SBS Insurance Reviews 

Daniel White dealt with our claim in a very clear and caring way, he told us what he required from us to make the claim, he sent details of claim number and easy to follow contact information if we required help with our claim. Our claim has been completed to our complete satisfaction promptly and with heartfelt professionalism from SBS and Direct Line.

Amy McCombe was absolutely brilliant. I was previously on the phone to another a gentleman who kept telling me I was wrong about a serial number despitereading it from the label on the TV. Amy resolved tje issue, turned it around very quickly and gave a solution. Immaculate customer service, very pleasant and just an all round great experience from her

Rachel was fantastic from initial call to sending the settlement. After a serious crash on my road bike she took time to support and deal with me whilst suffering with a pretty bad concussion.

Rachel was knowledge and clearly understood the issues facing with my bike and kit and was clearly able to discuss the concerns I had and pose questions linked to my bike and kit which showed she was clearly good at her job.

Dealing with insurance companies is usually stressful and pointless but I couldnt ask for more with SBS.

Daniel had such a positive cheerful manner, it helped me feel relaxed about the whole process. He was patient, helpful, and happy to go over things again if I asked. He was also able to answer all my questions and advise me if I wasn't sure. Thank you Daniel

I received a call from Michael to settle the claim and it was done was very quickly and he was great to deal with.

Following my claim 887212, SBS Insurance's team and specially Melanie Rochester did a superb work by replacing a very precious bracelet that was given to me by my parents and grand-parents 40years ago and that I had lost recently. She took the time to understand how it looked like, with photos and my description and all the team did a superb job of design and creation. And the new security tie is an extra comfort for me. I am more than thrilled. A priceless memory turned into a priceless jewellery I wear everyday

Claim handled by Amy, fast, professional and a great outcome. Thank you.
Highly recommended.

I would like to thank Vicki Telford for her support and swift handling of my claim. She was very understanding and supportive. Thanks once again.

I had a brilliant experience with SBS, totally unexpectedly. After my claim was approved by my insurers, it was passed to SBS to deal with. I got a call the next day from someone who was really helpful and clear with the process, and really friendly in the way he dealt with the situation. I was expecting everything to be difficult and complicated, but this really wasn't, and left me feeling really valued as a customer. Good stuff.

MRS J WALTERS. 901311. Fatima was patient, polite and easy to talk to. There was no pressure while I gathered photographic evidence and documents. The whole process was dealt with calmly and efficiently in one phone call, within hours of submitting a claim.

Fast and efficient service, great customer service, Dan listen with understanding speak with a re-assuring tone knowing how important is it to replace valuable item after an accident.

The whole experience was just so easy! I filed a claim, it was assigned to a handler who contacted me within hours even though it was said within 24-48hrs. I then gave all the photo evidence requested and invoice etc and it was explained what the process was (again told another 24-48hrs)… and about an hour later I was contacted by my case handler (Michael) who confirmed that it had been settled and issued me with a voucher for curry’s, including delivery fees and gave me the details of the like for like tv to purchase! This was all so fast and seamless.. all sorted within a matter of hours!.. I didn’t even think to claim for the damage via my home insurance until someone suggested it and I’m so glad I did!! Thank you so much Mike and SBS! I would highly recommend!

Amy was very professional, helpful and efficient in dealing with my claim.
I was very appreciative of her service

Dan from SBS Insurance was exceptionally good at explaining the insurance claim process and the in and outs of making my claim. He was professional, polite and patient, and I would have no hesitation in recommending anyone to deal with him. He enabled me to get a great settlement payment.

Vicki Telford handled our claim. I was extremely impressed with the professionalism and speed in sorting the claim and would highly recommend.

900359
I can’t rate Katie highly enough she has been very professional and sympathetic to my situation she went through everything with me efficiently and speedily during an upsetting time. I did not want it prolonging she also contacted me in the time she told me she would.

I would like to comment on both the speed and professionalism of Felix Henderson in regard to my claim (ref: 897403).
It was a somewhat complicated one, and it involved a very personal item (lost wedding ring), but Felix handled everything incredibly quickly and thoroughly, and arranged everything perfectly.
Although I hope to never have to claim again, if I do I hope it is Felix who is sorting out my claim.
Thank you.

Really pleased with the support we received - communication was very good, the issue was resolved, and payment was agreed within 48 hours of the claim being made. The staff we worked with (Amy) were friendly and efficient.

Fabulous experience from start to finish with Vicki Telford. Time frame for my ring repair was met & she was very attentive at every stage of the process. So pleased my insurance company used SBS.