poltronesofà - Dartford Reviews 

1.275
TrustScore 4.5 uit 5

4,5

5B Prospect Place, 0, DA1 1DY Dartford, Kent,, GB


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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

The shop took two payments for the item. I've been waiting over two weeks for my refund which i need. Not much help from anyone. Definitely not happy with scs at all all im seriously thinking I've ma... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Good experienced sales staff. Giving us time to make decisions without being too pushy. I Was able to delay delivery without problem, and given several options for a new delivery date. Delivery guys... Toon meer

Beoordeeld met 5 van de 5 sterren

Staff very helpful. Made sure we were comfortable on the sofas we had chosen & brought us leather colour samples .

Beoordeeld met 5 van de 5 sterren

We saw a sofa we loved and the salesperson was very helpful and knowledgable. Answered all of our questions and gave us all the information we needed. Gave us full confidence in our purchase.


Bedrijfsgegevens

  1. Meubelwinkel

Over poltronesofà - Dartford

Geschreven door het bedrijf

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Geschreven door het bedrijf


Contactgegevens

  • 5B Prospect Place, 0, DA1 1DY, Dartford, Kent,, Verenigd Koninkrijk

  • 01322 299980

4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(1.275)

17.544 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Just had two sofas delivered by Jakob…

Just had two sofas delivered by Jakob and Jack from SCS on time couldn't be more helpful and efficient great service and wouldn't hesitate to recommend SCS as we also received the same service from Larry at Dartford store when we ordered
Great from beginning to end

23 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Went to browse and ended up buying it

We went to browse the sofas but the staffs in there so experieced and knowledgeable and had every answers to the question. The man who assisted was very tranparent with us and provided us with what we needed. All the staffs were friendly and we felt welcoming. The staff name was Paul and he is very good at what he does and so does all the staffs.

17 mei 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

They're in (with minor damage)

The two guys did their best to limit damaging/marking walls, banisters and the ceiling but marks and damage did occur. In their defence, a town house with a spiral staircase is never easy to manoeuvre such large objects.

29 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very good delivery guys

Very good delivery guys , kept me informed of delivery time and very professional bringing it into my property and assembled with no fuss ,checked it all worked.

24 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered it in January to be delivered…

Ordered it in January to be delivered in March and now it’s April still waiting for it. I paid cash for all the furniture no contacts no information. Nothing I will not be using this service again.

25 januari 2025
Logo poltronesofà - Dartford

Antwoord van poltronesofà - Dartford

Good Afternoon,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry that you are waiting on an update regarding your delivery.
We do advise that the date shown on your order document is an estimate and that this can change by 4 weeks either side.
At the moment your furniture is expected to arrive at our Distribution Centre on 17/04/25 and we will contact you a little closer to the time with your delivery date.

Many thanks
Lynsey - ScS Social Media Team

Beoordeeld met 1 van de 5 sterren

SCS sofa delivered by Bonaci Courier 4…

SCS sofa delivered by Bonaci Courier 4 – delivery with attitude! Upon arrival I asked if it would be possible for the old sofa to be moved outside (Clearabee who SCS recommend hadn’t arrived yet to remove the old sofa – you would think there would be some communication between the two companies so that I’m not left with two sofas) but the delivery crew refused. In addition, they complained about taking the sofa down a flight of stairs from the roadway to my front door. Even though I explained this to SCS when ordering the sofa this information clearly wasn’t passed on. The crew eventually agreed to deliver my new sofa but still complained about getting it through the front door and into the front room. Photos were then taken by the delivery crew of the doors and the new sofa in situ after it was unwrapped and the feet fitted. I was emailed a time slot of 12.20-12.45pm. I was called at 1.20pm to say their eta was an hour. Delivery was eventually received at 2.45pm. Overall, a very disappointing experience bearing in mind the cost charged for delivery. As for the sofa, it’s comfortable but creaky. When sitting down and leaning back, it creaks. The noise seems to be coming from the backrest, although I do not know from where exactly. I hope this settles down with use, if not then I'll be in touch with SCS

7 april 2025
Review zonder uitnodiging
Logo poltronesofà - Dartford

Antwoord van poltronesofà - Dartford

Good Morning Mr Pearson,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

I am very sorry to see that you were disappointed with the service received from the delivery crew on the day.
We do expect that they provide a friendly and professional service at all times and apologise that this was not the case for yourself.
We will certainly pass on your feedback to our Distribution Centre to help us improve moving forward.

Should you need to speak with us regarding the creaking noise then please call us on 0191 7313300 or email us at socialmedia@scs.co.uk and include your order number or address and postcode.

Many thanks
Lynsey - ScS Social Media Team

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