Sam Turner & Sons Reviews 

Customer service rep seemingly did not read my messages fully and their messages lacked clarity and relevance which led to a pointless back and forth delaying the resolution of a very simple issue. They also didn't refund p&p despite the courier being at fault for the missed delivery. And they gaslit me for suggesting they didn't understand my message.

This company is absolutely amazing. I ordered pair of shoes on Saturday and received them on Monday. I initiated return process which is easy and straightforward. I decided to keep the shoes at the end as they fit very well with insoles. Thank you Sam Turner & Sons!

A wonderful company !!! Received my new lawnmower today and i'm very grateful for the service they provided not to mention the best prices. Thank you all very much. Have a lovely Christmas and a prosperous New Year.

Sent an item that was clearly a prior customer's return which was faulty. Firm refused to pay for the return postage costs. Wish I had read the other reviews before buying from them and won't be buying form them again!

Whilst the initial order arrived quickly it had to be returned for an exchange. Initially all went smoothly they arranged for me to return the item quickly. So all good ....however they now have my payment and item and i am still waiting for the item i have bought and paid for as a xmas gift. When chasing up the exchanged item I have been met with a patronising customer service team who cannot tell me when the item will be shipped out or if I now will get it in time for xmas. Disgraceful service.

Absolutely brilliant service ordered one day received the next and not with express delivery, customer service guy I spoke to was very professional and polite, could not recommend more, will definitely use again.

Having placed my order, I decided to read the 1 star reviews (don't know why, that's just the way I roll!!!) There were some shockers on there so I gave up hope of receiving my order.

Anyhow, I placed the order on Saturday evening and it arrived Monday afternoon!!!

Perfect service and a great price. All I can think is that as I wasn't innoculating a flock of sheep or buying a ride on lawnmower, that was the reason my order got delivered on time and at a great price!!!

Moral of this story is to read but take 1 star reviews with a pinch of salt.

Best prices online for a jacket I wanted, I ordered and the service was so quick that I immediately ordered another jacket of the same brand and received the same excellent service.

Would (and did) order again.

Ordered a Barbour Beadnell polarquilt jacket, which was the best price available anywhere. It said standard delivery in 3-5 days but it was delivered the next day by DPD! Fabulous service and the jacket was well packaged. Very happy and would definitely order from them again. Thanks.

Paid a lot of money for a new sit-on lawn mower
Tried to get it first serviced and it a can't be done in December and they don't know when it will be done.
Ridiculous.
At the quietest time of the year
My advice, buy elsewhere.

I contacted them about a pending payment that appeared on my bank statement immediately after cancelling a checkout. The transaction showed both “SamTurner” and “Samsung”, which was confusing, so I asked whether my money had actually gone through. Instead of clarifying or checking, Charlotte Roberts repeatedly replied with snide, dismissive statements and ignored the fact their company name appeared on the transaction. I know exactly who they are and what they sell — I even had items in my cart — so her condescending tone was completely unnecessary. The bank has since resolved the matter, yet this experience alone shows how shockingly unprofessional their staff are. I’m relieved my money didn’t go to them and would never recommend this company.

This was my first Sam Turner order it didn’t arrive in the stated time. I spoke to an employer who said he would investigate what the hold up was and we agreed it would come on next day delivery. It didn’t arrive even though it was out for delivery.
Called DPD waited half an hour for them to answer and was then told the parcel was not delivered due to first line of my address being missing Sam Turner had the first line of my address it was on the invoice.
Called Sam Turner who have said they will let DPD have the first line of my address.
Hoping it arrives tomorrow.

I ordered some wormer on the advise of my vet for my sheep, After answering several questions I was still refused to be sent this product . In all the years i have been farming I have never been refused a product that my sheep needed I know my sheep you do not ! Sam Turner has delayed their treatment which has put them at more risk. Its not right to deny me a product that my sheep need. If you don't want to supply it don't sell it !! Disgusted with the service.

Excited about a new, expensive pair of boots having treated myself...
Very disappointed that upon receiving the parcel, it was quite clear that one of the boots was clearly off the shelf having wrinkles, scuff marks on - someone trying to shine them up with polish (only one boot!) that had stained the shoe box.....to follow, I raised the concern without any sense of apology, just a link to arrange a return...at my cost!...
Im all for supporting independent companies but certainly not this one...dont expect alot if you do!

I ordered a pair of Skechers boots YESTERDAY! And they arrived today! Standard 3-5 day delivery and delivery was free! So impressed. I had never heard of Sam Turner before, not sure if you’re a small business but I’m delighted with my experience. The boots were cheaper than anywhere else and I love them so I’ve ordered another pair for my mums Christmas! Thank you for the great service and I will be using your website again.

Paid for express delivery on Thursday, item should arrive by dpd on Saturday, email from dpd says it will be delivered Monday.
To clarify I could have paid basic delivery cost and still got it Monday.

Telephoned to spend nearly £1,000 on garden machinery. I was calling from a withheld number for security reasons. They would not accept my call.
Tough. That is their loss. I will take my business elsewhere to someone more accommodating.

I bought a 12" chain for my chainsaw but they sent me a 14" chain. When I informed them of their mistake they apologised & offered to send me the correct chain. The one issue was they inconvenienced me as I was forced to used a damaged chain at work as I had no spare chain and they also expected me to wait at home and repackage the chain so they could have the wrong one back. I had already thrown the envelope away so had to use a carrier bag.

This is the second time they have sent me incorrect parts and they did not offer to compensate me in any way either time, and this time were reluctant to send me a bar to fit the chain even if I was to pay the extra £7 as I didn't want to have to wait in for a delivery man to come and collect the item. They said it would mess with their stock records but maybe they should actually bother to take the time to look at the items they are sending people instead of posting wrong items and being pretty unhelpful when it comes to resolving the issue.

It's not the poor delivery service (and it was) that bothered me: it was the fact that a telephone call failed to resolve the problem, because staff either were unempowered, or simply not bothered, to resolve the issues.

Plenty of five star reviews here, but it's when something goes wrong that is the real test of an organisation. This is my first experience of Sam Turner. It will also be my last.

Great service. Ordered a Barbour coat at a fantastic price. Delivered quickly. I’ll be using them again! First class service.