Sarah Raven Reviews 

I have not received my order as Evri have failed to deliver. Evri are the most hopeless courier service and I wish Sarah Raven would not use them. I have tried on numerous occasions to contact Sarah Raven through email and the AI chat system but have received no response. I am at a complete loss as to what to do as I have no bulbs and no way of receiving a refund.

After waiting an extremely long time for my order of 3 plants they sent me the wrong ones!!! Have sent a email to them just waiting on reply
It is now Thursday and still no reply to my email I sent last Monday I think this extremely bad considering it is them that made the error and not myself and I feel I am being totally ignored!!!
Friday 23/10 6pm still no reply ..rest assured I am not going away!
They tell you to contact customer service but no one answers you!!!
This company most definitely needs looking into by trading standards

Instead of responding to my original review, Sarah Raven found a way to complain about it. I spent a lot of Monet placing an order in August and received no communication from Sarah Raven regarding delayed delivery. I never received a single item from my order and had to go through Paypal disputes to get a refund because Sarah Raven ignored my emails!

I deleted an earlier negative review as I did receive a response from somebody who assured me that the remainder of my order (17 Sept) was to be dispatched ‘imminently’ - that was over a week ago and well it hasn’t and I have received no email regarding says delivery. Truly appalling customer service.

Ordered £118.62 worth of goods from Sarah Raven on 7/10/2026
The money has been taken from my Bank Account and have had no goods or emails regarding this order.
Very disappointed.

Awful. Plants arrived totally ruined as though they’d be shaken around. So disappointed.

Disappointing experience. Ordered bulbs in May for delivery end of September. Ordered early to ensure best price and to secure the bulbs and quantities that I wanted. Waited patiently. September came and went. No communication from Sarah Raven at all. Having now emailed multiple times over the past few weeks and 'speaking to' the awful AI bot I've received an order cancellation and refund. No explanation as to why or any communication from this company at all. Customer service clearly doesn't exist at Sarah Raven. Sadly I won't be shopping here again.

The quality and health of the plants and bulbs I have ordered over this year have been excellent - very satisfied customer.

I got my parcel at my door step but the delivery boy was very rude, Upon questions he did not reply even on a single question, sad..

We placed our order in May and were expecting the second part, the bulbs, at the end of September. It is now mid-October, and we’ve received no update at all.

I’ve repeatedly chased Sarah Raven but received no response. There has been no proactive communication, and trying to speak to an actual person is virtually impossible.

Great customer service is about keeping customers informed when things don’t go to plan. Unfortunately, that simply hasn’t happened here.

A really disappointing experience from a brand I expected much better from. Sadly, I won’t be ordering from Sarah Raven again.

I am so sad to.be writing a second poor review of the Sarah Raven business. My experience of the products is mixed. Evri is entirely unreliable which does not help, but some plants have been really good and well packaged and delivered. Recently, I have gone round in circles with the chat bot which could not deal my query and the promised customer service did not materialise.I am still awaiting missing perennials which it was claimed would be sent over two weeks ago on the tracker. The not so urgent bulb part of the order was despatched and I am no longer able to enquire about the remainder of it online. Meanwhile deliveries from three other similar companies have arrived, promptly and in good condition.

Evri left parcel on the doorstep, then it was stolen. I have been trying to reach someone and there is no reply from anyone. Almost £100 worth. AVOID!!!!!!!!!!!!!!!

Really great and genuine experience with this company, recommended.

This company has such glossy marketing but my experience has been really disappointing. I ordered three pots of cyclamen hederifolum from them, to remember my late father by. (His garden was full of cyclamen hederifolum and he particularly loved it.) Sarah Raven sent me three pots of cyclamen coum mislabeled as "cyclamen hederifolum." As keen gardeners will know, there are important differences between the two varieties; they're not interchangeable. However I assumed an honest mistake and contacted customer service to ask for a replacement. I got an automated response telling me to wait five days for a response (rather a long time where plants are involved.) More than a week later, I've heard nothing despite following up. I wish I'd checked Trustpilot before ordering as I can now see there are lots of bad reviews. What a pity.

I ordered a Eucalyptus nicholii and what I received was a rather sad looking standard round leaf Eucalyptus. The label on the pot is correct - but wrong plant in pot? Eh. How?
It arrived packed well and in one piece unlike others have reviewed but that’s as far as it goes. Haven’t heard anything from customer service - although they’ve probably all quit after reading these reviews….!!!! Now the robots are working overtime with all these complaints. Used to adore this shop….purchased alliums, bulbs, shrubs…now will approach with extreme caution - if at all.

I used to love Sarah Raven Plants - I have been a satisfied customer for many years but this year the service & plant quality has been dreadful. I placed an order for some potted Dahlias on 19th June, I finally received the order on 10th July, and when I got the order 1 of them Cafe au Lait was so small and broken - it never recovered. Due to time and the inability to communicate with anything other than a chat bot - I just put it down to experience. Then on 13th Sept - the ads and discounts on Social Media drew me in again and I placed another order a couple of packets of seeds and some plants (4 different sets of 3). The advertising was promoting delivery at the end of September (on the June order it was promoting it for the end of June), which was perfect . However the reality is that, so far 1 have had 2 packets of seeds delivered in 2 separate parcels - 1 delivered on 5/10, 1 delivered on 8/10 and 1 set of 3 plants again sent separately on 9/10. and the box was broken and inside there were 2 plants that looked healthy and 1 that had fallen over and was far smaller than the other 2. And there has still be no mention of the other 3 sets of plants. When you track you order via Shop it helpfully says that its 'waiting for details'. I am trying to decide if it is worth communicating with the chat bot thing as this seems to be the only way of being able to communicate. All they would need to do is email me to explain what has happened to my order and why it's delayed and I would probably be happier or at least understand the delay but saying nothing makes it worse

The plant is fine but with no thanks to the courier Evri.
I will NOT order from Sarah Raven again unless the courier company changes. They don't bother to contact any near neighbours if no answer at address (re instructions on original order) package dumped on door step in early evening luckily a neighbour found it and took it in.
This is not the first time Evri have behaved in this way.

Ordered plants on the 24th September. Still waiting for them 14th October and counting. I was hoping to plant these out before November. These plants were advertised as "in stock". Clearly not the case. Order from other plant suppliers, cheaper and reliable. I'll never use Sarah Raven again. I've used customer service in the past and they were extremely offhand

Very poor service, waited a long time for 2 different varieties/colours of the same plant (Hellebores) they arrived unlabelled as you pay a premium for this service it amazes me how poorly the service is executed. Customer services non existent

I was a returning customer - no more.
I ordered and paid for a small shrub on offer. A dispatch date was along side the product on my order invoice.This was in August.
I have been busy and on holiday so only checked back last week - the first week in October - to try and establish where my plant was - as it was signified with a dispatch date.
I discovered it was out of stock. But my order was paid for with the dispatch date.
The customer service page does not allow direct communication so worse than useless in my view.
I sent an email as the company Sarah Raven had not been in touch at all.
There was no response to my email. But when I checked my account statement it appears I have been given a refund. All without any information or apologises for holding on to my money knowing the product was out of stock.
Sarah Ravens Customer service in my view ,after my experience ,is non existent .
So my experience is from 24 August to 9 October.