Rugby Heaven Reviews 

Great service and satisfy with the product.

Great Mizuno boots my son thinks they are the best and some great freebies too.

Royal Mail messed up my delivery before Xmas. But Rugby Heaven sorted it all out,cancelled the order, secured the items in-store and gave us a hassle free exchange, all while letting us know what was happening.

Quick delivery. Top quality rugby top

I still have not received my order and ended up paying an additional 62 euro in customs charges which I was not aware of

I would definitely recommend this shop. Customer service very excellent.

Item arrived in a damaged box due to poor packaging for postage. I was offered a replacement, however, I was concerned the same thing would happen again. I was then offered 10% but this amounted to such a tiny amount it wouldn’t have covered the cost of postage, processing by RH or worth my time and effort, and that’s before you consider the environmental cost or the cost of returning damaged goods to the manufacturer.

Very poor - do better Rugby Heaven.

Excellent product and excellent customer service

Excellent service first class extremely helpful friendly & polite staff. Will definitely call again.

Quality of products very good. Service excellent. Free beanie hat nice gesture.

Excellent service again. Will definitely use again.

On line. Got the size I wanted. Great original quality. Christmas Gift.

Refused to refund a £156 faulty pair of Mizuno Rugby boots after 2 months of use. The same stud came out during training or games on grass after first 2 weeks. Because it stayed in by the till in the shop, no refund. Boots gone to Mizuno which is far from helpful mid season. I’ve spent £1347 in this shop in the last year but the Manager treated me like I was trying to scam him. Not worth supporting a local business when they can’t spot loyalty and we need to be following up with trading standards and consumer rights. We can get the same stuff cheaper online with more rights and less attitude.
* Update Nov 21st 2025 - Boots had not gone to Mizuno as explained in the shop. They just turned up by post at home a few days later. No explanation. No communication. Not fixed. Chatting on the sidelines, I'm not alone with this type of experience from Rugby Heaven. Reported to Trading Standards - they said, despite no communication from Rugby Heaven, we have to assume they've attempted a fix ... which is what they have to do according to 2015 Consumer Rights Act. If these are now still below quality, we can then pursue the refund.

Quality product received promptly and kept up to date by email.

I was hoping to pop in the store on the day that I ordered my jersey but didn’t have time so as soon as I got home I went on rugby heavens site and found the jersey and placed my order and to my surprise it came with a choice of a free jersey with it so I chose the one I wanted and before I knew it my order was delivered it only took 2 days to arrive and I was over the moon with my order the 2 jerseys fitted perfect.Excellent service 5⭐️

Great trainers, great price, speedily delivered.

Great products, excellent prices and fast delivery. Would definately recommend.