Sanctuary Reviews 

Ridiculous. Countless emails in regards to neighbours fence. Then other neighbour has rubbish and overgrown area never maintained causing rats to enter shared loft. Several emails chasing no response. When they do they say it’s on the list. Fence has fallen down in two sections authorised repairs in one part but not the second part. Looks like we will have to pay .. no words. Kirtling Suffolk put jan but been more than a year!! Sanctuary update- several emails later no reply no action now our tenant is leaving and can’t rent property until fence is fixed. I’ve sent soo many emails ongoing two years +

The engineer Ricky is an excellent ambassador for this company who are quite unpleasant people especially the “jobsworths” ! However despite a schedule that would kill me Ricky just get on with things and calmed me down as I suffer from among other things high anxiety and acrophobia and a fear of people so I always ask for him! Now I would call a blocked toilet and a broken flush quite an important call out yet it took five days. I’m crippled with arthritis and was having to get bowls full of water and throw it down the toilet as you can imagine in the hot weather last week it was an absolute nightmare anyway Ricky came to the rescue. He deserves a medal. I deserve along with the other tenants some respect, kindness, and understanding from the top down.

The engineer came out to solve my issue with the hot water heating which came on sporadically throughout the day and was costing a fortune in electricity bills. He was knowledgeable and explained in detail how it works. I was extremely happy with the service.

Terrible housing company - we have lost water supply to the entire building two years in a row during a heat wave. You can never get through to them on the emergency line. Their heating rates for tenants are through the roof. Despite their awful service they have the audacity to knock on residents doors and complain about their shoe mats.

CONNINGSBY HOUSE sandy grate road Sheffield S10 5TG Went to view a flat on there was told very nice and quiet PLEASE NEVER BELIEVE ANYTHING YOU HEAR went to view the area lovely views lovely scenery got to destination CONNINGSBY HOUSE sandy grate road S10 5TG Looked lovely. Asked many neighbors was told very loud flats full of damp and mould lots of antisocial behavior doors slamming all night long empty beer cans left in lifts. full of rats a lot of residents mentioned about 1 peticily causes mysery and prey on the old THAT PLACE IS NOT FOR US sorry SANCTUARY

You have a date for a repair, then when they turn up tell you they come to check what needs doing. When you told them on the phone

Don't know we're to start do
not move onto conningsby house S105TG
The place is horrendous how its changed is unbelievable

Area nice then you get tothese flats waiting months for repairs no communication with managers at all you cant get threw police here most nights at the top block regarding asbos there also vermin rats running around the carpark due to bins not been emptied for varies weeks nothing is getting done numerous long time residents have moved out because they couldn't take anymore

If you can avoid living in this company’s properties they repairs are an absolute outrage service charges for non existent services staff are rude on the gas team complaining is pointless

They charge a fortune and take months to reply to the simplest of correspondence. Difficult to understand why anyone would use them

I have asked sanctuary housing to move me for years I live in London and have asked to move to a quieter area they have not moved me and I’m struggling to pay my rent London is too expensive they knew I was getting in arrears but instead of moving me and helping me they have took me to court for a seeking of possession order they want to evict me WORSE Housing association EVER Totally incompetent

Well if I could give a 0 i would, ive been fighting the same fight for the last 8 years with bathroom issues they rapidly progressed in 2024 when I put a official complaint in. I've had numerous of appointments from people who can't do their job. To surveyors that are damn right rude and disrespectful about your home. I thought I was making progress until today, I've booked time off work yet again they are a no show. I've been chasing them all morning knowing full well the job now won't be done and were back to square one of me doing yet another complaint. But this time I will be going through the housing ombudsman. I can't even write down in words the grief they have caused me as it will be a novel. Worst association ever.

Worst company I’ve ever dealt with for repairs, totally incompetent, no communication.
Mould reported in January still not attended to despite also raising a complaint. Along with other repairs reported in November still not addressed.
They reported I had not submitted these repair requests until I provided submission receipts!
20 year tenant, rent paid in full every month.

Sanctuary are the worst landlords I’ve been with.. they spend more money than they need too the workmen they send are a jack of all trades most not all of them have no respect for the customer or property my property is in disrepair and I feel they need to rectify these issues I have pics to add if needed

So desperately need a new window have sent two people out at two different appointments to look at a blown window they both said the same thing it needs a new window!!!
1997 I moved in to my property and have had no upgrades atall or anything to improve the inside
They’re sending men out on numerous appointments to look at the same thing, but I still haven’t got any answers neither they’re saying. I have to probably wait another six weeks to get an answer. It’s absolutely ridiculous.

