Rugby Heaven Reviews 

Absolutely atrocious customer "service". Currently refusing to refund my order correctly, trying to argue their terms mean they don't have to comply with the law. Avoid at all costs.

I messed up my delivery address on checkout and the Rugby Heaven team was very helpful in getting the delivery address changed and rerouted!

I would recommend these guys I placed my order the very next day the shirt I ordered was delivered very fast delivery and for a very reasonable price.

Great communication
Prompt delivery
Great prices and variety
Well pleased

Fast delivery great quality

Poor returns process.
Faulty rugby boots. Despite detailed photos and descriptions outlining the issue, a refund would not be granted until the boots were examined in person. I even offered to purchase another pair of boots pending the return of the faulty boots so my son could keep playing, so long as they could confirm they would make a refund once the faulty boots were returned. Rugby Heaven declined this.
I will not be purchasing from this company again! Be warned

Number 1 the price. My children will appreciate me not spending too much of their inheritance. 🤣.
Delivery was very speedy. What else is there to say.
I will be back.

AVOID COMPANY!

£130 boots have broken after one use, emailed customer service- didn't get a reply for 5 days and then have been told its unfortunately the 'fault of a stud' and nothing to do with the boot and the company won't refund or exchange the item. If I could give a 0 star review- I would. I would avoid this company at all costs.

Great service prompt delivery item as described

Great product great price and swift delivery

Ordered a pair of Adidas Rugby boots, and sadly these have come apart. The team at Rugby Heaven have been less than helpful, and accused us of using them on a 4G pitch - Their reluctance in dealing with our issue just shows their Customer Service is dreadful. Customer Satisfaction is clearly not a priority for Rugby Heaven, and for this reason I will not be using them again!

Ordered a springboks kit a day before the RWC and got it on time and quality is excellent.

Went in to get my son body armour he was about to try it on and my daughter was holding a rugby boot for her dad and the man ripped them out of her hand and said they don’t fit you made her feel very uncomfortable I will never use this shop again
Also if you just want a look around you can’t with out that man walking up to you asking can I help every 5 minutes

Not coming back here again. Very Very stingy with the return policy!!!

Bought some boots and sportswear from the Cwmbran branch in south Wales with my son. Can’t remember the guys name but he was from Abertillery, he was outstandingly helpful and friendly through out our shopping. A credit to the company

I bought an expensive but poor quality pair of Adidas rugby boots from Rugby Heaven. Boots were poor quality but the customer service was a bigger let down. Issues purchasing and then little support when the boots fell apart. I was able to sort it out directly with Adidas in the end but would have been much easier if I’d bought direct from Adidas. I’d never buy again from here.

A joke. These people sent me a £35 shirt with a yellow stain on. Then offered me 10% discount when they accepted the stain as real. I’d rather eat the shirt than give them the pleasure of allowing me a whole £3.50:off a piece of tat. It went in the bin and they can stick their £3.50. I guess it’s fine when the goods are ok but if you have a problem forget these guys.

Went to the Queens branch before Christmas to update my running shoes. John was amazingly helpful attentive and knowledgeable and I walked away with a new pair of Hoka's. But following advice I wore them round the house and knew they just weren't for me. So they sourced the pair I have already, transferred them in and kept them until I could next get to store to exchange. Super helpful. I have my fave new runners and I will def be back next time I need to update!