Morrisons Reviews 711

Decided to give Morrisons another chance after a delivery disaster last year which never arrived on the day. This was a mistake as first delivery was ordered to take away with us on holiday and it was two hours late with inappropriate substitutions - no apology. Second one arrived late again with products missing and substitutions. Again no acknowledgement or apology at the door although driver had tried to phone. Sadly no more business coming your way Morrisons. You need to up your game.

Absolute waste of time ordered some stuff for a party and the stuff I need for the party receive less than 50% absolute waste of time. I should’ve gone to the shops. I won’t be using Morrisons anymore when I let them know how unhappy I was instead of saying okay we’ll get the stuff out to you. They were just like well you’ve been credited tough luck go away

Thank you to morrisons for your reply this as still not put the money back into my bank account ..if you wish to keep the cash it seems morrisons needs the money more than your customers ....one thing for sure its the last penny you will drain from me because I will never use you again

Used them for the first ever time with a link to Amazon
On the day of the delivery they cancelled with NO explanation. Avoid at all costs.

My food shopping arrived yesterday, with gone off milk, and birthday cake bashed, crisps flat - heavy food items were clearly thrown on top. I was very hectic yesterday to organise child's birthday party and working from home. I hurriedly unloaded items without paying attention due to being conscious of delivery driver waiting. I don't care much about bashed items but I managed today to log on Morrisons to get refund for separated gone off milk, it arrived like that yesterday. Morrisons pop up message says too late for refund. When I called the store, automation is referring me to their website. Why do I need to be messed about and waste my time over this? This is what Morrisons counts on, people will not bother because of so much hassle for a refund. Disgraceful service.

I placed an order on 22/6 for delivery on 24/6. I bent over backwards to accommodate the three changes which Morrisons made to the delivery date and time which were apparently due to staff shortages and issues with the cooking systems in their vans. It’s now 27/6 and I have no idea where my order is, no communicate from them and no refund. What I have received this morning is a second receipt and a customer satisfaction survey. Utterly appalling service, much time wasted and I will never use them again.

Ordered home delivery from there Maldon store on a couple of occasions now and the service is absolutely ridiculous it's more than an hour late on each occasion no communication, the app is absolutely ridiculous and useless avoid at all costs

Is it just me or is trying to order from online ridiculous? They gave a completely a completely different address then they had where I am but not the right number. They just don’t seem to care I give them thumbs down every time Amazon asks me for a rating! Some callers as usual are better than others. I’ve given up asking for a couple of things as they always supply substitutes. Terrible.

Miserable and unhelpful delivery driver. He looked bored and was on his mobile whilst i was trying to pick my items up from his tray on the doorstep.. No conversation or can i help... As a result i will not be using Morrisons home delivery again

Complete waste of my time placed an order for some groceries only a 1/3 of the order turned up so at to ring several times to get a refund didn’t get the full refund so will never use you again Morrisons your a shambles

I ordered flowers costing approx. £6 these were substituted with flowered costing over £17, I cannot afford to spend £17 on flowers. Also informed payment declined , told to update payment before order could be delivered checked with bank no payment was declined, by now order 2hours late so decided to cancel order, later went to door to go out. order outside on step . No idea how long been there, whole evening wasted with this order, fed up

So I have raised this before but an update and for anyone thinking if Morrisons PLC really care about the environment. From my experience, it is a resounding NO.

These supermarkets have this Corporate Social Responsibility and all that but in reality, for my local store, MORRISONS JOHNSTONE, RENFREWSHIRE, their customer service is non existent. I have emailed the manager twice, others have, so have their own Customer Services, one of my volunteer connections has had an MP write to their Corporate Affairs, the Council has visited and written to them, all about the poor upkeep of removing litter from their car park impacting the local environment, cafe, bushes, riverbank, wildlife etc etc.

Since 2nd January, as part of my council's Team Up to Clean Up volunteers scheme, I have now cleared 255 bags of rubbish, some pretty darn old dating back 21 years since the supermarket was opened, but too much of it recent and repeatedly recent.

