Excellent service throughout the transaction, can't fault a thing salespeople delivery updates on delivery all very professional and of course pleased with the sofa and chair goes without saying thank you so much

The staff was friendly,knowledgeable and helpfull.

Absolutely amazing service! 10/10! Words can't say how happy and grateful I am for all your help. ❤️

Purchase was straightforward. Delivery date was sent but was unsuitable. I contacted delivery team and was offered several alternative dates.
Day before delivery I was contacted with delivery window and a more specific time on delivery day. Delivery staff rang when on way and were friendly and courteous. Placed sofa exactly where requested. Quality service throughout.

Delivery was on time and the service off the delivery team was extremely good

Stuart made us feel welcome and assisted us throughout our visit

Greeted by helpful staff. Nothing was to much trouble. In particular your sales person Stuart so informative at leckwith cardiff

Although the delivery was a later than expected, the delivery team were great and really helpful.

Great service, very knowledgeable sales person.

Can never forget the 5 stars service rendered by one of the staff (Chris, I think). Excellent sofa set , definitely a worth for the price! Will tell anyone at anytime to buy from them. Quality Italian sofa highly guaranteed!

Yes the service was good, but I wasn't shown the Rules and regulations, We wanted a 3 seater with three cushions but it turned out it is a two seater, I tried to cancel but they said I couldn't due to the R and R, we were not happy.

Thank you the delivery was on time and the staff were very helpful thank you

Whilst the instore sales process was very good, after that it all down hill.
After just three days of taking ownership of a three seater and a two seat Sarina leather sofa set, the seat cushions sagged and became unsightly.
I complained to customer services who don't answer phone calls, only email I'm afraid.
They sent out a so called independent inspector, who stated that it is natural settling.
AFTER 3 DAYS OF USE I don't think so.
Poltronosa then advised that my complaint was not upheld and they closed the case.
I wouldn't touch them with a barge pole.
The the same old SCS low standard furniture
This is not the end of my complaint, just the beginning.
JB.Cardiff

Efficient, helpful service. Furniture delivered on time, quickly and efficiently

good shop staff, no hard sells, informative help. ordering was easy and straight forward with delivery date. delivery was a week early but were kept informed, van came on time two man crew and offloaded and assembled quickly. hassle free.

Really friendly and helpful

Chris was great, he was a great help and make sure we had time to have a look without any pressure

We visited the Leckwith store over the weekend. The service we received was top notch and Jon was very helpful. We felt at ease whilst looking around and felt no pressure from the sales staff. When we wanted someone they were more than ready to help and were very informative. The only downside is they don’t do swatches, so can be a bit tricky when re-decorating an entire room to match colours.

From Our first visit to the fourth visit we had jon from lleckwith store. He was so helpful every step of the way. He made shopping for our family sofa so easy and took the stress away. From choosing the right sofa for us, to the fabric ect. We are looking forward to recieve our sofa in August!