I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Toon meer
Bedrijf heeft geantwoord
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Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Toon meer
Bedrijf heeft geantwoord
Good range of brands stocked, but customer service very hit or miss. Had one instance of great honest customer service, and one that clearly could not be bothered to actually check when stock confir... Toon meer
Bedrijf heeft geantwoord
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Babywinkel
- ook in
- Kindermeubelwinkel
- Kinderspeelgoedwinkel
- Meubelaccessoires leverancier
- Meubelwinkel
- Slaapkamermeubilair winkel
Geschreven door het bedrijf
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Contactgegevens
Verenigd Koninkrijk
- 03451 20 22 24
- hello@scandiborn.co.uk
- www.scandiborn.co.uk
3,8
Goed
948 reviews
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Excellent customer service.
Excellent customer service.
I asked for the shipping address to be changed and Nicola kindly did this and confirmed the change by return of email
31 maart 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Christina,
Thank you for your wonderful review! We're delighted to hear that Nicola provided excellent customer service & was able to assist with your shipping request promptly. Ensuring a smooth & hassle-free experience for our customers is always our top priority. If you ever need any further assistance, please don't hesitate to reach out. We truly appreciate your support!
Kind regards,
Keeley
One of the best children toys business
One of the best children toys business! their customer service is 1st class.
19 maart 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. Providing top quality products & first-class customer service is what we strive for & it means the world to know we’ve met your expectations.
We truly appreciate your support & look forward to helping you again in the future!
Kind regards,
Keeley
Great Customer Service / Problem Solving
We had an issue with a bbhugme pillow after a few months of use and reached out to Scandiborn with photos / asking what our options were. Keeley responded within 24 hours apologising and explaining the details they needed in order for them to contact the manufacturer on our behalf. Once we sent the batch number over, they again responded straight away confirming they would reach out to their supplier to review. The very next day we had a follow up email from Keeley confirming a replacement was on its way and their supplier sends their apologies. Fantastic customer service!
25 maart 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Mark,
Thank you so much for your kind words and for taking the time to share your experience! We're so glad Keeley was able to assist you quickly and that we could resolve the issue with your bbhugme pillow to your satisfaction.
Providing excellent customer service is incredibly important to us and it’s wonderful to hear that you had such a positive experience. If you ever need anything else, please don’t hesitate to reach out - we're always happy to help!
Best wishes,
Charlotte
Wonderful Customer Service
The toys from Scandiborn are so lovely and the dolls house I purchased has been admired by all and most importantly, my granddaughter absolutely loves it. It was well packaged and sent out promptly.
Unfortunately there was a slight problem with the product which was dealt with most efficiently by Keeley. The Customer Happiness Team is well named! I cannot fault this company and will be using it again in the future.
21 maart 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Linda,
Thank you so much for your wonderful review! We're delighted to hear that your granddaughter loves her dolls house and that it has been admired by all. It’s great to know that our packaging and prompt delivery met your expectations.
We truly appreciate your kind words about Keeley and our Customer Happiness Team – we’re always here to make sure everything is just right for you. Thank you for your support, and we can’t wait to welcome you back for more lovely toys in the future!
Best wishes,
Charlotte
Great customer service
Great customer service from the Scandiborn team.
28 januari 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Joey,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with our customer service team. Your support means the world to us!
Kind regards,
Keeley
Fantastic customer service
I just had a great experience with customer service at this company. Really helpful and communicative with very swift responses. The choice of toys is great and we love the Big Red Bus.
6 februari 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Clare,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our customer service team—we always strive to be as helpful and responsive as possible. It’s also wonderful to know you’re enjoying our toy selection, especially the Big Red Bus!
We truly appreciate your support and look forward to serving you again.
Kind regards,
Keeley
Great customer service
Excellent customer service from
Nicola, thank you again :)
6 februari 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Molly,
Thank you so much for your kind words! We're delighted to hear that Nicola provided you with excellent service. We'll be sure to pass along your appreciation. We're looking forward to seeing you shop with us again soon!
Kind regards,
Keeley
The best customer service
The best customer service , so refreshing to have been assisted in such a professional and efficient way. Toys are great!
29 januari 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Ells,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service and that you love the toys we stock. Your kind words mean the world to us! We look forward to you shopping with us again soon.
Kind regards,
Keeley
Perfect
Faultless. Top quality products, delivered perfectly and promptly. 10 out of 10!
