Sainsburys Reviews 

Went to the Marshall Lake superstore last week Thursday night & encountered the rudest staff i've ever met. He was an old guy who at first comes up to me when i was having issues with the scan which was beyond my control & was helpful. Then i was having other issues (not my fault) then i could see he was getting irritated with me. I said don't worry i'm trying to leave soon as i can in a jokey way & he said, yes & the rest of the store wish you would. I felt so embarrassed at his comment. Then i couldn't log into my Nectar account & was standing there for ages trying to get a wifi signal. The whole ordeal put me off going there again. Having spent nearly £80, i don't expect to be treated that way. No matter how may times a customer needs your help, do not be rude.

Hazel Grove store , extremely rude staff , both hot food counters and checkout support. Terrible customer service , contacted Sainsburys to inform them , felt as if they fobbed me off .

Part of Sainsburys mission statement is to be the 'most trusted'. How on earth they are ever going to achieve this is beyond me. We placed a 'food to order' order to cater for a big family event. They willingly took our money and made us feel we could trust them. However, less than 24 hours before the event they emailed us to say they would not be fulfilling the order and gave us a gift card to spend in their stores. This left us short of any cash to go anywhere else to get food and do it all ourselves. Luckily family chipped in and a trip to Costco saved the event. But despite making countless complaints and phone calls for an explanation, no one has called us back as promised. The 'help' number is a call answering agency based in another country and look for any excuse possible not to escalate the issue. One person did try to transfer us but there was no reply. She said she would ensure someone called us back but it is now five days later and nothing.

You sold me chicken breasts absolutely pumped full of just ridiculous amounts of water, just totally absurd. (The past two occasions) you could see just by looking at them, very unusually strange and the surface tension of the chicken looked so obviously bursting with pressure from water within.

It resulted in an absolutely disgusting texture!! If I had wanted water, I would have simply bought bottled water instead, but, I wanted chicken!

The pan was so flooded with water trying to fry it up, and even trying to oven cook - the texture was just plain wrong and not at all like chicken! (Even with a long bake time). Utterly wrong and disgusting. You wouldn’t think these had come from what I used to consider to be a reputable brand name supermarket, not at all.

No joke, quite literally an Olympic swimming pool’s volume of water, came out of my pack of chicken breasts after butterflying and oven roasting them, utterly disgusting!

Ordered Sainsbury’s food to order 20 days ago for party tomorrow lunchtime. Was due to pick up in morning but was just told it’s cancelled due to “Technical issue” - not even 24 hours notice. Appalling service. Been shopping Sainsbury’s for as long as I can remember not any more. No customer focus whatsoever. Left me just couple of hours to go and buy buffet food for 60 people. So much stress and anxiety on what should have been a happy day. Had my money over £250 for 10 days but left it to the eve of pick up to cancel it!!

Website/online shopping is garbage, lagging, products are disappearing from or not being added to the cart. Fix it, it's 2025, not 1925 fgs.

Awful chat experience, wasted 20 minutes trying to get my old mobile number updated on the system only to be told to ring the helpline, asked absurd questions like when did you first register your nectar card and how did you take it! (assume they meant how was it received/collected) Then had a "back and forth" rant with the call handler Triparna Neogi who was rude and passive aggressive with various comments. Customer service!!! What a joke. Don't bother contacting them just call the number on the back of the card which takes you through to the same call centre in a land far far away!

EMPLOY MORE STAFF!! As ever, long wait to pay for items. Floor staff there are good, just not enough of them. Sainsburys seem to have very little consideration for their customers time, rather than their own profits.

