I placed an order 14 days ago. EVRI advised 4-6 days until delivery. Now tracking shows no movement from depot for 5 days. 2 emails sent to Rubbersole. The 1st advised they had contacted EVRI a... Toon meer
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Lees wat reviewers zeggen
Ordered a pair of Birkenstock sandals, the description stated regular width. When they arrived after a week they were the narrow fit version so no good to me. I returned on 17/08 but still haven... Toon meer
Bedrijf heeft geantwoord
Super helpful customer service. I had an issue with the order - the delivery driver essentially delivered it but it was nowhere to be found. I called them and was told to email with the deta... Toon meer
It's been a month since my package of shoes to be returned arrived back at the carrier hub in the UK. The package apparently had to get to a returns facility in France before I could receive a refund.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rubbersole, the UK's biggest online-only shoe shop. Specialising in Crocs sandals, Converse trainers, Dr Martens boots, Fit Flop flip flops, Snowjoggers footwear and Birkenstock summer clogs. We are the best at sourcing up-to-date fashions for your feet!
Contactgegevens
2,6
Slecht
8K reviews
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Antwoord van Rubbersole.co.uk
Hello JC,
We are truly sorry to hear about your dissatisfaction with our delivery policy. We understand how frustrating unclear shipping information can be, and we sincerely apologize for the inconvenience.
We want to explain our delivery structure and address your concerns. We operate two warehouses, one in the UK and one in France, which affects our shipping costs.
We are actively reviewing our communication about delivery to ensure it is clearer. We appreciate your feedback, as it helps us improve. We would like to make things right. Please reach out to us either by e-mail at adriana@spartoo.co.uk, or by telephone on 02080 683178 so we can discuss how we can resolve this for you.
Sincerely,
Marie with Rubbersole
Super service. Highly recommend!
Ordered some havaianas. Free delivery. Arrived in two days. What more could I ask. Excellent!
1 maart 2025
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Gerry,
The entire rubbersole.co.uk team would like to thank you for the warm comment you took the time to write following your last order on our site.
We hope to see you again and counting you among our customers for many years to come.
Marie with Rubbersole
Good genuine experience!!!
To be fair after reading the reviews I was aware that my order might be coming from their warehouse in France and might take a few days extra so wasn’t overly bothered but in just less than a week the Ralph Lauren loafers that I ordered for my wife turned up, looking perfect, perfect size, box looked like it had been on a journey but hey it’s just a box! They did arrive under their sister company Spartoo but all in all if you are aware of the delivery times then it’s not a bad service. Once parcel was with Evri it arrived the next day. The price was definitely cheaper than buying elsewhere. Anyway I hope this helps!
26 februari 2025
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Kevin,
I would like to thank you for your feedback following your purchase on our site. I am pleased to hear that you are satisfied with your latest order and would like to thank you for taking the time to let us and others know.
We hope to see you again and counting you among our customers for many years to come.
kind regards,
Marie
Terrible do not ho somewere else order…
Terrible do not ho somewere else order placed on the 16th still no parcel have tracking number not even sure its real says the parcel has been with evri for a week if the parcel has even been sent save the stess use a diiffrent site and after more emails stil no parcel and can nit tell me when it will be deliverd and have the cheek to offer 15 pound off my next order if i spend another 60 and not recived the first parcel absolute joke
16 februari 2025
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Myles,
I'm sorry to hear that your order was not delivered within the agreed timeframe.
We strive to make every customer experience a satisfying one, and we do our utmost to strictly honour our commitments.
Therefore, on behalf of the entire Spartoo.com team, I would like to apologize for this delay in delivery, which I can assure you does not correspond at all to the service usually provided by our delivery service providers.
I am aware of the inconvenience caused by this malfunction, and I have just passed on your comments to our transport department so that corrective measures can be taken.
We hope that you will not hold this incident against us and that we will be able to continue our business relationship.
Determined to offer you a better experience in the future, and in order to discuss this matter further, I invite you to continue to contact us via the channel of your choice, either by e-mail at adriana@spartoo.co.uk, or by telephone on 02080 683178.
Kind regards,
Marie
Fast Delivery, Good Price, Smooth Experience
the delivery was super fast and the shoes were perfect! Perfect fit and super comfortable and I got them for a great deal in comparison to other sites - smooth buying experience
17 februari 2025
Review zonder uitnodiging
Great product
Great product. Excellent price. Super quick delivery. Many thanks.
16 februari 2025
Review zonder uitnodiging
Well that was quick
19 februari 2025
Review zonder uitnodiging
Possible seconds?