29 januari 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Jill,
Thank you for your wonderful review. We're delighted to hear that you're pleased with our products and service.
Your support means a lot to us, and we look forward to serving you again :)
Kind regards,
Keeley
Awful. Awful. Awful.
Awful. The item listed is not the one they sent me. They admitted this was an error on their website and they were listing the wrong product. They sent me a returns label that the post office could scan as I advised I had no printer. They promised me it was one that could be scanned. Got to post office and they said this could not be scanned and was one for me to print - as I thought. They told me a collection had then been booked for Royal Mail to get it from my house - which all along had not been booked even though they'd told me which day I needed to stay home and wait (couldn't provide me a time so I cancelled work for this). Still got the wrong product in my house weeks later.
29 december 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Jessica,
Thank you for your feedback and we are truly sorry for the experience you’ve had and the inconvenience caused by this situation.
Unfortunately, as this brand is stocked and dispatched directly by our supplier, they sent the incorrect size in error.
When you informed us that you didn’t have access to a printer, the supplier arranged a collection and went on to inform us that the provided return label could be printed in-store. We passed this information to you in good faith, but regrettably, it was incorrect, and we deeply apologize for the additional inconvenience this caused.
I can confirm that the incorrect item has now been successfully collected, and our supplier has arranged for the correct size helmet to be sent out to you. We’re sincerely sorry for the delays in resolving this, sadly this was due to the backlog of queries our supplier experienced following the busy Christmas period resulting in slower response times.
Thank you for your patience and understanding as we worked through this issue. If there is anything further we can do to assist you, please don’t hesitate to reach out.
Kind regards,
Keeley
Great customer service from Keeley!
Great customer service from Keeley!
13 januari 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Claudia,
Thank you for your wonderful review! We're delighted to hear that Keeley provided you with great customer service. We’ll be sure to pass on your kind words to Keeley and the team! If there's anything else we can help you with, don’t hesitate to reach out. 😊
Kind regards,
Charlotte
Customer service was brilliant
Customer service was brilliant. Very helpful and quick to respond!
10 januari 2025
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Ciara,
Thank you so much for your kind words! I'm thrilled to hear that Keeley from customer service was helpful and responsive. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need assistance again, we're always here to help!
Kind regards,
Charlotte
First class customer service!
First class customer service!
Company were very fast and helpful via email!
21 december 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Lauren,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our first-class customer service and found our team fast and helpful. Your kind words mean a lot to us, and we’re always here if you need anything in the future!
Kind regards,
Keeley
Excellent customer service
A product I purchased was unfortunately not working. I sent proof of purchase and they arranged replacement item straight away. No fuss. All this within 2 days. They have sent me a Royal Mail tracking number to track replacement item straight away. Excellent customer service. Seldom seen these days
18 december 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Gail,
Thank you so much for your kind feedback!
We're thrilled to hear that Charlotte was able to assist you quickly and efficiently. Providing excellent customer service is our top priority and it means a lot to know we could resolve the issue to your satisfaction.
If you ever need assistance again, don't hesitate to reach out!
Kind regards,
Keeley
Very positive experience from a caring…
Very positive experience from a caring company. Highly recommend
13 december 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi L DR,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience and that our efforts to provide caring service made a difference.
Your recommendation means the world to us, and we truly appreciate your support. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
Keeley
I wish I had read the reviews before…
I wish I had read the bad reviews before ordering. My parcel arrived promptly however 2 items were missing. I reached out to customer service immediately to make them aware.
I was told they had reviewed the CCTV footage and my parcel was correctly packaged all the items were in the bag and there was very small room in their packing process for human error. I was told the CCTV footage was attached to the email however it shows them packing my order without my name and address on. This is all the proof they need to show that I should have all my items so have closed the case.
There was an error somewhere on their part because I haven’t got all my ordered items however they will not accept that there has been an error on their part.
I also attached photos of the box I received with measurements showing that it wouldn’t have been possible for all my items to fit in the small box.
No response to two emails now. No answer on the phone line despite numerous attempts to speak to someone to get this resolved - the number cuts off after 2 rings.
Really disappointing, they have lovely stock but customer service is appalling.
I appreciate you taking the time to reply to me however the issue has not being resolved my end. You have my money however I have not recieved my goods.
