Rubbersole.co.uk Reviews 

Order number 1020440--486844548
This item was left outside & both cardboard boxes were wet including the item.
I’m unable to explain this in the returns section

I mean, they did give me the money for the incorrect shoes back quickly, but I still spent £5 on postage to be sent incorrect shoes, which they didn't refund.
The shoes were listed as a 'size 8.5 (7.5)' and the listing said to order a half size down as they were coming up big. I had numerous conversations with customer support to check what was actually being sent out, as a 7 I'd tried elsewhere was too small and I am a 7.5. I was assured I would be sent a 7.5, and what came? a 7. Oh dear. Back they went. Can I have my £5 back please? The listing was so confusing I'm not surprised it went wrong.

Excellent price, arrived on time, and free delivery.

Great price, great delivery time.

Competitive price, good communication and delivery on time. No problems at all, would recommend.

I telephoned the customer service line before buying (seemed the only way to contact them). Answered very quickly, politely, and answered my questions. They probably do need another method though for people that can't communicate on the phone.

Firstly I asked about the amount of information they ask for when you order. For example, date of birth is a mandatory question! I obviously didn't want to share such personal information just to buy a pair of shoes. There were some other intrusive questions on the form.

Secondly I checked import duties on some of their shoes which are made abroad and was impressed the customer service person knew the answer and even explained which country warehouse the shoes would come from the delivery timeframe did to a public holiday in France!

Shoes arrived - I love them!

Quick delivery and great offer!

I just want to say what great customer service i received. I ordered a pair of really well priced Birkenstocks and in the middle of moving homes stupidly put my old post code and new address, of course the Evri guy didn’t have a clue and sent it back. Before they even received the item the lovely lady at Rubbersole sent a new pair out. Got through on the first call writhing minutes and the lady was so helpful, thank you

Absolutely dire!☹️ wish I could give zero stars. Ordered 2 pairs of Havaianas cost £73 and didn't even get an email from the company, just took my money and that was that...nothing! 3 weeks on no flip-flops, no correspondence, no one answering customer service on the 5 times I tried. Thank God I paid by PayPal as they refunded me my full money back. Never again!!! Horrendous company!!!

Straight forward transaction. Shoes are great!

Recent trainer order. No issues at all. Would not hesitate to use again.

Fantastic service, so impressed by speed of delivery and then, when I needed to return a pair (I’d ordered 2 sizes), the return process was fastest I’ve experienced. So impressed & the sandals were beautiful, exactly as the picture. Would definitely purchase from them again!

Rubbersole dispached my order quickly and it arrived sooner than I thought it would. They kept me informed all through the process. unfortunately the item I had ordered didn't fit so I requested a return. This process was one of the easiest I have experiences and a refund was made very quicly. I will be using Rubbersole in the future because their customer service is brilliant.

Ordered a pair of Buffalo trainers which are very difficult to get anywhere especially in my size. I read the reviews on here but having bought from Rubbersole before and had no problems decided to order again.
The shoes turned up two days late but they were worth the wait. Brand new, in a box and fit perfectly. I would buy from Rubbersole again.

I recall looking at the reviews before ordering and I was hit and miss whether to order... But the shoes I wanted couldn't be found anywhere else so I decided to order anyway. I've personally had a great experience with zero issues. Shoes arrived quickly and in perfect quality!

Ordered online a pair of Buffalo Aspha boots, very difficult to get anywhere else now. I read the reviews on here and was slightly put off, but decided to order in the end.
The shoes arrived on the day predicted, boxed up perfectly, and the shoes arrived great! Right size, brand new, all perfect.

I sent an email and photos showing shop spoiling on my trainers and have yet to receive a response.

Not having previously heard of Rubbersole and after reading some fairly negative reviews, I was a little reluctant to place an order; I decided to chance it and I am pleased I did. Their customer service is impressive. It is refreshing to be able to easily contact an online trader by phone, to have them answer and to be able to hear and understand them clearly.

Terrible experience despite paying for delivery it has not even been sent nearly a week later

Excellent experience buying from Rubbersole. Haivainas sliders for nearly half the price on the official website. Delivery cheap and very quick. Not got a bad word to say about them.