Sarah Raven Reviews 

I often get lovely spring bulbs from Sarah Raven, beautiful colours of tulips and tulip collections. I was disappointed with the daffodil bulbs I bought this year, quite a few of them were soft and beginning to rot and couldn’t be planted.

Prompt delivery of good quality bulbs

Order was incomplete. Their phone number is now well hidden, email produced automated holding messages, took ten days to respond that they’d run out of stock, awaiting refund. Won’t know whether the bulbs they managed to deliver are any good until the spring. Your automated response proves my point really.

Dreadful service really lets down a trusted brand. Non-delivery of my bulbs, by their delivery service EVRI, led to a series of emails which got nowhere. The photo was not of my doorway and Sarah Raven kept asking me if it was or the package could be in my side passage etc. Eventually they replaced the bulbs but it cost me a lot of effort, irritation and work to get that result. Contrast another provider who just refunded and replaced straight away. Sarah Raven's Customer Service is also appalling - they are inaccessible with no phone number or any way of communicating except by email, which takes ages to get answered. Shame - it was a good and reputable brand. Maybe they are over-stretched, but then the company needs to cut back the daily promotional sales emails that I endlessly receive.

Bulbs arrived in excellent condition and extensive range of tulips . Had to buy more packets in the sale . Looking forward to a very colourful and beautiful courtyard garden in the spring.

One dead Allium bulb! All the rest fine - as usual!
The best, Jeff

Good Price Excellent Quaility

Bulbs were a really good size and looked clean and very healthy. They were perfectly packed with planting instructions. I’m looking forward to a garden full of Pom Poms in varying heights and sizes

Thank you for dealing with my order.the bulbs are lovely well packaged ,pleasant courier, fair priced
Will be shopping again with Sarah Raven
Rosemary wightman

Lovely selection of top quality bulbs
Delivered in good time and in good condition

The bulbs arrived in great condition and they were packaged very well. The bulbs were large and juicy so i have confidence they will produce lovely flowers in spring. The only slight issue i had was that it took over a month for delivery but i understand the bulbs have to be sent for planting at the correct time. I am very happy overall.

Safe delivery as usual.Excellent quality bulbs which are planted for the Spring.Will definitely be reordering for next summer.

Took 6 weeks for plants to arrive, then arrived in poor condition. One box badly bashed up with plants tumbled around inside. Trying to nurse back to health now, but all arrived too late for autumn planting season. Not very impressed

I placed an order for tulips and narcissus in July. The tulips have been delivered but I’m still waiting for the narcissus. I have contacted customer service but I have not had a reply! Very disappointed!

I have learned to never buy from Sarah Raven again- dreadful customer service and no desire to help their customers. Don’t buy from this company ever.

Order arrived with 15 plants missing. Attempts to have missing plants replaced or refunded have been replied to with automated emails. No solution has been offered. No phone number available. No named person. This is a travesty of customer service and has been going on for 3 weeks with no end in sight. Avoid ! I will never use again.

Please bring back real people in your customer support Sarah Raven! There always used to be a helpful person at the end of the phone - now replaced by useless AI. It's taken me nearly a month to get some advice... Would have been a 2 minute phone call. I imagine some marketing guru has convinced them that AI chat bots are the future. Sad times. They are utterly useless.

10 days since my order was placed. Just spring bulbs. Nothing further from the company. The AI assistant provided no help unsurprisingly. I have seen truly awful delays experienced by others and must have lost my mind when I placed this one. Never again.
Following this review I was asked to provide order details and as can be seen below I am told to expect contact very shortly. No idea what that means but they clearly work to a very relaxed timetable.

Ordered £44 worth of goods, no delivery. On emailing got an automated response that there was a delay...no kidding, I had figured that out myself. Luckily I paid via PayPal and got a refund through them. My first, and last, time using this company. Have read numerous reports on FB that they aren't fulfilling their orders. Beware.