Ordered some Lauren Ralph Lauren boots, which were over £180. Box was tatty and the shoes just thrown in, with dirty marks on the soles. Not sure if they are seconds/fake so returned as don't want to be ripped off.
14 februari 2025
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Emma,
Thanks for taking the time to leave us a review. I'm sorry to learn your parcel arrived in a bad state and that the shoes had marks on the soles. I can assure you that Rubbersole does not sell used or counterfeit products. We pride ourselves on the quality of our products, however sometimes certain anomalies escape our vigilance. Please accept my sincere apologies. I'd advise you to contact our customer care team to see if we can set up an exchange or return. You can reach us by email at adriana@rubbersole.co.uk or by phone at 02080 683178.
Have a great day and take care!
Kind regards,
Tracey @ Rubbersole.co.uk
Be careful to check the shipping when…
Be careful to check the shipping when purchasing from this website. Having paid £4.99 for delivery for a £150 pair of boots I never would have thought nearly three months after receiving my order I’d be sent a customs bill of nearly 50 pounds. Absolutely would not have purchased from this website if I had known this would happen.
13 februari 2025
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Rob,
Thanks for taking the time to share your feedback. I haven't been able to find an order for you on Rubbersole. I can assure you that orders placed on Rubbersole.co.uk have no risk of customs charges, however this is not true for our sister website Spartoo.co.uk. Could your order have been placed there? Spartoo orders above £135 that originate from our warehouse abroad have a risk of import charges when they enter the UK. There is a warning about this on the payment page when an order is placed. I'm so sorry if you didn't see the warning about potential customs fees on the payment page. We try our best to make this information clear, and I apologize that it wasn't prominent enough for you to see.
Have a nice day and take care!
Kind regards,
Tracey @ Rubbersole.co.uk
Excellent experience
Excellent experience
Product as expected at a very competitive price.
12 februari 2025
Review zonder uitnodiging
2nd Negative feedback on same order.....
I ordered 2 David Jones 70L suitcases on 3-4 day free delivery, the cases arrived 11-12 days later and I received 2 David Jones 65L suitcases AND NOT THE 70L cases I had purchased. I wrote a negative review. Tracey from Rubbersole invited me to email customer services at rubbersole. I emailed this address you provided on the 31/01/25 with my complaint about the smaller cases received compared to the larger cases I had purchased, I attached pictures of proof of selling at 70L and receiving at 65L. 7 days later I HAVE HAD NO REPLY, absolutely shocking. Tracey, why ask me to email customer services if you are not going to reply and address the smaller cases issue that you have delivered to me. I wish I had never found this French company.
6 februari 2025
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Chris,
First, I would like to deeply apologise that you have had no response to your email. When I pull up your order, I do not see any emails attached. Please try to contact us again, as we generally respond the next day at the latest to emails.
In order to further apologise for you receiving the smaller suitcase, I have issued a partial refund of 20% the value of your order. You'll receive a confirmation email from us for this refund.
If you have any further questions, I'd invite you to contact our customer service directly. You can reach us by email adriana@rubbersole.co.uk or by calling 02080 683178. We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
I hope you have a lovely day and that this error has not put you off from purchasing from us in the future.
Marie with Rubbersole Customer Service
Ordered some asics nyc gel 2/3 weeks…
Ordered some asics nyc gel 2/3 weeks ago and still haven’t arrived they gave me a tracking number that isn’t valid
18 januari 2025
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Jason,
I'm sorry your order has not yet arrived. After checking into your order, your tracking is valid. I will send you an email with the tracking number.
I see you placed your order Sunday the 19th of January. Unfortunately, I can see that your parcel was meant to depart from our warehouse on 20/01 but instead, due to a high volume of orders in January, it departed on 22/01. This has caused a delay of the delivery of your order to be 2 or 3 business days late.
I do see your tracking is still updating and as we have said on the phone with you, we are monitoring your parcel and have stayed in touch with Evri to get it delivered.
I apologise for this delay, I'd invite you to keep in contact with our customer care team directly. You can reach us by email adriana@rubbersole.co.uk or by calling 02080 683178. We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
I hope you have a lovely day!
Kind regards,
Maria
Surprisingly very positive experience
I was reluctant to use this website due to the negative reviews I read. However, my experience has been magnificent and the best I’ve had in years of online shopping! I placed my order late at night on Sat 25th Jan and I received the trainers on 28th Jan! Very smooth order and delivery experience and the shoes is legit as I’ve always ordered and bought trainers from Ted Baker so all in all: 10/10
28 januari 2025
Review zonder uitnodiging
Easy to use
Easy to use. Fast payments. Just waiting for delivery now. Fingers crossed!
27 januari 2025
Review zonder uitnodiging
A cut above the rest.