I have not finished, I reckon another 30 bags near the riverbank to uncover under the footbridge.

Within this has been Morrisons trollies, signage, baskets as well as just so so much rubbish. To see this just search for Team Up to Clean Up on Facebook, run by Renfrewshire Council, look for my posts and those where I have been around all of Morrisons building, outer area, riverbank doing a long term major clean up.

Repeatedly, I see litter in the main car park blowing into the environment towards riverbank or the other way towards cycle path, through goods yard. Their goods yard is a mess at delivery lorry area and rubbish continues to escape from there. However, I have been putting up cut tree branch barriers along the goods yard metal fencing which is helping to contain more rubbish within the goods yard grounds, same for preventing it reaching riverbank through bushes and will stay in grounds of car park.

All I want is Morrisons to step up massively, take some accountability and seriously improve their litter cleaning schedule and also speak to their staff to stop discarding litter butts at the back near lifts entrance. I have cleared up most of that area and to see your staff repeatedly continue to drop litter butts on the cleaned area is just damned right ignorant and disrespectul. Cigarette butts are highly toxic to the environment, google it and you will be surprised as what they contain. They are litter and littering is a criminal offence under UK law. So educate your staff to stop this and provide proper cigarette disposal facilities as currently they are very inadequate at back and any other staff entrance areas.

Head Office, if you see this, I will be contacting the same MP whom my volunteer friend did as the MP did say to them to follow up if it does not improve. It has not improved in the 4-6 weeks since.

The ball is in your court, I offered when I emailed your Manager of the store directly at the start of May and weeks later happy to discuss but all that happens is being ignored, your Customer Services just take no accountability and pass it to the Store Manager and nothing happens. Totally unacceptable.

Overall, very very poor experience with Morrisons in getting them to address environmental impact of this store on from both residential and commercial waste.

Back again. Still waiting for £47.60 for the groceries not delivered back in April. Now, they don’t even respond. Not only did I get an idiot delivery man, who ignored the instructions to leave the groceries outside and knocked long and loud, while yelling my first name through the letter box, but he walked away with them. I would like my money back. Otherwise, what can I call them but thieves?

Morrison's now order
it took nearly 4 hours for the order to get through stock check. Finally 8pm order is being picked driver will txt you
10pm no text no order
Bulwell branch is closed now, but it is still displaying order being picked.
not happy

There some stuff i love that tesco don't do so the next best supermarket is Morrisons online mostly but some time I might go in if I only need few things they always have discounts

Ordered a delivery and not only is it gonna be over 4 hours late but alot of it is unavailable including the meat for a Sunday dinner. Will be refusing the delivery when it finally arrives. This isnt the first time it has happened either.
Just to update it's now 5pm and still nothing

Morrison's cafe:
This is purely to do with the Morrison's cafe in Livingston, West lothian!
The set up self service does not make sense for hot drinks! They should be next to
the tea and coffee making machine.
Went to make hot chocolate, didn't work, told member of staff it wasn't working her reply" yeah it's not working" she just stood there, so I said well what now? Reply " give me a minute and I'll be with you!" No doll, stop chatting to you pal and do your job! Never again! Has gone down hill massively 🤬

AS a disabled person I had a great young person that was willing to help me with my food delivery.

Well it feels like morrisons are starting to appreciate people's budget now and the best people on job, delivery driver today was good man, hire good people. Shopping was fulfilled in full unlike some places that would cancel some value items to take back some of your savings we all know its true and after today im willing to have faith that if they stick budget conscious and deliver great customer service. Why wouldn't I shop there? All to say could be a big turn around for a company that probably deserves it.

It is extremely irritating to have to wait for an employee to finish nattering to a colleague so that they can give you a bag to put your shopping in. Also today after waiting around again for some old dear to stop talking to her friends and give me a sodding carrier bag I then had to wait again for someone else to get me a replacement yogurt, which took longer than it should because, guess what? She was nattering to a colleague....very rude and pretty poor customer service.