I’ve always bought French pans, I thought I would buy British, I’m so glad I did, the pans are great, durable, great heat distribution easy to clean. However the service is exceptional! I had an issue... Toon meer
Bedrijf heeft geantwoord
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I’ve always bought French pans, I thought I would buy British, I’m so glad I did, the pans are great, durable, great heat distribution easy to clean. However the service is exceptional! I had an issue... Toon meer
Bedrijf heeft geantwoord
Ordered an oven tray, which arrived very quickly. However it was not in a good condition and we contacted customer service. The customer service team were incredibly responsive and apologetic, and imm... Toon meer
Bedrijf heeft geantwoord
I spent about 6 months trying to get you to supply a 20cm saute pan, this proved to be beyond you and I finally cancelled the order last month. It was first ordered in December , the deposit was ref... Toon meer
Excellent high quality frying pan & well worth the money- should last a lifetime : heats up quickly & cooks evenly : quite heavy but comfortable handle which stays cool : perfect size for 2 people.... Toon meer
Bedrijf heeft geantwoord
Geschreven door het bedrijf
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
194 Waterloo Road, B25 8LD, Birmingham, Verenigd Koninkrijk
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Heeft 82% van zijn negatieve reviews beantwoord
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Prompt service, excellent website, premiere quality products, and rapid delivery. What’s not to like!?
Speedy turnaround of order and kept informed. Overall a great shopping experience!
Dispatched quickly, packed safely, environmentally friendly packaging, and very happy with the quality of the product.
Great value. The tray we bought was quite expensive, but at works beautifully and looks to be built to last for years.
Fantastic pans and amazing customer service
Swapped my roaster for one with integral handles so it can fit my oven.
Staff were so helpful
Samuel Groves is a reliable company we have bought several pans from them and all do the job perfectly. The Chef’s pan is great for everything from sautés, risotto, pasta sauces. Good quality and not outrageously expensive for tri-ply.
I have had 2 of these pans for years and they have lasted the test of time compared to others that I had. Not as cheap as others but when you buy quality you have to pay for it.
I bought a non stick pan after my very expensive Le Crusset pan lost it non stick after just a couple of years.
These are British made and although expensive save you money in the long term as they don't need to be replace every few years....

Antwoord van Samuel Groves
These oven trays are really worth the money - made (in the UK) to last and delivered straight from the manufacturer
The mince pie tray I've bought is very well made, very good quality, joy to use and worth every penny. It arrived promptly and well packed. If I need more of kitchen tools, I will return to Samuel Groves.
Bought a non stick frying pan due to the life time guarantee. Less than a year of use and the non-stick coating has gone. I expected it to be refurbished for free as it's a 'pan for life' but it would cost £42!!! A 'pan for a year' more like. I bought this on offer at £52, the refurbishment cost is over 80% of the purchase price. Apparently the retail price of this pan is over £150. DO NOT waste your money. You're better of buying mid-range pans and just replacing them every year or two.
You provided a discount for me to replace my SG pans with induction pans
Love my new pans although I was concerned with the staining after the first use, however reading all the reviews it’s our hard water causing the problem. The tips to clean them are simple and work every time. So 100% happy.
Satisfied with their stainless steel. So ordered 2 non sticks. Disappointedly, found both with defect. Takes time to get response from CS to arrange return and refund.

Antwoord van Samuel Groves
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