From start to finish this was an efficient and informative process. Great communication throughout the delivery cycle. Stands out from the rest. Thankyou.
2 januari 2025
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Andy,
The entire Rubbersole team would like to thank you for the warm comment which you took the time to write following your last order on our site.
We are pleased to hear that our expertise helped make your last experience on our site a pleasant one.
We hope to see you again and counting you among our customers for many years to come.
Marie @ Rubbersole
False guarantees and poor contact facilities
*Please see the update at bottom of review.
The company advertised guaranteed delivery before Christmas and same day dispatch within a specific timeframe. However, once the order was placed I was given a delivery date of the 25th or 26th. I’ve seen them reply to other reviews that they were busy and they have different warehouses which is maybe understandable but it is totally unacceptable to continue to guarantee something that you can’t fulfill, it’s misleading and a way to gain orders that you otherwise would not receive. The website was still guaranteeing delivery before Christmas the following day when I cancelled my order.
It has now been 14 days and I have not received the refund or any confirmation.
The website states that the customer helpline is available but it has been closed, and is still unavailable on the 2nd and 3rd of January and a recorded message steers you to a contact form on the website that also doesn’t exist.
It appears that I am not alone in experiencing a terrible service.
Rubbersole, please be respectful enough not to reply with one of your standard excuse laden responses and signed off with ‘happy new year’ or some such false pleasantries, please just send the refund!
Update: They have done exactly as I asked. I have received the refund and a friendly apology. The customer service representatives do seem to care and are very efficient once something is highlighted, but they are let down by website advertising that is extremely flawed and the processes for getting assistance being unnecessarily difficult. Changed from 1* to 3*
19 december 2024
Antwoord van Rubbersole.co.uk
Hello Paddy,
I am sorry that your parcel arrived later than what was expected. I am glad that our customer service could provide you with a solution.
The holiday season always presents unique challenges for shipping carriers, with increased order volume and potential weather disruptions. I am sorry that we could not get your order to you on time. Thank you for your understanding.
You can contact our customer service email adriana@rubbersole.co.uk or at 02080 683178 (cost of a local call). We are available from Monday to Friday from 8:00 am to 4:00 pm GMT.
Marie
Love shopping on Rubbersole because…
Love shopping on Rubbersole because they give you a breakdown on what materials are used and where the shoes are made.
26 december 2024
Review zonder uitnodiging
Happy
I was unsure about ordering due to the mix reviews, but I took that chance and glad I did they got dispatched quite quickly and arrived in time for Christmas very happy will definitely order again
23 december 2024
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Joanne,
Thank you for your review! Your support is invaluable and helps us to offer you an ever higher quality service. I hope you have a happy Christmas and new year!
Marie
We Don’t Care Where You Have Your Warehouse
I don’t know why customers are meant to care about the internal workings of a company and where their warehouses are located but this company seems to think that we should all be understanding about this and also be able to easily discern this from their (very basic) website. They charged me for a return despite the website clearly stating that “Rubbersole returns are free of charge with our prepaid label for Collect Plus shops (only valid in participating Collect Plus shops within the UK). All other returns are at the customer's charge.” They have now refunded my money but it should not have been taken in the first place! I was sent some word salad email which was as clear as mud as justification for the return charge. All in all, far too much of a hassle and I would never use them again.
23 december 2024
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello,
Thanks for taking the time to share your feedback. I'm sorry to hear your experience with Rubbersole has been negative.
Returns are free no matter which warehouse your item comes from as long as you use our prepaid yodel label.
I believe the charge you are speaking of which was refunded to you was the delivery charge. This charge is not automatically refunded to you when you return an item as it a payment for the original delivery and not the return.
We are, of course, available to discuss this matter further by simply contacting us at adriana@rubbersole.co.uk, or by telephone on 02080 683178
Happy Holidays!
Marie
I ordered a pair of tevas from…
I ordered a pair of tevas from rubbersole on Black Friday without checking on here and was honestly a little panicked after, but have to say I’ve had no issues with the site and I’m super happy with the shoes! Postage was super quick and they constantly kept me up to date with delivery updates via email (CHECK JUNK FOLDER as that’s where all mine ended up).
Overall happy with rubber soles service and can’t complain - had to leave a review to give some people reassurance haha as reviews on here aren’t great
19 december 2024
Review zonder uitnodiging
Antwoord van Rubbersole.co.uk
Hello Ruby,
We are grateful to hear how satisfied you were with your visit to our online store.
This enables us to identify the points on which we need to focus our attention in order to offer you a constantly improved quality of service.
I hope you have a lovely holiday period, and we hope to see you again in the new year!
Marie
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