Ordered my new furniture today, Imogen who delt with our sale was very helpful and not one bit pushy, just can't wait for my new furniture to arrive

Hanna the customer service advisor was very good, friendly, but not pushy and helped find a sofa that suited my needs.

We were served by Ian , He was extremely helpful, informative and polite. He wasn’t pushy at all, which is very important to us and many other customers. My husband and I were offered an excellent deal on the furniture we had chosen , plus the added bonus of interest free. After going home to discuss it and measure up, we went back to the shop and completed the purchase. We hope the delivery goes as smoothly as the sale.

The sofa was not assembled correctly. There is a defect with the rear locating pin.
I have been trying to contact the after care service for 2 days. Spent hours on the phone in a holding queue. Tried the call back option, no call was returned. Tried the email contact form and that failed to upload.
I have an expensive Casola sofa which is not fit for purpose and customer service seems nonexistent

Lovely 7 seater modular sofa and a great price

Imogen could not have been more helpful. Provided us with options, an honest opinion, allowed us to view various fabrics and made the whole experience very easy. Nice cup of coffee as well.

Damaged sofa on arrival.
Prior to my order I tried contacting SCS a few times about different things, nothing to complain about just general enquires..
I found it difficult to make contact, people not getting back to me, it made me think should I cancel my order after reading the reviews, people with similar problems, making contact which was worse,especially if they needed to rectify any issues after delivery.The sofa was what I wanted and I decided to give ScS the benefit of the doubt.
On trying to contact SCS previously with general inquiries, I found writing a review on this forum got me a reply straight away. I hadn’t planned on posting negative feedback this time but after no contact or assistance with my now damaged sofa I have no choice but to use this forum.
My sofa was delivered Friday 25th April. The delivery guys were already running late and I could tell they were in a hurry to drop the sofa and get to the next customer as I was the back end of the day. (Guys were not given enough time to do drop offs by SCS). I felt the sofas were really manhandled to get them through the doors in the quickest time possible, to make up time lost and because they wanted to go home. No damage at this point to the sofas or my doorways thankfully.
The guy putting the sofas together rushed to put the feet on and cross threaded the screw into the furniture, he could not take it off or fix it back … it had to be hack sawed off which meant no leg and worries me for future durability, how strong will the corner be especially should we want to move the furniture again.We now had a sofa left with no legs on it and a damaged corner? Also In the rush the grommets for legs got thrown away for three seater, it was only after the guys had gone we realised.
Our three seater sofa came in two pieces which when put together are not level again noticed after the guys had left. This is more noticeable when the sofa is not reclined.
Before leaving the guys said not to worry we will get a call back tomorrow to arrange fixing of it, but advised us to chase it up. As I was unable to call the next day, I made contact the same day, (as I had no email or anything relating to the issue from the delivery guys, to say that they had confirmed any problem with aftercare team and to state the process of repair).
After calling SCS I was told I would get a call back no call back happened that day… the call never happened the next day (sat) as the delivery guys advised, so on the Sunday my husband and I drove to our nearest store 40mins away. As soon as we got there, the guy at the store we felt gave us the brush off. He just said that’s down to after sales customer services.He did say the delivery guys were wrong to tell us we would get a call back the next day as this would not happen until Monday. We did not go into the store angry at that point I was saying nothing negative about SCS despite this.. eventually he gave me an email to the store, as due to being at work Monday I was worried I would not be able to answer the call.. but I never got a call..I spent my lunch break emailing the store to explain the issue so they could escalate for me as we had discussed in the store. But when I went to send it I found the email was invalid. By the end of the day today I still have had no call about fixing the sofa.
The sofa is lovely just what I wanted and accidents happen which is fine as long as it rectified quickly and to customer satisfaction. but the after sales and communication with this company massively lets it down.
I feel like the sofa has been paid for a now and no one cares, that happened from delivery to now fighting to communicate and get this problem sorted. I paid for the aftercare package too… which I’m not feeling confident about. SCS need to sort these problems out to stop the negative reviews for a nice product it’s letting itself down. I bought from SCS years ago but with this communication I’m not sure I would recommend..or buy again and it’s not the product how can a big company act this way!

