First sofa that we have ordered from Poltronesofa, very impressed. The sales to delivery was seamless, delivery Guys very professional, courteous and friendly. Sofa is stunning and great price! It w... Toon meer
Locatie
Wijzig locatieUnit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF Kilmarnock, Ayrshire,, GB
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Lees wat reviewers zeggen
Wide range of designs to choose from. Thanks to the excellent customer service of David and patience we finally made our decision. Delivery first class being kept informed and furniture being set up q... Toon meer
Very friendly and helpful staff, there when you have an questions but allowing you to take time to browse on your own. Seamless order system. Billie was excellent, as were other staff when i went back... Toon meer
The staff were amazing and so helpful . However i thought one side of my sofa was dirty / soiled by people sitting on it . Not obvious under showroom lights . The delivery guys didnt get the electr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over poltronesofà - Kilmarnock
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf

Contactgegevens
Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF, Kilmarnock, Ayrshire,, Verenigd Koninkrijk
- 0191 731 3300
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful staff were welcoming and…
Very helpful staff were welcoming and friendly
Excellent and easy
The whole process was excellent and non stressful. The staff in store were knowledgeable, helpful and friendly.
The delivery was simple. The delivery team were quick, knowledgeable and friendly. The whole process was easy.
Great information about the company…
Great information about the company from our salesman and very helpful picking our suite couldn’t have asked for better service , looking forward to delivery thank you
Great customer service from Billie!!
New sofa The Help off David was exceptional
The Help off David was exceptional, got me everything I wanted and more. My new corner suite is so comfortable. Came in at an excellent price. Can't wait for it to be delivered nxt week.
Very happy with the product and the service
The sofas are very comfortable and feel very good quality in terms of workmanship, material and overall appearance. Only black mark was that there wasn't enough feet, so the delivery guys had to use two large and two small per sofa. They put the large feet at the back, so they're out of sight but it would have been good to have one for each leg. The delivery guys were very friendly, quick and the whole process was hassle free.
David based in Kilmarnock excellent…
David based in Kilmarnock excellent product knowledge. Helpful but not intrusive. Gave us a full breakdown of our financial options. David great ambassador for your company. End results was we placed an order of high value. Mainly because of David's input.
Great products very professional staff easy transaction from start too finnish
Staff great very helpfull professional always get great service when i shop thanks
A well deserved 5*
We had to wait 12wks for delivery on the new sofa.
However it was worth it the quality and being able to choose the fabric and colour was amazing.
The communication on delivery 🚚 was very good you can live track on the day Delivery Drivers Lucca and ? unpacked and built the recliner sofa and chair.
A well deserved 5* all round Thank you
The suite is exactly as I ordered and…
The suite is exactly as I ordered and it feels good to sit on. The staff in the shop were very helpful and I was given lots of choices and time to decide on final choice. The staff who delivered the suite were very helpful, they set all up for me in the places requested.
Great easy process helpful staff
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Poor communication re delivery dates
Poor communication re delivery dates. Text message sent to my husband. We were on holiday with no phone signal so picked this up too late to amend delivery date. We had to rely on family to take delivery.
All packaging has been put in my bin, filling it up meaning if we have any cardboard or paper we will have to visit the tip.

Antwoord van poltronesofà - Kilmarnock
Good service
From visiting store to delivery of sofa everything went well. Staff were helpful without being pushy. Delivered within agreed timescale. Will use again.
First class service
First class service from Lee in Kilmarnock, genuinely took an interest and helped us with different options. Thanks so much Lee.
The staff where very helpful
The staff where very helpful, had a pleasant manner and professional also the showroom is well presented.
Staff informative and explained everything well.
I would recommend to family and friends.
Biggest selection colours and fabrics to choose from that we have seen…
Wide selection of sofas to choose from and biggest selection of colours and fabrics. Staff were very helpful.

Antwoord van poltronesofà - Kilmarnock
We entered the store in Kilmarnock and…
We entered the store in Kilmarnock and instantly felt the lovely atmosphere. Lee approached us a few minutes later and assured us if we needed any help or information he would be delighted to help. We were very impressed with his knowledge so much so I bought my sofas.
Lee was very helpful with our choice…
Lee was very helpful with our choice and supplied us with all the information we needed.
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