They have a very good customer service in store but never deliver on their timelines. What they told us in the shop was different from the contract we signed. Unfortunately we didn’t read the email sent to us. I called their customer service line a couple of times; they asked their customer service person who attended to us to call back. They never did. We are still waiting on our furniture for about 16 weeks now, meanwhile they told us it will take maximum 8 weeks.

The two people deliverying the sofas where very kind and helpful.You are very lucky to have people like that working for you.

the 2 crew members who delivered the sofas were really polite and even apoligised for being earlier than we were informed

SCS were very helpful when choosing our sofas.
Poletron sent a notification which stated a date our sofas were being delivered on 26th June and they would contact us the night previous. This never happened and in fact they sent another msg to say being delivered on 30th JUne. This meant spending an entire weekend on garden chairs. Delivery was good when it came but inconvenient as 4 days late

We came in half an hour or so before close and were planning to just have quick look. We were greeted by a tall man with glasses, I believe his name was Russel. He was lovely and knowledgeable. We never felt under pressure to get the sofa as he was happy if I wanted to go away and talk to my fiancé but knew he would like it. It was too good a deal to miss. The rest of the staff were lovely too! Thank you again all :)

Good service, great sale assistant (Alyson), incredible helpful and ensured we got the best possible option.

Very very very bad

Both chairs are beautiful and really comfortable. The delivery team was running early so called to see if we could take delivery earlier which was great for us as it meant we had a luxury seat each earlier thank you for all your hard work. Mr and Mrs Doughty xx

Staff was very helpful and told us everything about the sofa and chair.

Those who delivered the chair were efficient and respectful ,shop assistance was helpful when ordering

We have had some ups and downs with our recent furniture purchase from SCS Poltronesofa, however both processes and staff have been excellent in addressing issues

This week we visited Coventry store to sort material and cushions for our replacement furniture and Assistant Manager, Russell, was absolutely brilliant. Addressed without question what had been agreed with Customer Services and handled my indecisiveness so very patiently. The whole process went very smoothly and once again showed the brilliant Customer Service provided by this company
Thank you 😊

Helpful sales lady not pushy and very polite

The salesman was incredibly helpful and friendly.
The regular communication on delivery date and time updates was excellent.
Would recommend the company.

Simon and Kieran kept us fully informed about the delivery time.
Bless them it was a very hot day.
They were very professional , and explained to us how to operate the settees.
I would strongly recommend the company to friends.

All was very helpful with her input.Also Tom was on our first visit the store.Both polite and patient

Delivery went from 9.25 to late afternoon. I watched the tracker and the can just say still for over an hour in Coventry.

Arrived on time, the delivery men were careful and pleasant

The person who sold us our sofa was well informed and explained things well.

The men delivered my sofas earlier than expected and were professional

Great welcome on entering the store. Met by Tom who was very knowledgeable and helped us without putting any pressure to buy. Happy to proceed with purchase