I use Scott Finlay to service my gas boiler and gas fire because they are reliable, knowledgeable, very efficient, clean and tidy. They make sure my fire is safe, working properly and even looks good.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The boiler service was easy to arrange. The Engineer let me know on the day when they would be arriving. The service was completed and the Engineer let me know what they had done. All quietly efficien... Toon meer
We knew that the work would be done well and very proficiently. We have always had a good experience with Scott Findlay. The booking experience is good and any questions promptly answered. Also like t... Toon meer
Bedrijf heeft geantwoord
Service engineer arrived on time as promised. Work carried out to a high standard and left the room as they found it. Very pleasant service engineer.
Bedrijfsgegevens
Geschreven door het bedrijf
Proud to have been voted Edinburgh's Best Domestic Central Heating & Plumbing Company 2023 in the Scottish Enterprise Awards, Scott Findlay is a local, family firm which is trusted by 1000's of clients to provide high quality, friendly and reliable service. We offer convenient one hour arrival slots so you can plan your day and send email and text reminders so you can keep track of your engineer. You can rely on us to look after all your gas heating and plumbing needs and we are accredited by Worcester Bosch at their highest Diamond level installer status so you know that your new boiler is being fitted by a professional and comes with market leading 12 year guarantee. If you're looking for experts in boiler repairs and servicing then we're the number one choice in the city for service and quality and all repairs are covered by a 12 month guarantee.
Contactgegevens
5-7 Wolseley Place, EH8 7AD, Edinburgh, Verenigd Koninkrijk
- 0131 669 9993
- info@scottfindlay.co.uk
- www.scottfindlay.co.uk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff extremely professional and they…
Staff extremely professional and they made a great job eventually but provided the wrong sized replacement initially. We wouldn’t hesitate to use them again.
7 juli 2026
Antwoord van Scott Findlay
Many thanks for the review Brendan, and apologies for the mix up with your shower screen. I’m glad we were able to get everything sorted in the end and we look forward to working with you again!
Easy to contact by phone.
Easy to contact by phone.
Helpful office staff. They know if you’re a customer and what work has been done previously.
Very good plumbing work. Turn up on time in spite of traffic!
10 juli 2026
Antwoord van Scott Findlay
Thank you John, this is great to hear!
Best work possible
Everyone I spoke to was friendly and helpful. My engineer Alan was tremendously experienced and good at his job. I knew he'd do the best work possible. I'm very happy to be with Scott Findlay.
10 juli 2026
Antwoord van Scott Findlay
Many thanks for taking the time to write such a positive review, it's much appreciated!
Very responsive
Very responsive, excellent and timely service. Will definitely be using them again!
19 juni 2026
Antwoord van Scott Findlay
Thanks Helen, we look forward to working with you again!
Knowledgeable, prompt and friendly service
Scott Findlay was called out as my heating would not switch off. The offending value was quickly replaced and the problem rectified. I would recommend Scott Findlay to other people.
8 juli 2026
Antwoord van Scott Findlay
I'm so glad we were able to help, and thank you for the recommendation Peter!
Antwoord van Scott Findlay
Thank you Dorothy!
Did everything they advertised…
Did everything they advertised including including communicating, professionalism and friendly both on the phone and the person that carried out the service. Excellent.
2 juli 2026
Antwoord van Scott Findlay
This is wonderful to hear and much appreciated, thank you!
Antwoord van Scott Findlay
Many thanks Sam!
Excellent (again!)
Since 2020 I’ve had the annual boiler service carried out by Scott Findlay. As always, the service this year was efficient and thorough. The engineer, Martinus, was professional and courteous and explained the work carried out (replacing the heat exchanger gasket). The office followed up promptly via e-mail with the service certificate. Excellent all round.
13 juli 2026
Review zonder uitnodiging
Antwoord van Scott Findlay
Many thanks for the continued support Gavin, we look forward to working with you again!
