Had fantastic service from Connie at Guildford. She was so friendly and very professional. She kept me fully updated throughout my time there. Nothing seemed to much trouble for her. She is an asset t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU Guildford, GB
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Lees wat reviewers zeggen
It's all about how the dealership treats potential customers. From the get-go, the attitude of salesperson David at MB Guildford enabled my buying decision to be made within 2 telephone calls. David's... Toon meer
Bedrijf heeft geantwoord
We were looked after by Tom Warton (Sales Exec). A lovely and pleasant manner, professional and went above and beyond to ensure our purchase was an amazing experience. A true asset and a rarity in... Toon meer
Bedrijf heeft geantwoord
Initially visited the dealership a couple of weeks ago to enquire about an A Class. We were seen straight away by an extremely helpful sales lady who took us for a test drive and explained the orderi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contactgegevens
Unit 4, Cobbett Park, Slyfield Industrial Estate, GU1 1RU, Guildford, Verenigd Koninkrijk
4,8
Uitstekend
268 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The saving grace was my sales contact…
The saving grace was my sales contact Gary Hinchcliffe
who was attentive and diligent. The IT was a complete shambles and proved very stressful.
28 januari 2023
Antwoord van Sandown Group - Group
Thank you for your review and four-star rating! We're delighted to hear about your experience with Gary and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Once again Jack pulled a blinder!!
Once again Jack pulled a blinder!!
Very happy with the car and the service Jack provided
21 januari 2023
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear about your experience with Jack and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great service
Great service. Would recommend for hassle free purchase. Thanks to Karan from Guildford Mercedes.
11 januari 2023
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear about your experience with Karan and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
A pleasurable buying experience made…
A pleasurable buying experience made possible by Yasmin, Dave and the team.
10 januari 2023
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear about your experience with Yasmin, Dave and the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Personal service from the very…
Personal service from the very beginning helping me choose the best vehicle for me, then sorting the right model right through to collection!
14 januari 2023
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear about your experience with the team at Sandown Mercedes-Benz.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Yasmine at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
First class service and proffesional…
First class service and proffesional service Tom was my first contact and everything went smoothly start to finish ken
19 december 2022
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Tom and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Excellent service
30 november 2022
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear about your experience at Mercedes-Benz of Poole.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great customer service
26 november 2022
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear about your experience.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great service from Khayam
Purchased my second car from MB Guildford. Dealt with Khayam again. Great service from helping to pick up the right car to day of purchase. Khayam was very professional, kept us informed on the progress of delivery and even offered to come in on his day off to complete purchase. Would highly recommend.
22 november 2022
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Khayam at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
I bought a car from them the sales guy…
I bought a car from them the sales guy was Harrison it's an absolutely brilliant man who knows to talk very friendly with us I can say he is a 5-star guy.
21 oktober 2022
Review zonder uitnodiging
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Harrison at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Unfriendly and unhelpful customer service
I wish to put on record the very indifferent, and brusque service I received at their Guildford branch.
I had an issue with an airbag indicator light showing the front passenger bag was de-activated.
As I was passing the Guildford branch I thought I would try to have this looked at as a priority safety issue. First the front desk was unattended and I waited for several minutes in full sight of various staff none of whom saw the need to see to speak with me.
When I returned a few minutes the desk was manned and I explained the problem. A few minutes later a mechanic came to see me and after I told him about the problem and gave my vehicle registration number, he said it would be necessary to book an appointment - the earliest being the following week. I asked if he could at least take a look as it may something quite simple that could be fixed straightaway. He refused and his manner was fairly brusque and unhelpful. He went away and returned saying that their system was paying up and told me to phone a number on calling card which he handed to me.
I found the whole experience unpleasant and the attitude of the staff unhelpful and unfriendly.
This is a positive disincentive to replacing my current car with another Mercedes. Their customer service has certainly deteriorated despite the mainly high star rated reviews here and it has left me feeling even more unwelcome and marginalised. Perhaps they prioritise customers with newer more expensive vehicles and may have adopted a fundamentally different approach.
