Safelincs Reviews 

6.687
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered a Samaritan defib Pad replacement - it arrived within a few weeks! Great service considering so many places couldn’t seem to get them. My defib is now up to date again.

Beoordeeld met 5 van de 5 sterren

I ordered a smoke alarm replacement, thinking it would come as a complete set (may fault) so that in case it did not work as a replacement for my old existing alarm I could wire the new one. When it a... Toon meer

Beoordeeld met 5 van de 5 sterren

First order with this company and delivery was extremely fast and arrived undamaged. I spent a while looking online for replacement Kidde combi smoke/carbon monoxide alarms and couldn't believe the p... Toon meer

Beoordeeld met 4 van de 5 sterren

The actual company themselves were great - clearly laid out information, quick dispatch, well priced and very helpful. However, they do not declare that they use Evri for delivery which is the only re... Toon meer

Bedrijfsgegevens

  1. Brandbeveiligingsdienst
  2. Beveiligingsmaterialenwinkel

Geschreven door het bedrijf

We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.

Fire Safety Solutions

Geschreven door het bedrijf

Exclusive Warranties
We offer 5 year warranties on all our essential fire safety products as standard.
Best Price Guarantee
We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
Certified Professionalism
We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
Free Replacement After Fire Guarantee
Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
Corporate Memberships
Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
Manufacturers' Partner Of Choice
We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.

Free Shipping On Safes, Dorgards And A Range Of Other Products

Any order containing one of the above products is shipped for free.

A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.

Contactgegevens

Promotion box for Safelincs

Save Over 50% on Your Extinguisher Costs

Consider Safelincs P50 Service-Free Extinguishers for your business

4,7

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,7

Alle reviews

(6.687)

219 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Smoke alarm

Found a good smoke alarm on google. On Safelincs website a good price & quick delivery.

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Product and Service

My mains wired smoke alarm decided to give up in the early hours of Christmas morning: bleeping every 30 secs and not the battery. Any way it should have been replaced by now. Unfortunately, the model was 10 years old and no longer manufactured, A search of the internet threw up Safelincs who had a compatible one. It was dispatched on the first working day after Christmas. It was simple to set up and attach to the existing power connector. Good price too.

30 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

be careful what you are buying - misleading website

I was looking for a replacement for a smoke alarm that has been discontinued. When I searched the website suggested an 'alternative product' under this was a lengthy description of how this prodect was compatable with my existing baseplates so I went ahead an ordered 2. When they arrive, they are not compatable and looking again, the 'alternative product' they suggested was just an advert for a different alarm. It wasn't actually linked to the product description which is very misleading. I asked to return the items and have been told that I have to pay the return postage - even though these were the products that safelincs suggested as an alternative. So my advice - be very careful what you click on as they suggest unrelated products.

22 december 2025
Review zonder uitnodiging
Logo Safelincs

Antwoord van Safelincs

Good afternoon,

Thank you for leaving a review for one our products.

I understand you have been in contact with our returns department and customer care team, and you have been offered a free return for the unwanted product.

I can see on our listing that it does state that the item in question is discontinued, though an alternative product is available, however I appreciate that the layout of this is confusing and we are looking in to having this rearranged.

We take all of our customers feedback very seriously, both good and bad, and are a very customer focused company that want to resolve any issues that may arise.

Thank you again for your review and please feel free to reach out if there is anything else we can do.

Laura
Customer care manager

Beoordeeld met 5 van de 5 sterren

Watched the video on how to replace my…

Watched the video on how to replace my faulty smoke alarm (chirping even after battery was replaced). The replacement alarm was a good price and it arrived soon after ordering. Replacement was very easy, and I am very pleased. All working now!

21 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

You used Evri - What do you expect?

Haven’t received the item. They elected Evri who allegedly attempted 3 deliveries. I’ve emailed Evri & Safelincs and have heard from neither. I’ll be raising a claim under small claims court

13 december 2025
Review zonder uitnodiging
Logo Safelincs

Antwoord van Safelincs

Thank you for taking the time to leave a review.

I have checked the details of your order and can see that the order has left our warehouse, however, the parcel is with the courier whose tracking states that your parcel is ‘undeliverable’, stating there was a major event, and unable to deliver. Safelincs are not made aware of issues with the delivery, unless customers contact us directly .

We sincerely apologise on behalf of the courier for the delay. We take customer service seriously and are always disappointed to hear when a customer has been let down by a 3rd party service working on behalf of Safelincs.

We have contacted you to discuss this matter. We have arranged a replacement order to be sent using an alternative courier, as well as a refund, as way of an apology for the inconvenience this has caused.

If you do need to contact Safelincs regarding this matter, we advise to call us in the first instance.
0800 612 6537.

Our opening hours are 8am -6pm Monday to Friday. Our offices will close Christmas eve at 12pm.

During the Christmas period we will be open:

29th , 30th December 8:30am -5:00pm
31st December 8am- 12pm

We will reopen 5th January.


Kind regards
Mel


Fire Door/Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service
Ordered on Monday and arrived by Wednesday.
Easy fitting instructions, so all installed by the evening

17 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer service.

The parcel went missing but customer services or the real person that answered the phone could not have been more helpful. She sorted the problem out swiftly and effectively.

15 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Clear and swift communication

Clear and swift communication. Product delivered on time and exactly as described on website, so could use the fixing plate of outdated smoke alarm with the new one. Great service.

11 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

10/10 no notes

I wanted a smoke alarm identical to our existing one so I could use the same mounting bracket, as I am disabled and would not currently be able to install a new one. I was happy to find to find the same model despite the 10 year gap since we purchased the original! I was a little unsure of Safelincs as I had not heard of them before and my instinct was to buy from a mega corporation instead, but I decided not to and I am really happy with my decision. The order process was simple on the safelincs website and there were some nice little offers available if I were to purchase additional items. I got an invoice by email instantly and the item was delivered by courier the next day, despite selecting the free delivery option and expecting it 5 or so days later. I am confident I have received a genuine product and am very happy with the low price. I have attached the alarm and all seems to be working perfectly. I would like to thank the company and staff for an exceptional service, it means a lot that the safety of my home has been upheld without too much effort or cost. I will certainly return as a customer when I need to and recommend to others

11 december 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The servcie recived from Safelincs was good, Evri very bad.…

The servcie recived from Safelincs was good. The service received from Evri was extremlly poor. The package which cost over £100 was left on the next street, in a bush in someones garden. The Evri delivery person even sent this picture as proof of delivery dispite me stating thet we are a 24 hour busness and to ring the door bell.
In my opinion STOP USING EVRI.

10 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

CO detector

The CO detector I ordered was despatched and received promptly and was ready to go out of the box. It was as displayed on the website and, if its predecessor is anything to go by, will last its advertised 10 years. A good price and a worthwhile purchase.

12 december 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Easy Fit Detectors

The smoke detectors I purchased were exactly as described, came with batteries and comprehensive instructions. They were replacements for superseded detectors and fitted the existing mounts correctly.

12 december 2025
Review zonder uitnodiging

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