I purchased a ‘fresh’ Turkey from my local store on 21/12/2024 with ‘use by date’ of 26/12/2024.
I removed from the fridge on Christmas Day by which time it had actually gone off and the smell was dreadful.
Attempting to contact Sainsbury’s Customer Service is an absolute joke. The email address for SCS no longer exists and is not monitored.
I completed a complaints contact form online immediately on 25/12/2024. On Saturday 28/12/2024 I received an email requesting more information. I responded instantly providing photos of receipt, packaging for Turkey showing barcode etc and my Nectar card.
Since then, I have received fifteen emails from ‘our reply’ and not one of them acknowledges the fact I submitted what was requested.
Today I tried phoning the 0800 number as the web page advises phoning the ‘Careline’ number resolves matters more quickly. Oh no it doesn’t!
As it’s the festive period, I wasn’t expecting miracles but a decent response, an actual apology for spoiling Christmas dinner would have been appreciated.
Basically, the ‘Careline’ doesn’t care….

All I can say is - Sainsbury's need to take a step back and refrain from creating and/or changing the recipes for their range of Xmas food. Where on earth have all these totally overpriced bits and bobs come from?

Your traditional Xmas food used to be beautiful!!!

As for the Taste the Difference Xmas Dinner costing £45.00, it contained the smallest piece of turkey and tons of sealed plastic bags of veg. It was NOT a meal for TWO never mind FOUR!

Worse still, you charged customers £45.00 per box and then dropped the price to £11.99 then £8.99 before selling off at £4.99 all within the one day of Xmas Eve. You also sold a wide range of fresh turkeys and crown with a 75% discount.

An absolute disgrace!

Just get back to what you do best, selling good quality, traditional foods at a fair price to ALL.

We will not be going back next Xmas.

not really good value anymore,even the cheap stamford st stuff has sneaked up in price,stamford st chocolate bars 45p beginning of year,now 70p,no longer worth it.sainsburys own instant mash potatoes used to be very good,better than more expensive smash etc but now its one sachet,used to be 2,and new flaky recipe,and it just produces mush,the older powder recipe made more solid mash

An M&S voucher purchased at Rugby branch has not had the money applied and activated. The staff at Rugby were absolutely clueless and horrible, making out the customer was too blame. Turns out that M&S have confirmed that Sainsburys have taken the money but not processed the card so it can not be used. We now have to revisit Rugby and be prepared to call the police for theft if it is not resolved properly. What a circus.

I have been shopping in Sainsbury's portswood Southampton since 2012 when the old bus station was demolished and a Sainsbury's store was built
The store was absolutely amazing so efficiently run it's just across the road from me so ideal over the past few years or more I have seen this Sainsbury's store slowly deteriorating in respect of poor staff and management I know a fair few staff in many Sainsbury's establishments and quite a few staff have also the change of the store going down the cleaness of all the store hasn't been to bad but saying that I have nothing to complain about the staff they work extremely hard under sometimes bad management recently I was a victim of management and also rude security being that the fact I had decided that I will never ever do any further shopping in Sainsbury's portswood I wish the the staff well and the best under stressful conditions

Top rump very poor quality and not cheap please don't buy ruined dad's dinner, difficult to chew.

Based on Hereford branch and concerning fruit and veg.
Most items have no sell by date. Most pkt items have at least one defunct item. Most items go off within a few days of purchase. Why?
BE CAREFUL OF PRICE COMPARE ITEMS PLACED SO YOU SEE THEM WHEN YOU APPROACH SECTION! Why? They are inferior goods. Need I say more? Work it out for yourselves!

