Morrisons Reviews 713

There is a lady who works there her name is Joanne she works on the tills just want to say thankyou for your lovely customer service she works in the bulwell store

A few weeks ago, I had the online delivery from hell.

It arrived 45 minutes late. It was 11:45 pm at night. The last thing I wanted to deal with with was defrosting frozen, meat and dairy were no longer chilled, items covered in leaking flour, fruit juice from squashed berries, broken eggs and strange pick fibres (no idea what these were). I got to bed around 2am. I put in a claim of around £90 for the contaminated and defrosting items, sent them photos and one month later they still haven't refunded me at all. Customer services keeps on trying to shut my refund request down.

The worst thing is that most of this was totally avoidable if Morrisons invested in proper intelligent packing and minimising the time spent in the van.

I would not recommend online shopping with this company at all.

Morrison cowgate , Newcastle. I am absolutely appalled by the arrogance of staff at Morrison on 14/05 , shopping done at 9:15. First of all they struggled to find the item code for Elephant Atta. Well this is not the major issue. Major issue is the voucher which is printed after shopping. Spend £30 and get £3 off. We scanned the voucher under voucher and then upon prompt scanned our more card. Noted £3 was not taken off. I queried this with one of the staff. They said they can’t do anything customer service may help. Customer service lady was so rude. She was mumbling under her breath after some persuasion from our side, advised she will keep the receipt and will ask a colleague to add points on my card. She then said like a boss I am only doing this only this time, why did you not ask the staff to help with the voucher. I then asked where it is written or wanted to know how customers supposed to know. Realising we got ourselves humiliated enough for £3 decided to leave. Absolutely incompetent staff who have no idea what customer service is and treat people less of them. I wish they show this behaviour to a mystery shopper.

This was the first and will be the last time I have ordered from Morrisons for home delivery. When I answered the door the driver was rude, had a go at me saying he’s been outside for 15 minutes ringing the bell. I have a ring doorbell and said I’m sorry but I’ve not been alerted that someone is at the door. He snapped at me saying sarcastically that I need to change the batteries. He then dropped the tray on my doorstep and said “come on then, hurry up.” Never known such a terrible delivery service and rude driver. He said he was about to drive off and take the delivery back. I wish he did to be honest!

Morrisons’ dirty bakery ‘risked customers’ lives’
Telegraph reporters
Fri, 8 May 2026 at 5:08 pm BST

A Morrisons supermarket was fined £737,000 for having a bakery so filthy it “risked the health and lives of customers”.

The supermarket was found to have committed serious food hygiene failures when inspectors visited two years ago.

Environmental health teams condemned the store’s bakery in Cwmbran, south Wales, and it was shut immediately for deep cleaning.

The bakery was found to have poor cleanliness, unclean equipment, inadequate staff supervision and failures in food safety management.

Morrisons pleaded guilty to four breaches of The Food Hygiene (Wales) Regulations 2006 at Newport magistrates’ court.

The company was fined £737,000, cut from £1.1m because of an early plea, and told to pay costs of £11,221.38 and a £2,000 surcharge by District Judge Sophie Toms.

The judge told the court the case was not about a few rogue employees, but instead that there had been serious and systemic failures.

Lee Reynolds, prosecuting, told the court that the standard of cleaning work surfaces and equipment in the store’s bakery was poor and fell “well below” the expected standards.

He said, in one area, the dirt and grime on the floor were found to be approximately a quarter of an inch thick, WalesOnline reported.

The officers found that trays, bowls, wrapping and weighing equipment, as well as doughnut-filling machines were all dirty, as were shelves, food preparation and packaging tables, floors, and the hand-wash basin.

Inspectors also found that dirty ovens and a number of door handles were encrusted with dirt, congealed flour and other food debris.

Speaking after the sentence, a Torfaen council spokesman said: “Officers identified 51 gaps in the store’s food safety management system, which management had been aware of for over a month.

“In handing down her sentence, District Judge Toms remarked that the case was not just about a couple of rogue employees – there were serious and systemic failures throughout all levels of the organisation.

“The whole team would have been able to see the state that the bakery was getting into.

Daniel Morelli, the council’s head of public protection and environment, said: “This case demonstrates the important work of our officers in carrying out independent checks to ensure the food we buy is safe to eat.

“Their work often goes unseen, but they play a vital role in preventing ill-health through identifying non-compliances and taking action to secure necessary improvements, safeguarding the public and reducing the cost of illness and burden on the NHS.

“Whilst every effort is made to work with businesses using an informal, educative approach, the council will not hesitate to take formal action where the health and wellbeing of consumers is placed at risk.”

