Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Toon meer
Bedrijf heeft geantwoord
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The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Toon meer
Bedrijf heeft geantwoord
The annoying thing about Westminster collections is the hard-driven sales tactics, cold calls out of the blue trying to sell me coins that I don’t want! Then a pile of unwanted mail shots arrived aga... Toon meer
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contactgegevens
PO Box 4848, BH12 9GB, Poole, Verenigd Koninkrijk
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Gemiddeld
5K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Westminster Collections Customer Services Department…
Westminster Collections, their Customer Services Department were,polite, prompt and professional. I highly recommend them.
18 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for your wonderful feedback and recommendation! We’re delighted to hear that you found the team polite & professional. We’ll be sure to share your kind words with the team – they’ll be very much appreciated! Sally
I've used Westminster off and on for …
I've used Westminster off and on for a number of years never any problems, helpful when I missed a couple of payments due to card change and forgot to inform them very helpful
18 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for your kind review and for choosing Westminster over the years! 😊 We’re pleased our team was able to help when your card details changed and get everything sorted for you. We really appreciate your continued support and look forward to being here whenever you need us. Sally
Customer service assistant was very…
Customer service assistant was very clear, effective and effective.
The company is very reliable.
18 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for your lovely feedback! 😊 We’re delighted to hear that Diane provided you with clear and helpful service. We’ll be sure to pass your kind comments on to her – she’ll be so pleased to know she made a positive difference to your experience with us!
Easy access
The gentleman that dealt with my enquiry was very helpful and patient.I am not very tech savvy and would always prefer to speak to a human being and this site made that a very easy process.
16 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review. We're so pleased to hear that our team member was helpful and patient, and that you found it easy to speak to someone about your enquiry. We understand that not everyone is comfortable using technology, so we're always happy to provide friendly, personal support when you need us.
The company's product is off a high…
The company's product is off a high quality very professional presentation
16 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review! We're delighted to hear that you're pleased with the high quality of our products and their professional presentation. We really appreciate your positive feedback.
First class
Quick call answering and the guy in customer services was polite and delt with my problem immediately 16
15 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review! We're pleased to hear your call was answered quickly and that our customer service team member was polite and able to resolve your problem immediately. We really appreciate your kind feedback.
Great customer service.
I ordered two coins but can’t afford the subscription so I cancelled it via email. The cancellation request was straightforward and dealt with quickly. Really great service.
16 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that cancelling your subscription by email was straightforward and dealt with quickly. We really appreciate your kind feedback about the service you received.
Trap you into a subscription against your knowledge
Brought a zog coin for my wife and got trapped into a subscription, even though I selected NO on all reoccurring collections online. It states on the email I received that there was no subscription. A few days later £30 was then taken out of my bank, I contacted them by phone on the 15th to no avail, I then emailed them to which I had no reply. I called them this morning (16th September 2026) only to be told its a subscription and I should've checked, when I informed the worker that I did check and selected no, they were quite rude about it and advised me that I wouldn't be getting any refund until the coin collection they have sent out for delivery (without my consent or knowledge) is returned to them. Absolutely terrible!
16 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience and understand your frustration, particularly as you were not expecting a further payment or delivery.
We would like to clarify that there isn’t an option during our online checkout to select ‘NO’ to all recurring collections. Where a purchase includes a Subscription Introductory Offer, information about the collection is provided during the ordering process and in the order confirmation. We’re sorry if this was not clear when you placed your order.
We’re also sorry that you haven’t yet received a response to your email. Our team is currently working through our emails and we aim to respond within 48 hours.
We’re particularly disappointed to hear that you felt our adviser was rude when you contacted us. This is not the friendly and helpful service we aim to provide, and we appreciate you bringing this to our attention.
As the collection has already been dispatched, it will need to be returned to us before the refund can be processed. We appreciate how frustrating this situation has been and apologise for the experience you’ve had.
The Team listened to my requirements…
The Team listened to my requirements and made the changes required. Excellent
15 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your excellent review! We're delighted to hear that our team listened to your requirements and made the changes you needed. We really appreciate your positive feedback.
They spent my money!
I bought one coin as a gift for someone and they then used my card to pay for something else!
An absolute joke and will never use or trust again!
Disgusting
15 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re sorry to hear about your experience and understand why an unexpected payment would be concerning. We will always notify you if a purchase activates a subscription, with information provided in the advertisement, throughout the online checkout process and in the order confirmation. We also provide a letter with the first delivery outlining what to expect from the collection.
All collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you have received an unexpected delivery, our customer service team will be happy to help you with the next steps.
If I could give no stars I would!
Westminster Collection - Beware Folks!
I ordered and paid postage for a coin that was deemed FREE. Then I noticed a payment for almost £29 and called to ask what it was. I was told they’d sent a coin I never ordered. I said I never asked for this and they said but that’s what we do. When people opt for the free coins it is part of a collection and the first coin in the set is sent out and it is only after the coin has been delivered can the person contact them to say if they don’t want it, otherwise they will receive a coin every month until the collection stops. Then they have to return the coin. I sent it back in the envelope it arrived in and wrote the return address. They are saying I should have taken it to the post office and got proof of posting. Therefore saying they have not received it.
I am absolutely disgusted that they can do this to people. £29 may seem little to some people but I have to work 2 hours for that, not to have it taken from my bank account. I will never order from them again. Please be warned, before you think you’re getting a coin for free and only paying postage, that is far from the truth.
15 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand your frustration regarding the unexpected payment and subsequent return.
We will always notify customers if a purchase activates a subscription. Information regarding the collection is provided in the advertisement, throughout the online checkout process and in the order confirmation email. We also include a letter with the first delivery explaining what to expect from the collection. All collections are of no obligation and can be cancelled through your online account or by contacting us directly.
We’re sorry to hear there has been an issue with your returned item. We appreciate that £29 is a significant amount of money and understand why this situation has been upsetting. Thank you for sharing your feedback with us.
Nice products and helpful staff BUT oh dear... .......
Nice products and helpful staff.......
But the website / account handling systems lets things down as both are unbelievably poor.
The password recovery emails do not arrive - yes I did, repeatedly, check my spam and bin folders.
This makes monitoring / managing your account somewhat problematic.
An email direct to the firm closing my account WAS answered promptly and efficiently.
I then received a request from them to submit a Trustpilot review......with an unworking / broken link. Kind of underlines the point.
In summary: nice merchandise but beware of the automatic subscriptions and the not-fit-for-purpose on-line account systems.
15 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for taking the time to share your feedback. We're pleased to hear that you like our products and found our team helpful, and we're sorry that your experience with our online account system has been frustrating.
We appreciate that being unable to receive a password recovery email made managing your account difficult, and we're also sorry that the Trustpilot link you received did not work. We're glad our customer service team was able to respond promptly and efficiently when you contacted us directly to close your account.
Information about our subscription collections is provided during the ordering process and in the order confirmation, and collections can be cancelled at any time. Thank you for highlighting your experience with our online systems; your feedback is important and helps us identify areas where the customer experience can be improved.
**Very disappointed
**Very disappointed – subscription was not clearly explained**
I had a very disappointing experience with Westminster Collection
I received a leaflet offering what was presented as a **free coin**, with postage and packaging to pay. Based on the information provided, I believed I was simply ordering the free coin. I did not knowingly agree to a recurring monthly subscription or collection.
After placing the order, I discovered that I had apparently been signed up to a monthly subscription . I immediately contacted customer services and clearly requested that **all subscriptions be cancelled**, that no further payments be taken, and that any charges already taken be refunded.
Instead of addressing my request, their response told me that if I did not want the monthly collection, I should simply let them know after receiving my first delivery. This was particularly frustrating because I had already made it clear that I did not want the subscription or even the first delivery.
I feel that the subscription was **not made sufficiently clear at the point of ordering**, and I feel misled by the way the free coin offer was presented\.
I have now asked them to cancel everything immediately, including the order, subscription and any associated account, and to confirm that no further payments will be taken\.
**Very poor customer experience and very disappointing communication from customer services\.** I would strongly recommend reading the terms and subscription details extremely carefully before accepting any “free coin” offer\.
15 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. Our intention is never to mislead, and we do our best to make the details of our Subscription Introductory Offers clear in the advertisement and throughout the ordering process.
We’re also sorry that our response did not address your cancellation request as clearly as it should have. Collections are of no obligation and can be cancelled by contacting us or through your online account. If you receive an unwanted delivery, our deliveries are covered by our 30-day free returns policy and can be returned for a full refund.
We appreciate how frustrating this experience has been, and your feedback regarding both the offer and our communication is important to us.
