Scandibørn Reviews 

I have previously shopped at Scandiborn and my confidence in their beautiful, quality products and customer service remains high. I had a problem with a recent order, contacted them (not a ‘chat bot’ or other automated approach), replacement agreed, regular updates on progress and prompt delivery. Great service - fabulous products that never fail to please the recipient.

If I could have given 0 stars I would. Terrible service after purchasing Oliver furniture from Scandiborn.

Assembly was booked, then cancelled on the day with no warning - I tried to call the ‘customer happiness line’ several times which was a dead phone line. Eventually managed to speak with Keely over email,

Several weeks later assembly was arranged through Jade Home Assembly, who arrived late but not ready to assemble furniture despite me having paid £255 for assembly.

Spend your money elsewhere

I have shopped at Scandiborn for a couple of years now and my most recent order was
placed towards the end of October. I know their postage to usually be fast and so when I had still not received the items and the tracking information had not updated I had a feeling the parcel may have been lost. This is the first ever time I have had an issue and although this is not the fault of Scandiborn as they had shipped it to Royal Mail, I contacted Customer Service today and within an hour of emailing Charlotte had confirmed the items were most likely lost and offered a replacement or refund and this was completely resolved within another couple of hours. The customer service at Scandiborn is outstanding and Charlotte was quick and very helpful in resolving the problem despite the fault lying with Royal Mail. It is rare to have such a great and responsive customer service team these days and I shall definitely continue shopping at Scandiborn - thanks so much!

The customer service team Charlotte very helpful and efficacnt

We’ve purchased various wooden toy bits for my son and he absolutely loves them! The quality is great and the bigger toys were easy to put together with clear instructions.

I had to request a replacement toy hand saw (my son took DIY way too seriously) and Charlotte from the support team was a huge help in finding me a replacement. I was kept updated throughout and before I knew it a replacement was delivered to a very grateful little boy.

All in all. Top quality products and service!

Thank you!

We ordered two Oliver Furniture beds and mattresses from Scandiborn in early September. Despite their assurances to other 1-star reviews that their lead times were clearly labelled, the furniture was listed as “In Stock” with our receipt showing delivery in “3-5 business days.” But of course, we understood these would take longer, and had no issue with the 3-4 week delivery window offered, nor when this date slipped by a further two weeks. Although we noted how rudely they responded to our request for an updated delivery estimate. But we understood this was out of their control.

Our delivery arrived after six weeks, and the problem was immediately apparent. We had ordered two beds, they had delivered only one. We contacted them at once, and they promised to look into the issue.

The following day, a member of the Scandiborn Customer Happiness Team informed us that they had no idea what had happened to our second bed. They absolved Scandiborn of all blame, blaming “our supplier”, an unusual but unfortunate occurrence. Scandiborn were having problems switching between delivery companies, they said, so there was no way to arrange a replacement. They suggested, kindly, that we can wait for them to resolve their delivery issues before they can place a replacement order. They were generous enough to “offer a full refund for the bed and mattress” if we would prefer to purchase the bed elsewhere.

I see they have removed many of their furniture items from their website. I would suggest this is best for all involved.

Latest update:
Our order was made on the 11th august, the mattress finally arrived on the 18th September. This is not 3-4 working weeks but almost on the 6th week. What you have said is false.

Every time we were contacted we tried to ring back witthin the hour and could not get through.we called to try and rearrange multiple times. We were in on the day they claimed to try and deliver.

Multiple emails were not responded to. Everytime we tried to call Scandiborn we could not get through. We did not start to get escalated responses until we left reviews and contacted on social media.

Our review still stands that we would not recommend and we would not purchase from Scandiborn again.

Previous Update: What good is copying and pasting a message about contacting you via email when we already have outstanding emails you have not responded to. We no longer wish to be in this never ending saga. Please just issue us a refund so we can go elsewhere.

Potential customers please please beware. It’s not worth the mental burden and continuous disappointment.

Original message: The customer service we have recieved from Scandiborn has been terrible. We have been waiting weeks for our baby daughter's mattress with poor communication and no set delivery date. We have been messed about and had deliveries cancelled for no reason. At this point we would not recommend Scandiborn to any of our parent friends and community - we would advise against it.

Unfortunately, due to the courier I had a challenge in receiving my order from Scandiborn; I messaged the Customer Service team who responded within the hour confirming they would re-dispatch my order on next day delivery.

Delighted with their quick response and solution.

When I realised one of the items I had ordered for my grandson’s birthday was the wrong one, spoke to Charlotte in customer services who quickly and helpfully sorted it out. She helped me order the correct item (which arrived the next day) and sent a return label for incorrect item. I really appreciated Charlotte’s speedy and efficient help in sorting this out.

Brilliant service, my delivery was left outside by the Post Office, this was through no fault of Scandi, after letting them know, a new item was sent, next day delivery, and they asked me to donate the original item. Great service!

First class customer service when I contacted them about a flaw in one small part of the wooden workbench. I was very impressed with how quickly this was dealt with. Excellent customer service!

Scandibørn offer a lovely range of great quality products. Their customer service and communication are excellent. I had a query that was promptly and efficiently dealt with. I have purchased gifts from Scandibørn several times now, and will continue to do so.

Impressed with the customer service

Amazing customer services. I have finished my order online and on the order couldn’t apply a discount code. The customer services helped me and did this for me and also issued a refund amount for the discount.

i had a product issue and they resolved in real time and in a very supportive way.

Super impressed with customer services. Following a problem with the 10% offer, Keeley was very helpful and quickly found a way around the issue. I now look forward to receiving my lovely baby toys.

Absolutely amazing customer service.

Resolved an issue with a faulty item incredibly quickly and a replacement sorted.

Fantastic customer service - thank you!

I had reason to contact customer service as my next day delivery did not arrive. Nicola was very helpful and efficient, replied the same day and organised a replacement (which arrived the next day) and refunded my delivery. Product is lovely.

Easy to use website and very nice products. The only place I've been able to find a kid friendly but not overly bright rechargeable night light. Excellent customer service when I had a problem with a product - no quibble replacement and vert fast.

The best experiance with Scandiborn I must of accidentally selected the wrong size sandal for my daughter and I messaged them instantly to explain what I had done. They emailed me back straight away refunded the original pair and ensured I recieved my discount etc on the new size such fantastic service. A lovely shopping experience across the coolest brands for my mini.