Excellent customer service. Nothing was too much trouble. Sophie went above and beyond helping us.

Service and advice in store was excellent, delivered within time frame and delivery service itself was also excellent

Very helpful and professional. Called to say they would be earlier. Weather was very hot for them, but they were still smiling

Although the delivery period was around 16 weeks, we were told this when we bought the furniture, so the delivery was on time. We were kept informed of the delivery date and time and the delivery team were actually early on the day which suited us. They were very polite, professional, careful and tidy. We’re very pleased. The furniture looks lovely.

Two nice guy’s carried the chair to the bedroom for me

Such a pleasant and welcoming store with great staff

Helpful sales assistant, friendly approach

Kept up to date on order. Delivery quicker than expected. Delivery guys were excellent

Easy, careful and understanding

From going into the local store until we received our 2 settees i feel the whole experience very good no pressure to buy helpful with excellent advice when looking for size and colour. When ordering what you are happy with the process is easy and delivery can take a while but its only a guide you get a message and phone call

Love the new settled service was very good

We were welcomed immediately but felt under no obligation to buy. Jimmy listened to what we needed and found us our ideal furniture. There was plenty of choice and we were given demonstrations of how each item could be adapted. We didn't feel rushed to make a decision and he couldn't have been more helpful.Would definitely recommend the store.

Popped in to the cribs causeway store just for a browse and were greeted by a gentleman called Simon who gave us an overview of the products and advice on fabrics he then showed us to a section of the store where they had some discounted items and to our surprise we found the perfect one. Simon then handed us over to John who went though all our options and sorted everything. Both gentleman were very helpful and welcoming and give great advice and services.

We were warmly welcomed by a friendly member of staff who greeted us at the door and provided detailed information about the products and available options. The atmosphere in the showroom was inviting, and we felt supported throughout the visit, with every question answered patiently and professionally.

We purchased the sofa we had chosen, and the lady who assisted us with the purchase was equally kind, knowledgeable, and professional. From start to finish, the entire experience was smooth, enjoyable, and genuinely pleasant. We would happily recommend the store to others.

We spent £2000 on a three seater and two seater powered reclining sofa in December 2025. We have had other issues since delivery but I want to focus on the comfort or lack of it of these sofas in this review. When we tried them in the store they were comfortable but after 6 months they are still the most uncomfortable sofas we have ever purchased. You don’t sink into them but rather sit on top of them. We both suffer with arthritis and it is giving us more pain. We are so disappointed that we are going to sell them after only 6 months. We have tried to complain to the store but nothing was offered on their part. So, I just want to warn people to check the comfort of their new reclining sofas on receipt so that this cautionary tale doesn’t happen to them. We have frequently purchased from SCS in the past, but unfortunately we can not shop with them again based on this latest experience.

Amazing service in store. Ksenia was brilliant and made me want to buy from her. She was so knowledgeable, friendly, interested and helpful.
Delivery service was also great.

Fantastic service, Stuart was very helpful, polite and accommodating.

Overall excellent customer service and everyone extremely helpful and polite. Lowri in particular who helped me choose my sofa and was so knowledgeable. Nothing was too much trouble and just made me feel very at ease whilst I was choosing. Highly recommend