Very unprofessional. Can't even fix a window or toilet effectively. 3rd appointment and still nothing has been done. Absolutely ridiculous. Circus company.

These people are terrible. There are not helpful at all. I was paying my rent arrears on arrangement I agreed with them. I kept paying even above the arranged amount. But they still went ahead and applied for a CCJ that affects how I work. Now how can I keep up the payments if they have restricted my work. They are not worth hold public trust ventures.

sanctuary housing have been really helpful and have always carried out the repairs in a timely fashion my boiler needed a new pump and they responded really quickly and sorted out the problem without any hassle this housing association have been outstanding throughout the years I've been with them 16 years thank you for reading xx

Every time I raise a repair Sanctuary North fails it's obligations. It is supposed to contact you within ten working days to discuss the work to be carried out and to arrange a suitable appointment. I have to keep chasing repairs. On some occasions they claim to have not received information about a repair, despite me having a copy of the web form when I raised it. Finally, the company that carry out the gas checks (Sure Maintenance) are just as hopeless. They fail to notify tenants by letter when an LGSR is due and send a text the day before a service. For two years I have complained about it being short notice and that tenants should be informed earlier to make arrangements for a gas visit. Everything falls on deaf ears and nowt gets done. Rent and service charges have gone up though! Shambles of an organisation, it needs investigating by the Housing Ombudsman Service.

I have had a leak of rain water through my bedroom ceiling for 12 years. I have raised numerous stage 1 and stage 2 complaints. I have taken so many days off work for them to come and fix it but it never works. I can't sell the property so am trapped in this situation. The property is covered in mould and I have a persistent cough. I am so desperate and there is nothing I can do to resolve it.

i have been a tenant with SH for over 3 years and what a sham balls they are. i could have not been offered a less helpful lanlord if i could. from withholding information about cockroaches and bed bugs to breaching there duty to provide a safe and secure home for me to living and not to mention a rent and survice charge for a one bed flat of over £800 for a small 1 bed flat .

from day one knowing that there was a major cockroach issue within there propity they had failed to inform me of that when i sinned the lease.

safety - as part of the huge bill of the rent they higher out a sucurity and as part of my agreement they are thre to stop unwanted guess from entering the premeses and while living there . i was subject to coutless incidenses of anti social behaviour. witch they could have provented by doing there job.futhermore i had emailed 100s of times to santiory housing DO NOT let in unotharised personal enter at any reason and time after time they ignored me and so much so left my life at risk so much so that i had took it apon myself to flee into a refuge to a safe place and to keep myself safe from the cockroaches bed bugs and more importentaly keeping myself safe from antisocial behaviour with should have been the job of my rent to provide me with a safe clean place to live and away from harm from others . and the hard thing to swallow was there response " we can not manage everyone that walks through the doors. well sanctuary that is what the £ 750 pound rent and £59 service charges are going to to keep me safe

now having to go into a refuge they still expect me to pay as i can not return due to the dv and roaches and i really do not know what to do

if you had said " there is a big pest issue in the building and that it is not habbitable and anyone who wants to come in off the street then we let them no questions aked . then i would not have sined the tenancy

giving you a 1 star is in my opinion to good to give you but i have to give something

note to everyone who is looking for there 1st place to rent DONOT go to sanatory they rob you blind with how much they charge for rent , and if you are thinking of moving into a high rise building then ide think 2x as this will probly cost you 1000s of ponds to replace any goods that you put in there

my former partner within the 1st 24 hours of being there was covered in bed bug bites and cockroaches and added to the reason she decided not to come and see me in the flat as it was not safe for her or anyone to be in they type of space.

cocroaches would deop on your head from the second you open the fla door and. and because they have been there so long the treatment that they apply to they does not do anything and when i say treatment it takes 1060 bd to even get them to look at the issue.

i complained that due to the leval of bed bugs falling out of my cloths back in 2023 i put myself in emergency accomidation having asked santory to help with the issue and as they failed to help the issue transfused to my emergency accommodation leading me me being asked to leave

so to conclude this review sanatory is an amazing place to life if you like pests and cockroaches , high bills and days and ands of being passed from person to person to gt any complaint looked at

housing officers - shares information about you with anyone and everyone and has no GDPR skills and is somebody you can not rely on
calling through to speak to your housing officer is like wrighting to father Christmas " well get back to you in 10 working days

asking for a SAR they are really bad at this i asked weeks ago and still waiting on this to be sent to me.