If I could give 0 stars I would I orders some autumn planting bulbs on 11th October. I raised an issue about non delivery 6 days ago, with a promise of response within 5 days. I am being bom... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
20missing bulbs from an order. Very difficult to get in touch with customer service; the only way is through email and they won’t respond for days and days. They eventually offered alternative bulbs a... Toon meer
Bag of three lilies £13:95, with one bulb missing - have been informed no more available, so refund on the way. Poor quality tulip bulbs in one case - still awaiting replacement. Long delay in r... Toon meer
Bedrijf heeft geantwoord
Order was incomplete. Their phone number is now well hidden, email produced automated holding messages, took ten days to respond that they’d run out of stock, awaiting refund. Won’t know whether the b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our vision is to bring beauty, colour and joy to every garden. The Sarah Raven brand was first established in 1999 with a seed list. We now provide a comprehensive range of seeds, plants, and gardening and floristry kit. We pride ourselves on the quality of our products and Sarah trials most of what we sell in her garden at Perch Hill. Every single thing we sell goes through a tough selection process and is trialled, tested and loved by Sarah at her Perch Hill Farm – her garden in Sussex where she lives – so you know you'll only ever get the best quality items for your kitchen and garden. All our seeds, bulbs and plants have to not only look or taste fantastic, but also be highly productive. All our collections and mixes have been inspired by Sarah's designs for her own garden and flower arrangements.
Contactgegevens
Perch Hill Farm, TN32 5HP, Robertsbridge, Verenigd Koninkrijk
- sarahraven.com/help
- www.sarahraven.com
2,5
Slecht
13K reviews
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Easy to order
Easy to order, great selection to choose from, kept informed of delivery. Now busy planting them ready for my display early in 2027.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Perfect as always
Delivered as forecast, rec’d in good condition with good planting instructions.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Dreadful service ordered in June…
Dreadful service ordered in June promised 2/3 week delivery , delivered end of September. Tried to get a person No way , all chattbots , I will Never ever order from Sara Raven again , they do not care about the customer , they take £167 for payment and keep your money and deliver 4 months late I asked for refund , no way do you get one , not even an email to say sorry , DO NOT BUY ANYTHING FROM THIS COMPAny
30 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. There are two ways to get in touch with our customer service team, either through the Virtual Assistant on our site, or via email – info@sarahraven.com.
Response times are currently around 5 working days so one of the team will be in touch to resolve your issue shortly. Kind Regards, Sarah Raven Customer Services.
Happy with the bulbs,good quality,well…
Happy with the bulbs,good quality,well presented.
8 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Delivery great and they all looked ok
9 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Mostly good firm bulbs a couple of…
Mostly good firm bulbs a couple of mouldy ones in one bag .
Would have liked them to come with planting instructions and reference pictures to remind me which bulb was which.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. Planting guides can be found on our website - sarahraven.com/pages/instuction-booklets
If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Hopeless customer service
I ordered about £70 worth of bulbs. The order was despatched at around the time indicated, and the delivery company (Evri) appeared to have received it. But, rather than being delivered, it was showing as "delayed" on the Evri website for over a week. All attempts to contact Sarah Raven failed, other than the useless chatbot, which just "raised a support ticket" each time I tried to communicate with it. Emails regarding what had happened to my bulbs failed to get a response. I finally had to send a formal email cancelling the order and did, in the end get a refund. I would have much preferred the bulbs!! A phone number, via which I could have spoken to a human, would have been so, so much better
28 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. Please be assured that if you have contacted the team via email or the virtual assistant, we will be in touch very shortly. Kind Regards, Sarah Raven Customer Services
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
My sun sent me a voucher for £200 from…
My sun sent me a voucher for £200 from Australia to me for a special birthday in April
I tried using it and you wouldn’t accept because all your bulbs are discontinued and you c don’t accept vouchers on discounted items I ended up spending over £200 of my own money I am not on Facebook book etc I have tried. Getting in touch with no luck your customer service is nil will never buy again like many others Anne
20 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for getting in touch - you can use gift vouchers on discounted items, you will just need to put the code in during checkout. If it is still not working, there are two ways to get in touch with our customer service team, either through the Virtual Assistant on our site, or via email – info@sarahraven.com.
Response times are currently around 5 working days so one of the team will be in touch to resolve your issue shortly. Kind Regards, Sarah Raven Customer Services.
Disappointing
The bulbs looked good, though it wasn’t helpful having the three varieties mixed together in one bag. The wallflowers though were very small and weedy, nothing like the strong healthy ones available at our local garden centre.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We offer two types of collections, the mixes are all in one back, the collections are seperated. You can find more information on our website. Please let us know if we can be of any further assistance. Kind Regards, Sarah Raven Customer Services
Just the best bulbs.
Just the best bulbs.
Easy to order from a good selection, well packed and labelled, properly posted so they arrived fresh and in good trim.
Well pleased.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Disappointing daffodil bulbs
I often get lovely spring bulbs from Sarah Raven, beautiful colours of tulips and tulip collections. I was disappointed with the daffodil bulbs I bought this year, quite a few of them were soft and beginning to rot and couldn’t be planted.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are very sorry to see that there has been an issue with your order. If you have not already done so, please get in touch with our customer service team via our website and one of the team will look into this matter for you. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Order was incomplete
Order was incomplete. Their phone number is now well hidden, email produced automated holding messages, took ten days to respond that they’d run out of stock, awaiting refund. Won’t know whether the bulbs they managed to deliver are any good until the spring. Your automated response proves my point really.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Dreadful service
Dreadful service really lets down a trusted brand. Non-delivery of my bulbs, by their delivery service EVRI, led to a series of emails which got nowhere. The photo was not of my doorway and Sarah Raven kept asking me if it was or the package could be in my side passage etc. Eventually they replaced the bulbs but it cost me a lot of effort, irritation and work to get that result. Contrast another provider who just refunded and replaced straight away. Sarah Raven's Customer Service is also appalling - they are inaccessible with no phone number or any way of communicating except by email, which takes ages to get answered. Shame - it was a good and reputable brand. Maybe they are over-stretched, but then the company needs to cut back the daily promotional sales emails that I endlessly receive.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. Please be assured that if you have contacted the team via email or the virtual assistant, we will be in touch very shortly. Kind Regards, Sarah Raven Customer Services
Bulbs arrived in excellent condition…
Bulbs arrived in excellent condition and extensive range of tulips . Had to buy more packets in the sale . Looking forward to a very colourful and beautiful courtyard garden in the spring.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
One dead Allium bulb
One dead Allium bulb! All the rest fine - as usual!
The best, Jeff
8 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Prompt delivery and good quality bulbs
1 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Bulbs were a really good size and…
Bulbs were a really good size and looked clean and very healthy. They were perfectly packed with planting instructions. I’m looking forward to a garden full of Pom Poms in varying heights and sizes
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
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