poltronesofà - Kilmarnock Reviews 

2.403
TrustScore 5 uit 5

4,8

Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF Kilmarnock, Ayrshire,, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

First sofa that we have ordered from Poltronesofa, very impressed. The sales to delivery was seamless, delivery Guys very professional, courteous and friendly. Sofa is stunning and great price! It w... Toon meer

Beoordeeld met 5 van de 5 sterren

Wide range of designs to choose from. Thanks to the excellent customer service of David and patience we finally made our decision. Delivery first class being kept informed and furniture being set up q... Toon meer

Beoordeeld met 5 van de 5 sterren

Very friendly and helpful staff, there when you have an questions but allowing you to take time to browse on your own. Seamless order system. Billie was excellent, as were other staff when i went back... Toon meer

Beoordeeld met 4 van de 5 sterren

The staff were amazing and so helpful . However i thought one side of my sofa was dirty / soiled by people sitting on it . Not obvious under showroom lights . The delivery guys didnt get the electr... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Meubelwinkel

Over poltronesofà - Kilmarnock

Geschreven door het bedrijf

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Geschreven door het bedrijf


Contactgegevens

  • Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF, Kilmarnock, Ayrshire,, Verenigd Koninkrijk

  • 0191 731 3300

4,8

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(2.403)

17.986 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent and easy

The whole process was excellent and non stressful. The staff in store were knowledgeable, helpful and friendly.

The delivery was simple. The delivery team were quick, knowledgeable and friendly. The whole process was easy.

6 augustus 2026
Beoordeeld met 5 van de 5 sterren

Very happy with the product and the service

The sofas are very comfortable and feel very good quality in terms of workmanship, material and overall appearance. Only black mark was that there wasn't enough feet, so the delivery guys had to use two large and two small per sofa. They put the large feet at the back, so they're out of sight but it would have been good to have one for each leg. The delivery guys were very friendly, quick and the whole process was hassle free.

1 augustus 2026
Beoordeeld met 5 van de 5 sterren

David based in Kilmarnock excellent…

David based in Kilmarnock excellent product knowledge. Helpful but not intrusive. Gave us a full breakdown of our financial options. David great ambassador for your company. End results was we placed an order of high value. Mainly because of David's input.

21 juli 2026
Beoordeeld met 5 van de 5 sterren

A well deserved 5*

We had to wait 12wks for delivery on the new sofa.
However it was worth it the quality and being able to choose the fabric and colour was amazing.
The communication on delivery 🚚 was very good you can live track on the day Delivery Drivers Lucca and ? unpacked and built the recliner sofa and chair.
A well deserved 5* all round Thank you

28 juli 2026
Beoordeeld met 5 van de 5 sterren

The suite is exactly as I ordered and…

The suite is exactly as I ordered and it feels good to sit on. The staff in the shop were very helpful and I was given lots of choices and time to decide on final choice. The staff who delivered the suite were very helpful, they set all up for me in the places requested.

1 augustus 2026
Beoordeeld met 2 van de 5 sterren

Poor communication re delivery dates

Poor communication re delivery dates. Text message sent to my husband. We were on holiday with no phone signal so picked this up too late to amend delivery date. We had to rely on family to take delivery.
All packaging has been put in my bin, filling it up meaning if we have any cardboard or paper we will have to visit the tip.

30 juli 2026
Logo poltronesofà - Kilmarnock

Antwoord van poltronesofà - Kilmarnock

Good Afternoon

Thank you for taking your time to share your feedback with us.

I am sorry to read that there was poor communication received in regards to delivery dates and understand the frustration of being unable to pick up the text message received in regards to delivery due to being away. I am sorry for any inconvenience that this caused especially with having to rely on a family member to receive the delivery on your behalf.

I am sorry for any inconvenience caused by the drivers not disposing of the packaging correctly or taking this away with them. We will raise this with them.

Kind regards,

Lauren - Poltronesofà at ScS
Social Media Team

Beoordeeld met 5 van de 5 sterren

Good service

From visiting store to delivery of sofa everything went well. Staff were helpful without being pushy. Delivered within agreed timescale. Will use again.

23 juli 2026
Beoordeeld met 4 van de 5 sterren

Biggest selection colours and fabrics to choose from that we have seen…

Wide selection of sofas to choose from and biggest selection of colours and fabrics. Staff were very helpful.

23 juli 2026
Logo poltronesofà - Kilmarnock

Antwoord van poltronesofà - Kilmarnock

Good Afternoon Margaret,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

I did attempt to contact you today to discuss your review to see if there’s anything we could have done to make it a 5-star experience.

If there is anything we could have done better we’d really appreciate your feedback.

Many Thanks,

Lauren - Poltronesofà at ScS
Social Media Team

Beoordeeld met 5 van de 5 sterren

We entered the store in Kilmarnock and…

We entered the store in Kilmarnock and instantly felt the lovely atmosphere. Lee approached us a few minutes later and assured us if we needed any help or information he would be delighted to help. We were very impressed with his knowledge so much so I bought my sofas.

25 juli 2026

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