Sanctuary Bathrooms Reviews 

Antwoord van Sanctuary Bathrooms

11 sep 2026

Good afternoon Stephen,

I am disappointed and sorry to hear about your experience while shopping with us, and please be assured that this is not how we would expect anyone to feel.

I understand you have spoken to a colleague today who has acknowledged your concerns, and also ensure that your refund has been initiated promptly.

We do appreciate your frustration and inconvenience experienced in this instance. We do rely on suppliers to advise us of when items are not in stock which sometimes can only occur after an item is purchased and order processed. Every effort is made to communicate this as quickly as possible, as well as offer alternatives or possible solutions. This is also the case for re-stocking dates, though understandably, we do not have control over any unforeseen delays that may hinder this. I appreciate this was missed in this instance.

As such, we do recognise that our usual high levels of service were not as we would expect on this occasion at all stages, and for that we apologise. It should never be the responsibility of any customer to chase such information. Please be assured that this has been communicated to the team members to emphasise this, and remedy moving forwards.

I am sorry once again for the need to leave such a review, but we do hope our responses and acknowledgement show we do take this seriously, and also that we may have a chance to rebuild the trust you have lost in us at some point.

Kind regards,
Mark

Antwoord van Sanctuary Bathrooms

11 sep 2026

Good afternoon Joan,

Thank you very much for your 4* review and I am glad to hear that although you had issues with your initial delivery, that we were able to remedy this for you.

Having taken a look into your order, I appreciate the frustration and understandable concerns you had with your shower screen. Please be assured that we would always try to expedite such matters with the supplier, both to look into the concerns raised, and arrange a suitable resolution where possible for your own peace of mind. On this, I am glad that we were able to offer a suitable alternative that gave you the added reassurance of being delivered directly from ourselves at no extra cost, and that this helped to rectify the issues with your initial screen and flipper.

Although we would dearly love 5*, we do appreciate the feedback and comments you have raised both here and via email, and we will strive to use this to try to improve any areas we can, both internally and with suppliers, to this level.

Thank you again for your comments.

Mark

Antwoord van Sanctuary Bathrooms

11 sep 2026

Good afternoon Kevin,

Thank you so much fo your 5* review, and kind comments too.

We are glad that your order arrived promptly and in a good condition, and that your experience was a positive one, as we would always hope.

Thank you again for taking the time to leave the review.

Kind regards,

Mark

Antwoord van Sanctuary Bathrooms

11 sep 2026

Good afternoon,

Thank you so much for your lovely 5* review and taking the time to leave it.

We do always appreciate it when customers share their positive experiences, as we do pride ourselves on our service and product offering, so I am glad that this was the case for you.

Thank you again for taking the time to leave the review.

Kind regards,
Mark

Antwoord van Sanctuary Bathrooms

Een dag geleden

Good afternoon Samuel,

I am sorry that you have felt compelled to leave us such a review as we always endeavour to provide a good experience to our customers. I can assure you that, to this end, we take all feedback seriously.

Having looked into your concerns, I understand from speaking to the team that you were looking for a very specific installation configuration, which is not possible with this shower door and is rare in terms of availability. The information on our website specifies that the item is reversible because the door and side panel can be handed to suit the layout of the room (essentially the set-up is flipped 180 degrees). There is a specification on the page that visualises this point. Unfortunately, it is not possible to connect the side panel directly to the non-sliding glass part of the door due to the way it is installed. Nevertheless, I'll add a note to our website team to see if they can add further clarification on this.

We acknowledge you felt this was not clear on the website, however, we do not agree it is misleading on the basis of the above. We also feel that had there been any communication prior to purchase, especially given the specific layout you were requiring, we could have checked this and helped alleviate any inconvenience from the outset.

In respect of your return, we have to wait for the items to be returned and inspected, and confirmation given to our office team to process a refund. Our returns policy states that for unwanted items a cost will be levied for returns. This is the cost charged to us to collect and return the items to us. You can choose to return yourself but this is entirely at your own risk, so the cost provides that peace of mind. Despite this, I can see that this cost was waived and refunded too as a gesture of goodwill from our team.

We are obviously sorry that your experience wasn't what we would normally envisage for our customers, and we will share the feedback with our customer service team, as well as taking any learnings we can to expedite and improve the information and process we provide. I do hope we can the opportunity to restore confidence in our company at some point in the future.

Kind regards
Mark

Antwoord van Sanctuary Bathrooms

3 dagen geleden

Good afternoon Pauline,

Thank you so much for 5* review.

We are so glad that you found the help and advice from our team to be great, and that your delivery was also quick additionally. Every review we get means a lot to us in maintaining and helping to improve our service, but it means even more when we get reviews such as your own. I'll be sure to pass on your comments to our team!

Thanks again for your time leaving us this great review!

Kind regards,
Mark

Antwoord van Sanctuary Bathrooms

3 dagen geleden

Good afternoon Julie,

Thank you so much for your 5* review and lovely comment about recommending us.

We try so hard to get things right for our customers, so I am glad that this was the case for you, and that we were able to achieve the maximum rating. It really means so much to us, so thank you for taking the time to do it, and again for the positive recommendation!

Kind regards
Mark