Very helpful customer support team
15 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that you found our customer support team very helpful. We really appreciate your feedback.
Always helpful and always solve the…
Always helpful and always solve the problem to the customers satisfacturing evidence
14 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that you always find our team helpful and that we are able to resolve any problems to your satisfaction. Providing excellent customer service is very important to us, and we really appreciate your kind words.
I often have problems using online …
I often have problems using online sites. I had more thañ 1 thing I wanted to do. I found using the phone a lot easier. The lady who helped me was very helpful and very patient with me. Also I was not hanging on the phone very long before I was put through to a customer assistant. Excellent service . Well done Westminster collection.
14 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review. We're so pleased to hear that you found contacting us by phone easy and that you didn't have to wait long to speak with our team. It's wonderful to know that our customer service adviser was helpful and patient while assisting you with everything you needed. We really appreciate your kind words and are delighted you received excellent service from The Westminster Collection.
They may be a 'legitimate' company
They may be a 'legitimate' company, but their subscription service is difficult to navigate and cancel. I don't want items each month from this, and companies like it. The process for cancellation needs to be far simpler and accessible. I waited weeks to be able to access my account to stop the continuous payment authority. I've now cancelled all payments , by contacting my bank.
15 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re sorry to hear about the difficulties you experienced managing and cancelling your subscription. Our collections are of no obligation and can be cancelled through your online account or by contacting our customer service team directly.
We appreciate your frustration at having to wait to access your account, particularly when you wanted to stop further payments. Thank you for taking the time to share your feedback. We understand how important it is that managing and cancelling a subscription is clear and straightforward, and your comments are valuable to us.
I've received unsolicited goods
I'm SO angry!
I bought a one-off, single pin badge for an elderly gentleman and Westminster Collection has now signed me up for a subscription without my knowledge or agreement and sent me unsolicited items. This is despite me checking with them that I had not inadvertently been signed up just by ordering the one pin.
Now I have the inconvenience of packing and posting their item back to them when I am extremely busy trying to get ready for a trip abroad.
Shame on you, Westminster Collection, for this underhanded way of getting orders!!
14 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re really sorry to hear about your experience and understand your frustration, particularly as you had previously contacted us to check whether you had been signed up to a collection.
Our intention is never to mislead our customers. Where a purchase activates a subscription, information about the collection is provided during the ordering process, in the order confirmation and with the first delivery. All our collections are of no obligation and can be cancelled through your online account or by contacting us directly.
We’re sorry that you received an unexpected delivery and for the inconvenience caused at such a busy time. Unexpected deliveries can be returned free of charge under our 30-day returns policy for a full refund.
Thank you for taking the time to share your feedback. We appreciate how important it is that the nature of our subscription offers is communicated clearly.
The agent I talked to was very polite…
The agent I talked to was very polite and helpful every thing went very smoothly thanks very much
14 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that our team member was polite and helpful and that everything went smoothly. We really appreciate your feedback.
Scam subscriptions and refund policy
I ordered a commemorative coin for my husband for £1.50 and took advantage of an offer for a similar one. Within a couple of weeks I was charged £63 for 2 automatic subscriptions I was unaware I’d been signed up for. I returned these as per their refunds policy using their prepaid labels. 3 weeks on and I still haven’t been refunded despite their policy stating they will refund within 10 working days and it is impossible to speak to a person as their chat bot can’t help with this and the link on their chat bot to speak to a representative does not work and there is no phone number for customer services. AVOID THIS COMPANY AT ALL COSTS.
Update: the reply from Westminster Collections just about sums up my experience.
I wrote that it’s near impossible to get to talk to someone in customer services as there’s no phone number and you can’t get past their chat bot so their reply is “contact our customer services and we will sort out your refund for you.” You couldn’t make it up really!
14 september 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re very sorry to hear about your experience and understand your frustration, particularly regarding the subscriptions and the delay in receiving your refund.
We do our best to make the details of our Subscription Introductory Offers clear. Information about the collection is provided during the ordering process, in the order confirmation and again with the first delivery. All collections are of no obligation and can be cancelled through your online account or by contacting us.
We’re also sorry to hear that you’ve had difficulty getting in touch with our customer service team and that you’re still waiting for your refund after returning the items. This is not the level of service we aim to provide. Please contact our customer service team so that we can look into the returned items and your outstanding refund for you.
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