11 december 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Jennifer,
Thank you for taking the time to share your feedback. I’m very sorry to hear that you’re disappointed with your recent experience & I appreciate the opportunity to address your concerns.
After receiving your initial inquiry, our team thoroughly reviewed your case including the CCTV footage which confirms that all items were correctly packed into your parcel. We also shared this footage with you upon your request & you acknowledged that the footage shows your order being packed correctly. The proof of delivery image provided by the courier on the tracking information shows your order to have been delivered undamaged which you also confirmed.
Regarding your concerns about the size of the box, we assure you that our team carefully selects packaging to securely accommodate the items ordered. Even in smaller parcels, our packing process ensures all items fit without damage.
In response to your follow-up emails, we have replied to each one & would kindly ask you to check your spam or junk email folder in case our messages were inadvertently filtered there. Additionally, we sincerely apologize if you had difficulty reaching us by phone. As this is a particularly busy time of year, our customer service team is managing a higher-than-usual volume of inquiries. While we aim to respond as promptly as possible, we regret any inconvenience caused by these delays.
We are committed to providing high-quality products & excellent service & we regret that this situation has not met your expectations. Thank you for bringing these matters to our attention, as we are continually working to improve.
If you have any further questions or concerns, please don’t hesitate to contact us again.
Kind regards,
Keeley
Brilliant for kids
I've ordered a few things from scandiborn recently, the products are always fantastic quality, delivery is prompt and the website is easy to use! Makes buying for little ones easy and simple!
24 november 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Liz,
Thank you so much for your lovely feedback! We're thrilled to hear that you've been enjoying our products and had a seamless experience with our website and delivery. Making shopping for little ones easy and enjoyable is exactly what we strive for, so your kind words mean the world to us. We can't wait to welcome you back for more Scandibørn treasures soon!
Kind regards,
Keeley
Beautiful items and quick delivery
Ordered some beautiful items for my daughters for Christmas, can't wait to gift them. Well packaged and quick delivery. Thank you!
30 november 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Amy,
Thank you so much for your lovely review! We're delighted that you chose Scandibørn for your daughters' Christmas gifts and that you were happy with the packaging and delivery. We hope the items bring lots of joy and smiles on Christmas day. Wishing you and your family a magical holiday season!
Kind regards,
Keeley
they are not reliable and cancel my order after 5 days!
I bought a scoot and ride for my son as a birthday gift. They did not ship my item for 2days. After 5 days, they just replied to my email and cancelled my order. I did complain about their customer care and service, they even haven't responded. So, they are not reliable.
4 december 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Nadir,
Thank you for sharing your experience with us, and I’m very sorry to hear about your disappointment with our service. We understand how frustrating this situation must have been, especially as it involved a special birthday gift.
To provide some clarity, your order was placed on the 29th November, and the advertised delivery lead time is 3–5 working days, excluding weekends. I can see that you reached out for an update on the 4th December, at which point we immediately contacted our supplier, who stocks and dispatches this product directly to our customers. Unfortunately, they informed us of a system error on their end, which led to the order being cancelled and refunded on the same day, the 4th December.
We deeply regret that this situation occurred and understand that it was disappointing. While the error was beyond our control, we take full responsibility for ensuring a seamless experience for our customers and sincerely apologize for any inconvenience caused.
Your feedback is important to us, and we are using this as an opportunity to improve our processes and communication. If there is anything we can do to assist further, please don’t hesitate to reach out.
Kind regards,
Keeley
Best customer service I have experienced
Not only are Scandiborn over and above with the quality of their products and efficiency with delivery, their customer service is the best I have ever experienced.. professional, yet incredibly helpful … they sorted out a small issue immediately and the communication was consistent and immediate throughout…
Thank you Scandiborn and the biggest thank you to your customer service!
5 december 2024
Review zonder uitnodiging
Antwoord van Scandibørn
Hi Dawn,
Thank you so much for your kind words and thoughtful feedback! We are truly delighted to hear that you are pleased with the quality of our products, the efficiency of our delivery, and most importantly, your experience with our customer service team.
Our goal is to provide every customer with exceptional service, and it means the world to us to know we’ve made a positive impression. We’re thrilled that we could resolve your issue quickly and keep you informed throughout the process.
Your support and appreciation inspire us to continue delivering the best experience possible. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thank you once again for choosing Scandibørn!
Kind regards,
Keeley
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