A first class reliable company
I have used Scott Findlay on several occasions and have found them to be a first class reliable company. The customer service was excellent, the plumbers arrived on time and carried out the repairs in a professional manner, and the charges were competitive.
30 juni 2026
Antwoord van Scott Findlay
Thank you Roy, it's great to hear that you find our customer service excellent as this is what we really pride ourselves on!
My experience with Scott Findlay…
My experience with Scott Findlay company has been outstanding. Communications, updates, job reminders etc, always keeping you up to date. Good to have an office with actual people you can talk and communicate with as well. Thank you so much for the work which has been done so far.
12 juli 2026
Antwoord van Scott Findlay
We are very grateful for your kind review, many thanks Alison!
Antwoord van Scott Findlay
Many thanks for this!
Excellent service from start to finish
Excellent service from start to finish. Arrived on time and very respectful of my home. Would definitely recommend this company.
1 juli 2026
Antwoord van Scott Findlay
We are really appreciative of your 5 star review and recommendation, many thanks Agnes!
Prompt, professional and transparent service
I had an excellent experience with Scott Findlay Plumbing & Heating and wouldn't hesitate to recommend them.
From the initial phone call, the customer service was excellent. The advisor clearly explained the pricing structure before I booked, which I really appreciated, and I found their rates to be very competitive compared with several other companies I contacted for quotes.
Although my issue wasn't urgent, they arranged for an engineer to attend the next day.
Engineer Jack Lumsden carried out the work and was professional, courteous, and knowledgeable throughout. He took the time to explain exactly what the issue was with the cold water storage tank and talked me through the solution in a way that was easy to understand.
What particularly impressed me was his attention to detail and pride in his work. Rather than simply replacing the faulty ballcock, he also fitted an isolation valve, explaining that it would make any future maintenance much easier and minimise disruption if work was ever needed again. It wasn't something he had to do, but it demonstrated real diligence and foresight. Everything was tested before he left, and he made sure the work area was left clean and tidy.
It's refreshing to deal with a company that is transparent about pricing, competitively priced, responsive, and delivers such a high standard of workmanship.
Thank you to Jack and the whole team. I'll certainly be using Scott Findlay Plumbing & Heating again and will happily recommend them to family and friends.
9 juli 2026
Review zonder uitnodiging
Antwoord van Scott Findlay
Thank you so much Kholoud for leaving such a detailed and thoughtful review! We're delighted to hear that you had an excellent experience from the initial booking right through to Jack’s visit. Clear communication and excellent customer care are a core part of our company values, but we’re especially happy to hear that Jack’s professionalism and forward-thinking has really made our service stand out. Thank you again for choosing us and for taking the time to share your experience. We look forward to helping you again whenever you need us!
Simply the best
Perfect company always arrive on time quietly carry out the service excellent result
25 juni 2026
Antwoord van Scott Findlay
Thanks Pamela, this is lovely to hear!
Boiler service.
They contacted me to remind me my boiler was due a service. Arranged an engineer to call when it suited me and he arrived on time, carried out the work. Professional, courteous and respected my property. Excellent service once again.
26 juni 2026
Antwoord van Scott Findlay
Thank you so much for the kind words, we really appreciate it Michael!
All staff helpful and courteous which is why we have used this company for at least 10 years .
Very helpful office staff. Appointment reminder and engineer arrived on tim e, wore overshoes and was polite and worked quickly and neatly.
22 juni 2026
Antwoord van Scott Findlay
Thank you Gordon for the wonderful review! We always aim to leave as minimal mess as possible and to provide the best service that we can, so it's always great to have this kind of feedback.
Antwoord van Scott Findlay
We are always appreciative of those who take the time to leave a review, so thank you very much!
Easy to get quote and book
Easy to get quote and book
Great communication and professional service
If only all trades operated like this
18 juni 2026
Antwoord van Scott Findlay
Thank you Kate, our aim is always to provde the best possible customer service that we can, so it’s amazing to hear this kind of feedback. We hope to work with you again!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.