinely want to look into this for you and get the problem resolved, but we are unable to access or discuss your account without the information needed to identify it.
We’re also sorry that you have been waiting for a response to your emails. We are currently experiencing a high volume of enquiries, and our team is working hard to respond to everyone as quickly as possible.
Please respond to our Trustpilot request with the requested details so that we can locate your account, investigate your concerns and help get this resolved for you.
Lady that sorted my query out was…
Lady that sorted my query out was brilliant very friendly and helpful in customer service.First one I spoke to in ordering didn't want to know she said, I will put you through to customer service and straight away hung up
22 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to leave your review. We're really pleased to hear that the member of our Customer Service team who resolved your query was friendly, helpful and provided such a positive experience.
We're sorry, however, that your initial contact with our ordering team did not meet the same standard and that the call was disconnected while you were being transferred. We appreciate your feedback and are glad that our Customer Service team was able to help and get your query sorted.
Professional service
My query was dealt with quickly and professionally by a very polite customer service representative.
24 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review. We're really pleased to hear that your query was dealt with quickly and professionally and that our Customer Service representative was polite and helpful. We really appreciate your feedback and will be sure to pass your kind comments on to the team.
Ordered a commentate ‘Friends’ coin…
Ordered a commemorative ‘Friends’ coin under the impression it was a one off purchase. Absolutely livid to find I’ve been enrolled in a subscription and £31.98 has left my account for a further delivery I knew nothing about! Contacted them to be told it’s already been dispatched therefore to get a refund I’ll need to return the item. Time consuming, frustrating and highly misleading!!!!
24 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re sorry to hear about your experience and understand your frustration. We always aim to make customers aware when a purchase is part of a subscription collection. Information about the collection is provided during the ordering process, in the order confirmation and with the first delivery.
Our collections can be cancelled at any time, and if a further item has already been dispatched, it can be returned free of charge in line with our 30-day returns policy for a full refund.
We’re sorry that the subscription was not clear to you when you placed your order and for the inconvenience caused by having to return the latest delivery. We appreciate you taking the time to share your feedback.
Grat selection
Website easy to use and a stunning selection of coins stamps
23 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review. We're delighted to hear that you found our website easy to use and enjoyed the selection of coins and stamps we have available. We really appreciate your feedback and hope you enjoy adding to your collection.
The sales practice seems deceptive
The sales practice seems deceptive, it isn’t abundantly clear that you’re being signed up to a subscription service selling you 50p for £30 per month.
I hadn’t noticed they attempted to take the funds until I was contacted by my bank (I have automatic declines set for reoccuring card payments) and immediately went to their website and discovered a subscription. This was cancelled but they then sent me a payment reminder for £32.
I contacted customer service and having been on hold for c.20mins, I managed to speak to a representative, who got the charges removed.
1 star for deceptive sales practices
2 star for resolving the dispute with no pushback.
22 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry that the subscription details were not clear to you when placing your order. Information about the collection is provided during the ordering process and in the order confirmation, and subscriptions can be cancelled at any time through your online account or by contacting us. We also apologise for the wait when calling us, but we're pleased our customer service team was able to resolve the charges for you without any further issue. Your feedback is important to us and helps us improve how we communicate with our customers.
Had a query that could not be answered…
Had a query that could not be answered online, on phone call and Mark dealt with it quickly, efficiently and professionally.
Very impressed
23 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that Mark was able to resolve your query quickly, efficiently and professionally. We'll be sure to pass your kind comments on to him, and we really appreciate you taking the time to share your experience with us.
Excellent professionalism
Excellent professionalism! Warm manner, empathetic, and efficient in outlining a solution to the matter at hand.
22 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that you received such professional, warm and empathetic service, and that our team was able to provide an efficient solution. We really appreciate you taking the time to share your experience with us.
A great company with lovely people
The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always very high quality and good value for money. Orders are packed well and arrive within the stated timeframe. Thank you.