A spokesman for Morrisons told The Telegraph: “We were very disappointed in the condition of the bakery in August 2024. It fell far short of the standard our customers expect and that we should provide.

“This was a single local issue, which was dealt with immediately by working closely with the council. The improvement made has been consistently maintained.”

Absolutely horrid. I never shop at this store but unfortunately encountered a driver just around Romsey Three Tuns pub area. I provided this store with all the necessary info about this driver's dangerous driving but simply refuse to take action and ask for more info. This driver nearly caused a fatal crash, so I will definitely avoid this store in future because they refuse to take further actions.

Vist hollyhead morrisons today for breakfast. I was appalled at the service we received today. Had to wait along time to get served as who was on the till was also clearing dishes away and bringing good out. When are food did arrived it was cold. Not enjoyable at. all. You also run out of sasages. At 12.15pm. No cutlery or napkins we had to wait coffee machine had not been fulled up so again we had to wait. All in all a diabolical cafe I've been too. Will not be visiting here again

I ordered online and when i know my order are replaced with substitute i directly call on 0345 611 6111 this number at 17:47 and the womens who was speaking with me was very rude not solved my problem and just behaving rude

Pressed dog chews.
Would have put no star in the review if I could , the chew stunk off detol or some kind of chemicals it made my eye's water it was that strong so had to take it off my dog , and apart from that a hour later he shit through the eye of a needle..........would 100% not recommend them to give to your dog and when you try to ask at the help desk about it .....it falls on deaf ears ,,, no wonder aldi and lidl are taking over. 💩

Yesterday I brought a pair of headphones called STREAMQ C1.
The sound quality is excellent and I can't hear anything but the music I'm playing, I paid £14 and well worth it. I would highly recommend buying 👌 ☺️

4 months weekly shopping never been let down yet just 1 week when didn't get everything highly recommended

Very disappointed with Morrissons today ordered £20 of needly items and lots missing shame on you , the cost of food is so exspensive and my children are suffering because of this get your arc together

Booked Morrisons, driver didn’t knock door drove off. Rang customer service told they would b back 730-830, didn’t come , told they would return later, not turned up. Shocking customer service

Appalling service, yet again no delivery, stay away from morrisons go elsewhere

The online prices have shot up and they charge a fortune for delivery. I normally use Morrisons and Ocado so I opened both apps and compared my usual shop. My weekly shop is for two people and it was over £20 more at Morrisons. Ocado compare their prices to Tesco and you get a voucher if there is a price difference. Ocado also do Marks and spencer and some of their value range is top quality. I won't be using Morrisons until they sort their prices out.

Ever time I place an order for delivery they are always missing items or substitute for something I don’t like and it’s always the most important item….. and they never seem to refund the delivery fee.. even tho I don’t want it…

Everything,im disabled,i wasnt feeling well enough to go out,so i did a online shop!i needed 1 itam as ihad run out,so i paid a massive £9.00 for the same day dilivery!basically i told them exactly where to park id meet them at receptiom!the dilivery guy phoned,then went back!i have proof he never showed up,as we have cctv,and neither amazon nor morrisons turned up!it was a disgace,i had to take a taxi to my nearest one which is in 5ways,but they close at 4pm on sunday,yet they let in all the just eat etc,but even though it was a emergemency they still wouldnt let me in,i trird to explain to the security gaurd u neeeded this itam urgently as ur online let me down,despite paying,he shrugged and refusred,i asked to speak to the store manager,who he said said the same thing no,so i looked it up tesco shut at 5pm it was a race to get there,i had 10mins got it phew!i was still seethinh!how can they say they were there when they wernt!so disapointed!

The past two orders yesterday and today had items missing from both orders this then was the final straw as I have had several negative issues these past few months.
I will not be shopping at Morrisons again.

Thieves! I have an idea why they like people that steal as they do that themselves! I placed an order that included two packs of bottled water, only one was delivered but they have not refunded the missing pack! Also three other items were damaged and not been refunded either. One bag had 7 heavy items in that included glass bottles and yet another bag just one lightweight box of tissues! Disgusting! Have now been refunded missing and damaged items but really need to sort the packing out! should not have to deal with missing and damaged items! Not everyone is able to stop and take photo's of missing items! and damaged items before they are refunded!

has anyone tried to place an order online recently.

the system suddenly decided to ask me for my address, so it asks for the postcode and then assumes one of my neighbours addresses without offering ANY options.

from there the address could not be amended, so I didn't place an order. Will go somewhere with a working website. Any ideas ?