Ordered a sofa back in Feb, on the 3rd. Delivery was estimated estimated earliest 28th March, understood give or take 4 weeks, absolutely fine and me and my partner have been patient in regards to this.
However, it has now been over 4 weeks with 0 communciation bar one email on the 2nd of April with an update to tracking estimating delivery to the DISTRIBUTION CENTRE (Not even our property) on the 21st of April.

We have been trying, over and over, to communicate with SCS in regards to our order, we have waited for hours on the end of the phone in a queue to either be cut off, or having to hang up because we have lives to get on with. We have selected to recieve call backs too, only to never be contacted. We have been without any living room sofa's since we moved in on March 14th, we were happy to go without out for the 4 weeks latest estimated delivery time as we understood this was agreed on, but now for it to be over 4 weeks, with NO communication WHATSOEVER bar one measley email we are not happy and are expecting to be compensated for this shocking service.

It is such a disappointment when there are so many positive reviews and experiences from other customers..

Came on time.
The two lads were great, friendly and respectful of the property.
Quickly and carefully brought into the house and set up... all rubbish taken...
Spot on service 👌👏

Chester has a lovely new store. Beautifully laid out and attractive. I only went to look but ended up buying a new suite. Our assistant Steve was very helpful and found a solution for every query i had. I havent had my new suite yet, so cant comment on the quality or delivery yet, but the shopping experience was really good

Really friendly helpful staff.
Steve was unbelievably patient with us.
My wife is very fussy when it comes choosing furniture for the house and it took us over 3 hours to decide what sofa, fabric, and colour we wanted.
We didn't feel rushed or pressured.
The store was extremely well presented and the staff had good knowledge of the products.
You can tell the difference in quality compared to other sofa suppliers
If I had to pick a fault it would be the delivery charge.

Great customer service in the Chester Store. No pushy sales pitches but highly knowledgeable about the products allowing us to make an informed choice in out own time. A***

We were made to feel welcome, Tristan the salesman was absolutely amazing, very knowledgeable, polite, we can't fault his service at all and we would recommend scs sofas Chester to everyone.

At the Chester greyhound park branch. Steve was very helpful showing us different options and colours. Loved the experience of buying a sofa there felt like it had a personal touch. Steve was very helpful and Kev his colleague added some whitty jokes in to make us feel comfortable.

Just purchased two sofas from the Chester store. We were served by the lovely Imogen. She was extremely helpful, courteous and professional throughout the process. Would definitely recommend this lady if ever you want any help purchasing from the Chester store.

The delivery was perfect.Tracked the delivery and when close they rang to say they would be 30 minutes.True to their word they delivered the 3 piece assembled it and told us what they we’re doing gave us the details .Two friendly guys who answered our questions and assembled it efficiently.Top guys thank you SCS

I needed a chair for my recovery post surgery. Told in store that it would arrive in time. It got delayed twice then arrived the wrong colour. We sent it back for a refund weeks ago, despite calling a number of times there’s still no refund.

A great furniture shopping experience!

Delivery service very poor. Was told 7:30-08:15, pointless tracker service just kept changing later every hour until eventually arrived at 3pm! The feet were installed very poorly, damaging them in the process and the screws not drilled in fully and rounded off so we can’t even tighten ourselves. Now the sofa wobbles. There is also a severe issue with the frame itself and one side of the sofa creaks VERY loudly when sitting and standing. Very poor quality. Both myself and husband have emailed, phoned and used social media to log these issues and no one has replied to us to acknowledge and resolve. Steer clear, very poor quality products and service, wish we didn’t fall for the sales pitch. Go elsewhere!

Didn’t even turn up to my address and said I refused them access. Customer service is pointless because they don’t even answer. Been in the queue for them to call back for 2 days.
Don’t waste your money and time with them! Absolutely shocking service.
Will get my money back and buy from a local company!