I always a a very professional experience on every wig ourchase and tis keeps me coming back to RPGhair for my wig purchases. Special mention to Betty is always updates me on the progress og my delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great customer service great quality of Hair been ordering from them for years. Try other companies, but always come back to them RPG Hair. Now this is the only company I will order from.
Bedrijf heeft geantwoord
The removable band slot has come apart on the first slot. The hair combs out in long strands, which indicates it that the hair is not stable in the lace area, with the potential of going or having bal... Toon meer
Bedrijf heeft geantwoord
RPGHAIR is my go to hair company !!! Love the hair, love the customer service. I am very satisfied. I have been order from this compagny more than 5 years now 🥰
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rpghair.com is a Professional human hair store, providing good quality Wear & Go 9X6 lace wigs & 13X6 HD Lace wigs & hair weaves with affordable price. You’ll find lots of quality affordable products at Rpghair.com. With the principle of small profits but quick turnover, we can provide you with quality products with competitive prices.
Contactgegevens
Verenigde Staten
- rpghair@gmail.com
- www.rpghair.com
4,3
Uitstekend
26 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Order ONLY if you can wait for all the hiccups this company has
Placed order and for the second time was emailed to change my order, why is the order available for me to purchase if the product is not in stock? Do not order if you have an event of time sensitive place you are ordering for, the hair won’t be there in 7-10 days like the site says.
11 augustus 2022
Review zonder uitnodiging
Antwoord van RPGhair
Dear Crys,
Thank you for sharing your experience. We’re sorry for the inconvenience and frustration caused by the additional communication regarding your order.
We understand how disappointing it can be to place an order expecting a specific item and then be contacted afterward about making a change, especially when you have a time-sensitive need. We also understand your concerns regarding the processing time.
We sincerely regret that the ordering experience did not meet your expectations. Customer feedback like yours helps us identify areas where we can improve our inventory management, order communication, and overall service.
Thank you for giving us the opportunity to learn from your feedback.
Best regards,
Customer Care Team
RPGHair
Very Poor Quality- Buyer Beware
Very Poor Quality- Buyer Beware
After watching an RPG install, I decided to make a purchase!! Big mistake, the wig was of poor quality, the lace was not swiss, it was extremely coarse and abrasive. Shame on you.
6 mei 2022
Review zonder uitnodiging
Antwoord van RPGhair
Dear C GEE,
Thank you for taking the time to share your experience. We’re sorry to hear that the wig did not meet your expectations.
We understand your concerns regarding the lace texture and overall quality. We take product quality seriously, and we regret that the lace did not feel as you expected based on your experience with our installation content.
We always aim to provide accurate product information and quality products, and we appreciate you bringing your concerns to our attention. Your feedback has been shared with our team as we continue to improve our products and customer experience.
Best regards,
Customer Care Team
RPGHair
RPG hair is dry and frizzy
RPG hair is dry and frizzy, do not buy! On 4 occasions, they let me order the hair and take my money. I received an email stating the hair I'd ordered is not available. They try to give me an alternative and its not what I want, but I'm left with no other options. The product is sent on their time so I'm always rescheduling my hair appointment. I'm spending close $400, my stylish stated that hair is not raw and virgin. And the closure mats up asa it washed. People goto another company!
23 april 2022
Review zonder uitnodiging
Antwoord van RPGhair
Dear Mel,
Thank you for taking the time to share your experience. We’re truly sorry that your orders from four years ago did not meet your expectations.
We understand how frustrating it must have been to receive an order update after placing your purchase, especially when an item was unavailable and you had to adjust your plans and hair appointments. We’re also sorry to hear that you were disappointed with the hair quality and experienced matting after washing.
Although this was several years ago, we take your feedback seriously. We have been continuously working to improve our product quality, inventory management, order communication, and overall customer service.
We sincerely apologize that your experience with us at that time was not a positive one, and we appreciate you sharing your honest feedback.
Best regards,
Customer Care Team
RPGHair
Poor Hair Quality- Dry and Brittle
I received my unit and installed it on Feb 24,2022. The unit was decent when I received it but now only after 5 days following the install it has become dry and brittle. I have to mist the hair every morning just to make it manageable. I own several curly human hair units and this unit is my LEAST favorite. I sleep in a satin bonnet and yet the unit sheds and becomes very poofy. I think this unit was constructed using low quality hair. I sent an email to RPG Hair and did not receive a response.
I do not recommend purchasing a unit from this company. The quality of the hair is not good and customer service is even worse.
3 maart 2022
Review zonder uitnodiging
Antwoord van RPGhair
Dear Consumer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with RPGHair four years ago did not meet your expectations.
We understand that product quality and customer service are important parts of the overall shopping experience. While this order was placed several years ago, we truly value your feedback and have continued to improve our products, quality control, and customer service processes over the years.
We appreciate you sharing your experience and giving us an opportunity to reflect on how we can continue to do better.
Best regards,
Customer Care Team
RPGHair
I ordered a wig and sure enough it came…
I ordered a wig and sure enough it came from China, poor quality not even the style I ordered, Stay away because I'm not certain anyone wants anymore hair from China and especially the quality and lack of customer service. Just a waste of money.
20 april 2020
Review zonder uitnodiging
Antwoord van RPGhair
Hello, this is Tina from Rpghair.com. Sorry to hear that you had problems with our hair. Could you please let me know your order number? We would like to check it and try our best to help you. If you have any problems with our hair, you can feel free to contact us via email: service@rpghair.com
THE WIG IS A NO GO!!!
I don’t know what is going on and if they only send good products to influencers. But I received this wig and it was horrible. Almost no preplucking.. weird layers and I asked voor an 18 inch, but only one layer was 18 inch. The rest of the layers were 12/14/16 inch. A NO GO for me!! And it even didn’t look natural. Also does it shed a lot, my whole house was full of fallen hair. The 150 density is super tin, and even more with all that hair falling out. Goodbye to my 150 euro for a wig I only wore once... be carefull with what influencers present you. They send most of the time a good to influencers. I wish someone wrote a review like this before, so I was warn. But whatsoever its your choice. My choice is to never buy from this company again!!
17 oktober 2019
Review zonder uitnodiging
Antwoord van RPGhair
Dear Cloe,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with RPGHair seven years ago did not meet your expectations.
We understand that the wig did not work out for you, and we regret that you were disappointed with your purchase. We also want to clarify that we do not provide influencers with different-quality products. We aim to offer the same level of product quality and service to all of our customers.
A lot has changed over the past seven years, and we have continuously worked to improve our hair quality, wig construction, quality control, and customer service.
We truly appreciate your feedback and the opportunity to reflect on our past customer experiences as we continue to improve.
Best regards,
Customer Care Team
RPGHair
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