Emily was the only one that came upstairs to see us and spoke us through everything. She was so helpful

From going to look at sofas at scs to ordering and delivery I can't find fault,
good customer service all round in store and delivery service
Good communication and staff really pleasant and extremely helpful
Delivery guys also very professional and polite had no hassle whatsoever all did a great job well done

The delivery was on time & the Gentlemen who delivered & Assembled the sofas were polite & professional & took away all the rubbish ,we were happy with the service we got

Phoned to say they were on their way. Very quick setting up the furniture,very tidy.

The guys spot on very quick clean and tidy

Would have given 5 ⭐ but for the fact my sofas should have came on Saturday and the delivery was cancelled (Not my side).. As I’d got rid of my sofa pending delivery, I had nothing to sit on all weekend. Anyway, delivery came on the Monday and I have absolutely no complaints with the delivery guys. John & Gareth. They brought my sofas in, connected everything and were gone in 20 mins max, no mess!
Well done guys!

Staff very helpful and pleasant
Showed us lots of different chairs explained how they worked excellent experience

I visited Poltronesofa at Glasgow Fort on 24th May just to get an idea of what they had to offer and what suited my living room best.
I was instantly greeted by Ryan who was so professional and polite. He told me a bit about the tags and colours that were on the sofas and if I needed anything to give him a shout and he left me to look around. The showroom was bright and clean and all the staff were super friendly.
I was instantly drawn to the small corner sofa that pulled into a sofa bad and Ryan noticed I was struggling to pull it out so came over to assist and show me what it had to offer. We got talking about what I was looking for and he was so knowledgeable giving me all the information especially about pet friendly materials.
After a few days I was back to speak with Ryan and get my sofa ordered. I took my dog into the shop and he was treated like royalty. Ryan and the other staff were amazing with him letting him roam about got his some water and let him on the sofas to get a feel. Ryan was very thorough ensuring he gave me the correct measurements and got me to double check this when I got home. He pulled the couch apart to ensure every basis was covered. After about an hour I had my couch picked, my colour, fabric and had my deposit paid. I was informed about the delivery time frame and where it was coming from and was told I’d be updated every step of the way.
All in all it was first class service and a massive shout out to Ryan who I would highly recommend at Glasgow Fort what a top guy!

From the moment I walked into the store I felt comfortable and the staff were so nice and helpful. I knew what I was looking for and once I found it Derek was so helpful with going through the specifics on the sofa. Showed me the different leathers etc. Felt at ease with Derek. Had a laugh too. Friendly and experienced and gave me great advice.

Very nice and professional service despite language difficulties on our part😊

Great communication, delivery on time, quick assembly, nice guys.

Manager Reice was excellent and not sure of the other staff members name, he was very knowledgable, we wanted our suite in a different colour and where shown suites with the colour to give us an idea of the shade and stuff, we were left to wander around store to look, no heavy handed sales talks, which we liked, made our decision and then the staff took it from there, we were gave estimated dates for our deliveries which was great, just need to wait and see what our suite is like on arrival, got my last one from here a few years ago and still perfect, but wanted different style

Was made to feel welcome and was Comfortable to speak with a gentleman called Ryan who made me feel at ease and was very helpful in every way .

Looking forward to receiving my order

Pierce was very helpful and patient while we tried out recliner seats. He explained how the seats worked and was happy for us to try out the chairs. We went away to look elsewhere and when we went back a week later he remembered us and what we had been trying out.
He explained the extended cover on the chairs which we decided to take.
Overall a good experience with no pressure. My only negative comment would be that some of the spotlights on the ceiling are too bright.
Excellent friendly service.

After many visits to try and find the perfect choice we eventually settled on a particular suite.
Ryan at the Fort explained the deal options and the insurance deal in great detail. His confidence made things so much easier.

We were happy to buy the suite and would have no hesitation in recommending yourselves to friends and family.

Sofas arrived earlier than expected which was great, lovely condition and delivery men were excellent the only problem was the sliders that I paid for did not come with the delivery but the store i purchased from assured me that when back in stock someone would come out to fit them as with the weight of the sofas I would not be able to fit them myself. I would definitely recommend Poltronesofa

Great choice of sofas and materials-staff friendly and knew their products

Very accommodating