SADLY SAINSBURY'S CHIEF EXECUTIVES ARE CONTINUING TO BEHAVE LIKE CHASTISED CHILDREN AS THEY CONTINUE TO IGNORE MY EMAILS EXPRESSING MY DISGUST AND DISMAY AT THEIR TREATMENT !
THEY NEED TO UNDERSTAND THAT I WILL CONTINUE TO EMAIL THEM AND CONTINUE TO POST ON THIS PLATFORM UNTIL I RECEIVE A FAIR RECONCILIATION TO MY PLIGHT !
SAINSBURY'S ARE STILL IN A STATE OF DENIAL......NON-EXISTENT CUSTOMER SERVICES.....VERY VERY POOR !!!
NO RESPONSE STILL FROM SAINSBURY'S CEO'S OFFICE.......THEY ARE OBVIOUSLY HOPING THAT I SHALL BECOME FED UP PLACING NEGATIVE TRUSTPILOT RESPONSES.......THEY ARE TOTALLY WRONG !!
SAINSBURY'S CEO'S OFFERED AN INSULTING GESTURE OF GOODWILL OF £10......TBH I AM TOTALLY SHOCKED AND AMAZED AT THEIR NON-EXISTENT CONFRONTATIONAL ABRASIVE MIS-UNDERSTANDING OF HOW PENSIONERS SUFFER OVER THE FESTIVE SEASON !!
UNFORTUNATLE SAINSBURY'S CEO'S OFFICE DO NOT LIVE IN THE REAL WORLD......AS THEY APPEAR TO HAVE ABSOLUTELY NO IDEA OF THE PLIGHT THAT MILLIONS OF VULNERABLE PENSIONERS SUFFER, ESPECIALLY OVER THE FESTIVE SEASON, TO PUT FOOD ON THE TABLE !
I SAW AN AD ONLINE ADMITTEDLY POSTED BY 'AI' STATING THAT 'YES SAINSBURY'S WOULD BE OFFERING THE SAME CHRISTMAS DEAL FOR 6 PEOPLE THEY OFFERED IN 2023', THAT OF 'DINNER FOR 6 FOR UNDER £20' !
I WAS INFORMED BY THE CEO'S OFFICE THAT THIS STATEMENT HAD NOT BEEN GENERATED BY SAINSBURY'S AND THE PERSON WENT ON TO MENTION INSTEAD PRICES OF SOME EXPENSIVE 'TASTE THE FIFFERENCE FOOD' AS NO, SAINSBURY'S WOULD NOT BE OFFERING THIS DEAL IN 2024 !!
APPALLING ABRASIVE, CONFRONTATIONAL AND UNACCEPTABLE RESPONSE FROM YOU.
YOU SHOW ABSOLUTELY NO UNDERSTANDING TOWARDS PENSIONERS AND OTHERS FOR WHOM ECONOMISING IS AN EVERYDAY ACTION NOT A CHOICE !!!!
I SHALL POST AGAIN IN 48 HOURS.

High prices, a dreadful outdated app, poor telephone customer service line that kicks you out after 30 seconds, fresh items constantly chosen that have two days date so not counted with their short life policy, no way to give additional info to picker, items bashed, vegetables have chunks out, quality of fresh produce is poor and high priced, hardly any free range or/& organic meat, especially chicken. Awful that they still sell battery chicken. No instant checkout button. I only use it when desperate and Waitrose or Tesco have no slots. Surprised they are still trading as 10 years behind others. Nice driver today but others have been barely pleasant.

Odered a Ninja Air Fryer as they had such a good deal. On the day of 0700~0800 delivery (that I had stayed home for), I had an email that was sent at 5:36am saying the order was cancelled. I enquired as to why and received a reply days later saying it was out of stock. Meantime I went back onto their website where it was still shown as available, and ordered another. I again chose and paid for a timed delivery slot a few days later and guess what, at 5:36am on the delivery day, the exact same thing happened. They do lije taking orders and payment and then cancelling and are slow to refund. I am now waiting for 2 refunds and have bought elswhere. Shocking way to treat customers

Absolutely diabolical call centres , we’ve been trying to get somebody to understand what a Christmas order is for over an hour , get more sense from a turkey and that’s dead 😡

Great local Sainsbury Silksworth SR3. We shop here all year and find the store well managed and staff friendly. The car park has easy access and you can always find space to park. Great Argos attached which we use. Its hard work keeping a big store like this at such a high standard and we aways come away stress free. Well done Silksworth Sainsburys.