11 oktober 2022
Review zonder uitnodiging
Antwoord van Sandown Group - Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service.
Please can I ask you to send your contact details to marketing@sandown-mercedes.co.uk so that I can ask a member of the team to contact you.
Always attentive and capable
Always attentive and capable. Staff all excellent when it comes to customer care. Service engineers exceptional in their expertise and ability to go that extra mile to get you back on the road. Having used Mercedes agents close to home I can honestly say the distance I travel to use Guildford is worth every mile and time it takes. Highly recommend.
9 september 2022
Review zonder uitnodiging
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with us at Sandown!
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Great Servicr
Great, friendly and efficient service from the Slyfield Green team.
3 september 2022
Review zonder uitnodiging
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Dirty interior
Saw the approved used Mercedes online so reserved it online. Went along to see and test drive the car and bought it. The salesman was very helpful and easy to talk to. When I picked up the car a week or so later it looked great. However, once I got home to Epsom it was obvious that the car had not been valeted as they were two stains on the roof, a black mark on the upright to the right of the windshield and two more on the sun visor. I managed to remove all the marks an upholstery cleaner, but that’s not the point. Took the edge off the joy of buying the car.
Addendum: it’s now the 4th of August and no-one has contacted me from the garage despite their reply below saying that someone would be in touch.
Update: Had a call back from the sales Manager today, 5th August, with apologies. All sorted and I am now happy.
21 juli 2022
Antwoord van Sandown Group - Group
Hello Mr Blackmore, Thank you for your review, we are sorry to hear of your experience at Mercedes-Benz of Guildford. We have passed your details onto the management team who will be in touch shortly.
Third car I have purchased off you…
Third car I have purchased off you guys. Great! Well done!!
Jeremy Oliver
18 juli 2022
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Very helpful,good communicators
Very helpful,good communicators, always phone you back & stay in touch,very good personal service.
Difficult time due to lack of availability of new cars but handled well.
I was recommended to Sandown by a friend in London .Pleasure to do business with & will definitely recommend Sandown & return for my next Merc.
18 juli 2022
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Salisbury.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks.
Elaine Fountain was very helpful in…
Elaine Fountain was very helpful in getting the exact car I was looking for against all the odds of delivery delays and I ended up getting it sooner then expected.
Mercedes at Guildford are a friendly professional team and as a repeat customer, I wouldn’t hesitate to go back again.
28 juni 2022
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with Elaine and the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks
Trying to buy a car from Sandown…
Trying to buy a car from Sandown Select. Very keen to sell the car but misleading discussions on price (hidden admin fees which were declared late in the process). Purchasing the vehicle as a gift for a family member, was very clear about timing for collection. The dealership/salesman just avoided my calls and emails all day. One of the worst experiences of buying a car I’ve had, and I’ve bought a number of cars over the years!
21 juni 2022
Review zonder uitnodiging
Antwoord van Sandown Group - Group
Thank you for your review, we are sorry to hear of your experience. Please email your contact details to marketing@sandown-mercedes.co.uk and a member of the management team will get in touch.
Great experience from the Sales team at…
Great experience from the Sales team at Sandown Mercedes Guildford. Perfect car, perfect sales experience from start to finish co-ordinated by Paul, a sales manager who is interested in the customer experience and making sure you are not only listened to but heard and promises are put into action. Tom who was fantastic and also Harrison, Jack and Lee who were involved at different points. I have no problem recommending this dealership to anyone looking for a Mercedes.
20 juni 2022
Antwoord van Sandown Group - Group
Thank you for your review and five-star rating! We're delighted to hear of your experience with the team at Mercedes-Benz of Guildford.
You will shortly receive an SMS from Mercedes-Benz UK which includes a link to their survey. We would be very grateful if you could replicate this fantastic feedback in that survey also. Many thanks
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