22 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review. We're delighted to hear that Mark was able to answer your subscription query quickly and efficiently, and that you've always received great service from us. It's also wonderful to hear that you're pleased with the quality and value of our collectables, as well as the packaging and delivery of your orders. Thank you for your continued support.
As usual polite and informative.
As usual, the response was polite, and informative.
In the Chinese Zodiac, the Year of the Goat, or Sheep, depends, in part, on location, and still refers to the same position in the cycle.
So in 2027, the year will be either the Year of the Goat, or of the Sheep.
22 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We're pleased to hear that, as usual, you found our response polite and informative. We also appreciate you sharing your comments about the Year of the Goat or Sheep and the differences in terminology. Thank you for taking the time to leave your review.
Account query
The advisor I spoke to was very helpful and treated me with respect as I did him.
22 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your kind review. We’re really pleased to hear that our advisor was helpful and treated you with respect. Providing friendly and helpful service is very important to us, and we appreciate you taking the time to share your experience.
Very polite and helpful
Very polite and helpful. Took time to help with the new returns method. Thank you.
21 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We’re so pleased to hear that our team was polite and helpful and took the time to guide you through our new returns method. We really appreciate you taking the time to leave us a review.
I ordered a ‘Windy Miller BU 50p Coin’…
I ordered a ‘Windy Miller BU 50p Coin’ in “August” but nothing arrived! I sent a reminder email but didn’t get an answer. I guess these guys are a scam. Wasting £10 may seem nothing to some but it is to me, this was a little gift to myself, which I was really looking forward too. An update. (I sent them my details as requested on their reply but still no coin. I guess they wanted to look good by asking me for my details to make it look like they were going to do something) :-(
21 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear that your Windy Miller BU 50p Coin has not arrived and that you did not receive a response to your email. We completely understand how disappointing this must be, especially as the coin was intended as a little gift to yourself that you were looking forward to receiving.
We have requested your details so that we can investigate your order and find out what has happened. Once we receive these, we’ll be happy to look into this further for you.
Ordered a free RAF Spitfire gold plated…
Ordered a free RAF Spitfire gold plated 50p and Lapel badge. Paying postage at £4.99.
Received the 50p but no lapel badge. Notified Westminster via online webpage.
Received a reply a few days later with attached letter - stating how to return the coin and request either a refund or replacement!
Tried umpteen times to complete a returns label via Royal Mail (both on my phone and iPad) but the address field will not upload my address.
Cannot continue this indefinitely- so contacted Westminster again via my online account requesting they send me a QR code to take to local post office for them to scan and print returns label!
I cannot understand why Westminster just didn’t apologise and send me the lapel badge - but if they want the coin back - I’m happy to receive a refund and stop buying from them.
After submitting this review - they have seen common sense and are sending me the lapel badge.
Why did it take a negative review for them to be told the common sense solution and avoid all this non essential communication?
Westminster get your act together
21 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re very sorry for the inconvenience and frustration caused by the missing lapel badge and the difficulties you have experienced trying to arrange a return.
I have looked into this for you and arranged for a replacement of the missing lapel badge to be sent, so there is no need to return the coin.
We are aware that the Royal Mail returns portal is currently experiencing some issues, and we are working to get this resolved as soon as possible. We apologise for the additional inconvenience this has caused.
I have also emailed you directly to confirm that the replacement has been arranged. We’re sorry again for the error with your original order and appreciate your patience while we put this right.
Lost order
My order seems to be lost in the post! Explained the situation and my concerns and was offered a replacement or refund without question. A wonderful experience and thank you to Diane who was happy to resolve everything for me. She was amazing and explained what to do IF the original order turned up. Thank you so much for all your help I honestly wish all firms had a brilliant customer help line like yours.
Jim
18 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi Thank you so much for your wonderful feedback, Jim! 😊 We’re sorry your original order went astray, but we’re delighted Diane was able to put your mind at ease and get everything resolved for you. We’ll make sure your lovely comments are passed on to her – we know she’ll really be thankful for them. Thanks for your kind words about our Customer Services team and for taking the time to share your experience with us! Sally
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